Businesses in 2026 require a business phone solution that does more than just calling – one that integrates seamlessly with CRMs, empowers remote teams, and provides advanced analytics without surprise fees. While VoIP.ms is known for low entry-level costs, its complex per-minute pricing model, unreliable support, and service stability issues can create significant challenges for companies wanting dependable communications and responsive customer service.
We review the 13 best VoIP.ms alternatives for teams aiming to modernize their communications stack. We’ve compared each solution for strengths, pricing transparency, integrations, AI features, and customer experience – giving you direct comparisons and a feature table to make your evaluation easier.
Overview:
NUACOM is a cloud-based phone system purpose-built for businesses that want enterprise features without the per-minute metering nightmare. With advanced capabilities – unlimited calling, AI analysis, call recordings, CRM integrations and more – NUACOM has more to offer than VoIP.ms.
Key Features:
Unlimited US/Canada/international calling on all plans
Comprehensive AI suite: call summaries, emotion/keyword analysis, auto action-item extraction
Real-time analytics dashboards and live wallboards
Professional IVR, auto-attendant, and intelligent call routing
100+ plug-and-play integrations (Salesforce, HubSpot, Zoho, Zendesk, GoHighLevel, etc.)
Instant setup and easy porting with no downtime
24/7 responsive global support, free phones
Pricing:
Unlimited: $24.99/user/month – all advanced analytics, integrations, and AI suite (add-on)
Enterprise: $34.99/user/month – adds premium call center and security features, dedicated manager
Why NUACOM Wins:
Unlike VoIP.ms, where you’re charged per minute ($0.01 inbound, $1.10 outbound per number), NUACOM’s flat-rate model eliminates billing surprises. A single user making 100 calls monthly would cost $1+ in per-minute charges alone with VoIP.ms, but $0 with NUACOM. Customer support responds immediately, not days. Service reliability is 99.999% SLA-backed. Setup takes minutes, not the hours users report struggling with VoIP.ms configuration.
Overview:
RingCentral is a business telephony classic, recognized for all-in-one voice, video, and messaging on a mature infrastructure. It serves enterprises wanting a unified system and supports a large portfolio of hardware and software integrations.
Key Features:
Unified system for voice, video, fax, and message
Multi-level auto-attendants, queues, team messaging
300+ integrations and app ecosystem
Robust analytics, audit logs, and hardware rentals
Customizable user roles and call flows
Pricing:
Core: $30/user/month
Advanced: $35/user/month (adds CRM integrations, additional analytics)
Ultra: $45/user/month
Overview:
Quo (formerly OpenPhone) stands out as a remote-first phone platform centered on team collaboration. Startups and SMBs appreciate the shared numbers, internal chat threads, and easy app interface.
Key Features:
Team/shared numbers with chat and group messaging
Transparent texting and calling in US/Canada
Call summaries, voicemail transcription, automatic recording
Web and mobile apps, integrations for basic CRMs
Scheduled messages, auto-replies, contact management
Pricing:
Starter: $19/user/month
Business: $33/user/month (adds more advanced integrations)
Scale: $47/user/month
Overview:
Aircall is engineered for high-velocity sales and support teams. The platform impresses with a polished interface, 100+ deep app integrations, advanced IVR, and analytics designed for distributed workforces.
Key Features:
Minimum 3-user signup
100+ native integrations (Salesforce, Pipedrive, Intercom, Shopify, etc.)
Advanced IVR, queueing, and live team wallboards
Power dialer and number management
Built-in call recording; SMS/MMS (region-dependent)
Pricing:
Essentials: $40/user/month (3-user minimum)
Professional: $70/user/month
Add-ons: AI suite (+$9/user/month)
Add-ons: AI assist pro (+$49/user/month)
Add-ons: Analytics plus (+$15/user/month)
Overview:
Nextiva is a leader for companies wanting unified communications (UCaaS) – across voice, team collaboration, and customer experience (CX) analytics. It’s rich in features like auto-attendant, voicemail-to-email, and social integrations, plus strong reliability and multi-site support.
