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When speaking of customer service calls, as a first-line of communication for your clients, customer service personnel play a crucial role in the success of
Table of contents / Call Center KPI: Peak Time Average Call Duration Calls Answered/Abandoned Ratio First Call Resolution (FRC) Average Waiting Time Service Level Cost
Creating an emotional connection with your customers requires a lot of time and energy, but it’s worth the effort. If you want to create a lifelong
Remote work tools have become a valuable resource as the number of remote teams increases. With the right set of software, remote workers can enhance their
The number of remote workers rises every year. Instead of working a 9-5 shift in an office, employees prefer flexible schedules and the option to
Customer service teams have many organizational responsibilities. Most companies offer support through email, live chat, and phone calls. Unfortunately, phone support is considered a premium
To determine the best VoIP provider for your business, you should strategically compare the price of each plan, the quality of service, and the differences
Sales teams can encounter many challenges throughout the workday. Reps will not pursue an indecisive lead or prospect if they lack the right system features.
Communication Channels Communication channels support and influence every step of the buyer’s journey. Above all, they provide critical connections between sales reps and potential clients.
