A user is anyone that will be using the system: an agent, supervisor or administrator. When creating a user, you can choose to associate this new user with an extension or not.

No, but if you have a particular requirement, we recommend speaking with one of our account managers to find the best solution for your needs.

Yes! You are free to switch plans, add and remove users, upgrade or downgrade, at any time.

In most cases, yes! If you own a phone number with your current provider, you can port it over to your NUACOM Account. Also, we can set up a call divert from your existing provider to ensure there will be no downtime during the switch. For more information on the porting process, timeframe and charges, please contact us.

Yes! You can configure your credentials on up to 3 separate devices: desktop app, mobile app and IP phone. When you receive an incoming call, all devices connected with your credentials will ring simultaneously.

We offer a 30-day rolling contract basis for all of our standard prices. If you are interested in an annual contract, please contact our Sales Team on live chat.

Yes, all the prices and call rates are excluding taxes.