Key Features:
Unlimited calling, SMS, and HD video meetings
Auto-attendant, call routing, call pop, voicemail transcription
CX toolbox: surveys, website chat, social inbox, advanced analytics
CRM syncing (Salesforce, HubSpot, Zendesk, etc.)
99.999% uptime, 12+ hour agent support
Pricing:
Core: $23/user/month
Engage: $50/user/month (call recording, advanced analytics)
Power Suite: $75/user/month
Overview:
Dialpad shines with baked-in AI, turning every conversation into actionable insights. It’s great for tech-forward teams needing real-time transcription, sentiment analysis, and agent coaching, yet still at a competitive price point.
Key Features:
Voice Intelligence AI suite (real-time transcription, summaries)
Agent coaching tools, call scoring
Modern mobile/web/desktop apps
Core integrations: Google Workspace, Microsoft 365, basic CRMs
SMS/MMS, HD video, call analytics
Pricing:
Standard: $27/user/month
Pro: $35/user/month (adds CRM, 3-user min.)
Enterprise: Contact for pricing
Overview:
8×8 offers truly global unified communications – covering voice, video, SMS, and chat – with best-in-class security and unlimited international calling to 48+ countries. Large enterprises, franchises, or companies with international calling needs benefit most.
Key Features:
International call packages
Unlimited voice, SMS, HD video, and chat
High-security, HIPAA, PCI-compliant
Advanced agent workspace, call center tools
API integrations, analytics, custom add-ons
Pricing:
Custom pricing (contact sales)
Overview:
Grasshopper is made for small companies craving simplicity, not call center bells and whistles. You get core VoIP features in a straightforward, mobile-first package ideal for freelancers, solopreneurs, and side businesses.
Key Features:
Virtual numbers, call forwarding, voicemails
Multi-device support (iOS/Android)
IVR basics, call routing
Voicemail transcription, text messaging
US/Canada only
Pricing:
Solo: $14-$98/user/month (varies with plan)
Overview:
Vonage delivers flexible, mobile-friendly business communications for teams wanting robust calling and messaging on the go. They offer strong uptime and basic integrations but keep advanced features and analytics behind top-tier plans.
Key Features:
Mobile-first VoIP system, unlimited calls/SMS
IP desk phone, softphone, and web app support
Multi-channel chat, third-party integrations
API and developer access
Pricing:
Mobile $19.99/user/month
Premium $29.99/user/month (includes deskphone capability)
Advanced $39.99/user/month (includes call recording)
Overview:
Ringover’s appeal is its modern, all-in-one business phone solution with global capability, robust analytics, and a very user-friendly design. It competes on cost and ease of use, with scalable pricing and multi-region presence.
Key Features:
VoIP and international numbers
Cloud PBX, conferencing, and visual dashboards
SMS, call recording, team messaging
CRM integration (core platforms supported)
Pricing:
Starts at $24/user/month (1-2 users only)
Smart $29/user/month
Business $54/user/month
Overview:
Ooma wins with budget-conscious SMBs looking for essential voice and messaging. It’s easy to deploy for traditional and hybrid offices, with virtual receptionist, group calling, and support for analog or digital phones.
Key Features:
Local, toll-free, and virtual numbers
Virtual receptionist and fax
Voicemail, call logs, ring groups, and basic IVR
Cross-device and hardware compatibility
Pricing:
Essentials: $19.95/user/month
Pro: $24.95/user/month
Pro Plus: $29.95/user/month
Overview:
GoTo offers easy plug-and-play business telephony and meetings. Its scalable cloud PBX backbone supports unlimited users/extensions and bundled meetings/messaging help teams collaborate without piecemeal upgrades.
Key Features:
PBX, meetings, team chat included
Softphones, hardware, and multi-device setup
Voicemail to email, shared inbox, call routing
Online fax, analytics (basic)
Pricing:
No advertised pricing
Overview:
CallHippo targets scaling businesses with global sales/support operations. Rapid deployment, international number options, and a focus on team collaboration are key strengths.
Key Features:
Virtual/local numbers in 50+ countries
Queues, call recording, IVR, and analytics
Power dialer, advanced reporting
CRM and support tool integrations
Pricing:
Starter $24/user/month
Professional $38/user/month (includes call recording)
Ultimate $52/user/month (includes multi level IVR)
VoIP.ms advertises a “free” service – technically true – but the actual cost structure reveals significant hidden charges that catch many users off guard.
