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Frequently Asked Questions About VoIP and IP Phone

Here are some Frequently Asked Question about VoIP and the IP Phone System you may have, so you can easily switch to our cloud services. Please read them carefully and let us know if you have more questions or need more information. Use the form below to send us more info and our VoIP Gurus will get back to you with the most appropriate solution for your business.

How the Cloud Phone System Works

What is VoIP and Hosted Phone System?

VoIP (voice over IP) is an innovative technology used to deliver voice information over the Internet. Cloud phone systems (also known as Internet-based phone systems or hosted phone systems) are using VoIP to send voice information in digital format over the web. In this way, you can make or receive calls using your Internet connection and reduce drastically (around 50%) the price of your business communication and get an excellent call quality and many of advanced features.

Why should I switch to cloud telephony?

Traditional phone systems are becoming obsolete and limited: it requires additional hardware/support, it involves additional charges for line rental and is based on old technology. With a cloud-based phone system, you only need an Internet connection to manage your business communication. You get very low call rates, free national calls, local or international phone numbers, tons of advanced VoIP features (call queues, voicemail, call transfer, call conference, IVR menu, call recording, etc.), professional 24/7 support and so much more.

Do I need additional equipment?

You can use our desktop or mobile application to make or receive calls and manage your account from anywhere at any time. In case you wish to have a handset, we provide high-quality, reliable and fully-featured VoIP phones and highly recommend using them for your business communication. You can choose from a wide variety of phones (the full list of handsets and their specs are available here). We’ll pre-configure the phones and install them for you (if requested).

Can I keep my existing phone number?

Yes, you can keep your existing phone number (by porting it to us). It usually takes from 2 to 10 days to port your number. Please note that there is once-off charge associated with each number porting.

What is a "Cloud-based" service?

Our service is “cloud-based” which means that the core processing equipment and software are located in different data-centres. Many popular and established brands such as Amazon, Google, Salesforce, Microsoft, etc. offer cloud-based systems, because they are more secure, flexible and cost-efficient.

How does it work?

If you have an account with us and your business phone system is connected to the Internet. You can get local phone numbers from us or use your existing ones. The implementation process is fast and smooth (all our devices are pre-configured). You just plug your VoIP phone into your Internet connection and start making and receiving calls. The system is very flexible, easy to use and includes plenty of features that will make your business communication more efficient.

Can I get a new local or international phone number?

Yes, you can get one or multiple Irish landline numbers with us. You just have to select the package that suits your business needs (each package includes a set of phone numbers and options). Additionally, if you’re doing business abroad, you can obtain international phone numbers at a fixed price.

Will I have a good call quality?

Actually, your call quality will be better and clearer than on traditional phones. This is because all the calls made via our system using digital wideband audio, which provides a superior call quality.

How to Switch to NUACOM

How do I sign up?

All you have to do to get an account with us is to click on “Sign up” button and go through all these steps:

  • 1. Include contact details, business address, create a password.
  • 2. Validate your account via Email and SMS codes
  • 3. Define your system configuration: select phone numbers or include numbers to be ported, define opening hours and greetings (optional).
  • 4. Download our Desktop application and start handling calls with all 50+ features.

Optionally, you can also connect NUACOM to other business application systems such as CRM, Helpdesk, Marketing Automation and more.

What payment methods do you accept?

We accept multiple payment methods: credit card payments (Visa, MasterCard, etc.), direct debit payments (please include your bank account details and we charge it every month), bank transfer or PayPal. All the credit card payments are securely processed via Realex Payments (one of the leading and most secure payment gateways in Europe).

Do you provide refund?

We’re 100% certain that our system is reliable, flexible and efficient. If for some reasons you want to get your money back, we can issue a refund during the first 30 days of service. Just clearly show us that you can’t use it because our service doesn’t work as promised.

How much do I have to pay?

We provide plans to cater to different businesses and needs. Please choose one of the plans in the pricing page and find out what countries and type of calls are included.

Do I have to sign a long-term contract?

No, you don’t have to sign any long-term contracts or commitments. We can offer 30-day rolling contract. You simply get the package you need and start using our service instantly. You can cancel your subscription anytime.

We also have annual contracts which you can avail to Free hardware such as Headsets or VoIP Phones. Get in touch with us via live chat and ask what the special offer of the month is for the annual plan.

Do you provide support?

Sure, we provide support to all of our new and existing customers. The best way to get prompt and professional support is by opening a support ticket, sending us an email or calling us, we will be happy to help you out.

Will I have a good call quality?

Actually, your call quality will be better and clearer than on traditional phones. This is because all the calls made via our system using digital wideband audio, which provides a superior call quality.

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