Solution For Call Center

Call Center Software for Modern Businesses 

A call center solution focused on user experience, analytics and automation, so you can focus on what matters: performance!

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Call Center Software trusted by 5,000+ customers worldwide:

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Build Call Flows, Teams and Monitor Performance

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Route Calls With Automations
Set Auto-attendant, Opening Hours and Voice Menu to automatically route calls to the right department.
 
Handle All Inbound Calls
Create groups, virtual queues and set your ring strategy. Handle more calls and delight all your customers.
 
Coach Your Team In Real-Time
Turn agents into experts with Live Call Coaching.
 
Track Outcomes, Not Just Calls
Classify conversations the way you wish, with our call tags.

NUACOM phone system allows us to listen back to the phone calls, which is great for management and quality control.

Stephen Walker
Managing Director, Autokey Automotive

Handling calls the right way

Call Center Software - Handling Calls Right Way
 
Smart Call Control
Transfer calls internally/externally, to a single user or to a group, or simply add another person to the call.
 
Integrated System
Combine calls, emails, chat, and other activities in one location, with our CRM and Helpdesk integrations.
 
Powerful for Sales Teams
Encouraging sales reps to make more calls and achieve their quota.
 
Essential for Support Teams
Give your customer service team the tools to resolve issues faster.
Call Center Software - Handling Calls Right Way

Our Customers Reviews

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5/5

5/5 stars

4.7/5

4.9/5 stars

4.7/5

4.9/5 stars

4.7/5

4.9/5 stars

Office Call Center

On your Desktop, Mobile and Deskphone

Office Call Center
 
Multi-site deployment
Be connected wherever you are: in-office, home-office, or on-the-road.
 
Multi-profile management
Manage users and extensions and control access, all in one interface.
 
Multi-device system
Handle calls from your desktop, mobile and office deskphone.
 
One powerful platform
Book a demo, see NUACOM in action and get started in 5 minutes.

Vital Metrics & Functionalities
that a Successful Call Center Needs

Live Call Wallboard
See agent’s stats, abandoned vs completed calls, waiting list and more valuable metrics.
Live Call Coaching
Join, listen and whisper to agents on any live call to better provide quality support for your team.
 Auto-Call Distribution
Use our Time-based call routing, IVR and Ring Strategy to never miss a call again.
Integrations and API
Combine your calls and business applications using our native integration or open API.
Agent Performance
Keep track of each agent’s performance anytime.
Call Recording
Use Call Recording for training and quality of service.
Call Details
Keep track of every detail with our Call Notes, Tags and Logs.
All Telephony Features
Call Transfer, Conference, Hold/Resume, and 40+ other features.

Call Center Plans

For specific needs, please get in touch with our sales team. Fair usage policy applies to all plans.

For Modern Call Centers

From 24 .99
/user/month
  • Free Desktop & Mobile App
  • Free Mobile & Landline Calls
  • Auto-Attendant, Voice Menu, Opening Hours
  • Automated Call Recording
  • Call Tags, Notes, and Reports
  • Consolidate Calls & Emails with CRM Integration
  • And all 30+ telephony functions.
  • From 2 users.

For Advanced Call Centers

Custom

  • All Integrations
  • Live Call Wallboard
  • Live Call Coaching
  • Log-in / Log-out from Virtual Queues
  • Advanced Call Reports & Analytics
  • Queue Position Announcement
  • Queue Call Back Request
  • After-call Wrap-up Time
  • And all 30+ telephony functions.

Prices excluding VAT.

Still have questions?
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