VoIP.ms doesn’t charge a monthly subscription fee. Instead, they charge:
$1.10/month per phone number (base cost to maintain a number)
$0.009/minute for inbound calls
Variable rates for outbound calls (typically $0.01–$0.03 per minute, depending on destination)
The Hidden Costs:
For a single user making just 100 outbound calls per month (2-3 per business day):
Number maintenance: $1.10
Outbound calls (100 × 3 min avg = 300 minutes): $3.00–$9.00
Inbound calls (100 × 2 min avg = 200 minutes): $2.00
Total: $5.85–$11.85/month – seemingly cheap until you scale.
For a 5-person team with moderate calling:
5 numbers × $1.10 = $5.50
2,500 outbound minutes × $0.02 (average) = $50
2,000 inbound minutes × $0.01 = $20
Total: $74.25/month
Trustpilot reviews expose the real cost of VoIP.ms’s “cheap” service:
Service Stability Issues:
“Missed calls affecting business operations” – Users report calls disappearing with no notification, forcing businesses to maintain backup numbers
“Outbound calls not working” – Widespread complaints of one-way audio or complete call failures
“SMS failures and non-delivery” – Text messages vanish without error notification
Support Nightmare:
“24–48 hour email response times” – Critical issues left unresolved for days
“Overcrowded chat support” – Users report 1–2 hour wait times with only one support agent visible
“No phone support” – A telephone company with no telephone support creates frustration
Account Management Chaos:
“Accounts closed without explanation” – Users describe sudden service termination with minimal communication
“KYC/KYB rejection” after account creation – Some users face re-verification demands mid-service
“Porting nightmares” – Number transfers fail or take weeks; customers left without service
Technical Complexity:
“Website not intuitive” – Setup requires technical knowledge; tutorials read like treasure hunts
“Configuration errors lock users out” – Incorrect admin panel settings prevent access until next day
“Per-minute charges accumulate silently” – Users shocked by bills 3–4x higher than expected
“Terrible system supplies NO support, NONE. Been a couple weeks and they don’t even reply to a support ticket. BUYER BEWARE.”
“Company closed account without giving any reason and they don’t want to provide any information either through email which they don’t reply to till 24-48 hours later.”
“It has been over 3 weeks since I ported my number… and the phone line is still not working. I have repeatedly asked them to either fix the issue properly or refund my money.”
“Wait 24-48 hours to have your issue resolved… No phone support.”
“It’s been hours and I got no response to my email to support. I’m still on Chat. I initiated my chats by typing my issue, and they ended the chat twice because of MY inactivity, when THEIR wait time was almost an hour.”
The consensus across Trustpilot, Reddit, and community forums reveals a pattern:
Initial attraction to low cost → discovery of hidden per-minute charges
Technical setup difficulty → no responsive support to help
Service reliability issues → missed calls with no notification
Support collapse → 24–48 hour response times for critical problems
Final straw → accounts closed without explanation or porting issues
Many users describe switching away as “freeing ourselves from a nightmare” – suggesting VoIP.ms’s low entry cost isn’t worth the operational disruption and support frustration.
Core Calling Capabilities
Intelligent call routing, professional auto-attendants, sophisticated IVR systems, call queuing with wait management, and conferencing should be standard – not premium features or subject to per-minute metering.
Integration Ecosystem
Verify the alternative connects directly with your CRM (Salesforce, HubSpot, Zoho), collaboration tools (Slack, Microsoft Teams), and business applications (QuickBooks, Zendesk) without requiring workarounds.
Transparent, All-Inclusive Pricing
Avoid per-minute models where charges accumulate silently. Choose flat monthly rates where advanced features aren’t locked behind expensive upgrades.
AI and Automation Capabilities
Look for call summaries, conversation intelligence, sentiment analysis, and workflow automation – saving significant administrative time and providing actionable insights.
Mobile and Remote Work Support
Confirm reliable desktop apps, web browsers, and dedicated mobile applications ensure productivity regardless of employee location.
