VoIP Phone System

VoIP Business Phone Systems - Everything you need [full guide 2021]

VoIP Phone System - Everything you need to know If you have spent more time than you should have on finding out what exactly a†VoIP Phone System is,...

Customer Service

7 Tips to Land Better Customer Service Calls

When speaking of customer service calls, as a first-line of communication for your clients, customer service personnel play a crucial role in the success...

Call Center

The most important call center KPIs for maximizing efficiency and profitability

Table of contents / Call Center KPI: Peak Time Average Call Duration Calls Answered/Abandoned Ratio First Call Resolution (FRC) Average...

News,Sales

5 Ways to Create an Emotional Connection with Your Customers

Creating an emotional connection with your customers requires a lot of time and energy, but itís worth the effort. If you want to create a†lifelong customer...

News,Tech News

Top 10 Remote Work Tools for Better Teamwork

Remote work tools have become a valuable resource as the number of remote teams increases. With the right set of software,†remote workers can enhance their...