Scalability
Ensure you can expand team size, add locations, or upgrade features without platform migration or complex reconfigurations.
Security and Compliance
Demand built-in encryption, audit trails, and regulatory compliance (GDPR, HIPAA, PCI DSS) that protect sensitive data.
Responsive Customer Support
Look for 24/7 availability, knowledgeable representatives, and quick response times – critical when communication systems fail.
Switching away from VoIP.ms requires careful planning to minimize service interruption.
Select Your Alternative and Test Thoroughly
Conduct testing through free trials or demos to ensure the new platform meets all requirements before committing.
Schedule Migration During Low-Traffic Periods
Plan transitions when call volume is minimal to reduce business impact if service gaps occur.
Initiate Number Porting
Request a Number Portability (NP) authorization from VoIP.ms with advance notice (typically 30–45 days). Provide this authorization to your new provider to initiate transfer.
Export Critical Data From VoIP.ms
Download call histories, recordings, voicemail transcripts, contact lists, and any customized settings – don’t rely on the new provider to retrieve this data.
Coordinate With Your New Provider’s Onboarding Team
Set up phone numbers, configure call routing, create auto-attendants, establish user accounts, and test all functionality before migration cutoff.
Notify Customers, Employees, and Vendors
While number porting means phone numbers typically don’t change, ensure everyone knows about any changes to hours of operation or contact methods.
Plan Overlap Time
Run both systems simultaneously (typically 24–48 hours) to catch missed calls or configuration issues.
Maintain VoIP.ms Service Through Final Porting Day
Premature cancellation can prevent number transfer and strand your team mid-transition.
Verify Complete Data Transfer Before Final Cancellation
Confirm all functionality across your new system before finally canceling VoIP.ms.
Reputable providers offer migration support to guide this process, significantly reducing risk and complexity.
Recurring frustrations accumulate over time, driving away even long-term users:
Hidden Per-Minute Charges
The “free” service marketing masks escalating bills that often exceed competitors’ flat rates – especially for teams with high call volume.
Service Stability Problems
Missed calls with no notification, one-way audio, SMS failures – critical communications disappear without error messages.
Support Unresponsiveness
24–48 hour email response times make troubleshooting impossible when your phone system fails mid-business-day.
Technical Complexity
Setup requires IT knowledge; configuration errors lock users out; tutorials read like treasure hunts.
Account Management Chaos
Sudden account closures without explanation, mysterious KYC/KYB rejections, failed number portings.
No Collaboration Features
VoIP.ms lacks team features that modern distributed workforces expect.
Billing Surprises
Per-minute charges accumulate silently; customers shocked to discover bills 3–4x initial estimates.
Limited Integration Options
Poor CRM/helpdesk connectivity forces manual data entry and workflow fragmentation.
Understanding these pain points helps identify alternatives that truly solve your frustrations rather than shifting problems to different areas.
What does your base pricing include?
Are there hidden fees, setup charges, or per-feature add-on costs?
How much do additional phone numbers cost?
What are international calling rates?
Do you offer annual pricing discounts?
Is there a contract lock-in or month-to-month flexibility?
Which CRM platforms do you integrate with natively?
How long does integration setup take?
Do integrations support bi-directional data sync?
What’s your API availability and documentation quality?
Do you support Zapier or other third-party automation?
What uptime guarantee do you provide?
Is call recording included in base plans?
How are calls stored and for how long?
Do you offer AI features like call summaries?
What auto-attendant and IVR capabilities are available?
Do you provide migration assistance from VoIP.ms?
Can you help port existing phone numbers?
What’s your onboarding timeline?
Who will guide setup and configuration?
How responsive is your customer support?
What support hours do you offer?
What encryption standards do you use?
Are you GDPR or PCI DSS compliant?
How are recordings stored and protected?
What audit trails and compliance reporting do you provide?
How easily can I add or remove users?
Can I add locations or departments without system reconfiguration?
What happens if my business grows beyond current needs?
Can I upgrade or downgrade features without penalties?
Do you offer a free trial?
What’s the minimum trial length?
Can I test all features during trial, or are some restricted?
What’s the termination policy after trial?
Asking these questions upfront prevents surprises and ensures your alternative genuinely improves on VoIP.ms’s shortcomings.
4.8/5 stars
4.8/5 stars
4.9/5 stars
⭐⭐⭐⭐⭐
25 September, 2024
Best customer support
We needed to implement a VolP system within a very short timeframe, and NUACOM
proved to be the perfect choice. A special thanks to David and Vaibhav for their
exceptional support. Despite their busy schedules, they made time to ensure a
smooth onboarding process, understanding the urgency of our business needs.
Date of experience: September 25, 2024
VoIP.ms’s low headline cost masks hidden per-minute charges, unreliable service, and unresponsive support – creating more problems than it solves for growing businesses.
NUACOM is the best overall best alternative – combining transparent pricing, unlimited calling, advanced AI features, 100+ integrations, and 24/7 responsive support at competitive rates.
Whether you prioritize affordability (Grasshopper, Ooma), team collaboration (Quo, Nextiva), AI capabilities (Dialpad), or global reach (8×8, CallHippo), modern alternatives offer superior value compared to VoIP.ms’s unstable, under-supported platform.
The consensus from thousands of VoIP.ms users is clear: the true cost of cheap service is operational disruption, wasted support time, and lost business opportunities – making a modest investment in a reliable, well-supported platform a smart business decision.
By choosing NUACOM, you’re not just selecting a VoIP provider; you’re partnering with a company committed to helping you achieve seamless and effective communication. Experience the difference with NUACOM, the best VoIP
VoIP.ms operates on a per-minute billing model rather than a monthly subscription. You’re charged for inbound calls, outbound calls by destination, and number maintenance fees – creating a fundamentally different cost structure than flat-rate competitors. This approach can appear cheap initially but accumulates quickly with increased call volume.
The charges aren’t technically hidden – they’re simply not a flat monthly rate. Users accustomed to all-inclusive pricing are surprised when per-minute metering generates bills significantly higher than expected. A call that seems “free” because it’s $0.01/minute becomes $3 per 5-minute conversation, accumulating invisibly until the billing cycle ends.
Trustpilot reviews consistently mention three critical problems: missed calls with no notification, one-way audio where one party can’t hear the other, and SMS messages disappearing without error messages. These aren’t minor inconveniences – they represent complete communication failures that impact business operations.
Support responsiveness is the most frequent complaint. Users report 24–48 hour email response times for critical issues, overcrowded chat support with 1+ hour wait times, and no phone support available (ironic for a phone service). When your phone system fails mid-business-day, 24-hour response times become unacceptable.
Yes, you can port your number to another provider, but users report significant issues. Porting requests often take 3+ weeks, numbers fail to transfer properly, or service drops during transition without resolution. These problems suggest technical complexity or insufficient process management on VoIP.ms’s side.
VoIP.ms has closed user accounts without explanation or advance notice. Some users describe receiving termination notifications with no explanation or opportunity to resolve issues. Others face account restrictions due to KYC/KYB (Know Your Customer/Know Your Business) rejections that appear after service activation rather than before.
VoIP.ms lacks team collaboration features that modern businesses expect. There’s no shared inbox, team messaging, live wallboards, or agent management tools. It functions as an individual phone line provider rather than a business communication platform, limiting its utility for distributed teams.
VoIP.ms has minimal native integrations. Users typically require workarounds, manual data entry, or third-party tools to connect with CRMs like Salesforce or HubSpot. This contrasts sharply with modern alternatives offering 100+ native integrations out of the box.
No. VoIP.ms offers only basic calling and messaging functionality. Features like call recording, voicemail transcription, sentiment analysis, call summaries, and agent coaching tools either don’t exist or require third-party add-ons. These are standard inclusions in modern competitors.
Prioritize: transparent all-inclusive pricing (no per-minute metering), proven service reliability with documented uptime guarantees, responsive 24/7 support, team collaboration features, native CRM integrations, AI/automation capabilities, and mobile support for remote work. Evaluate alternatives based on these factors rather than headline cost alone, as operational disruption often costs more than feature-rich platforms.
Correct as of October 2025
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