VoIP Phone System VoIP Business Phone Systems – Everything you need [full guide 2021] VoIP Phone System – Everything you need to know If you have spent more time than you should have on finding out what exactly a VoIP Read More » Mylvio Mendes 20th May 2021
Customer Service 7 Tips to Land Better Customer Service Calls When speaking of customer service calls, as a first-line of communication for your clients, customer service personnel play a crucial role in the success of Read More » Mylvio Mendes 20th April 2021
Call Center The most important call center KPIs for maximizing efficiency and profitability Table of contents / Call Center KPI: Peak Time Average Call Duration Calls Answered/Abandoned Ratio First Call Resolution (FRC) Average Waiting Time Service Level Cost Read More » Mylvio Mendes 30th September 2020
News 5 Ways to Create an Emotional Connection with Your Customers Creating an emotional connection with your customers requires a lot of time and energy, but it’s worth the effort. If you want to create a lifelong Read More » Mylvio Mendes 26th March 2020
News Top 10 Remote Work Tools for Better Teamwork Remote work tools have become a valuable resource as the number of remote teams increases. With the right set of software, remote workers can enhance their Read More » Mylvio Mendes 20th March 2020
Cloud Phone System Remote Workers: Stay Connected with a Cloud Phone System The number of remote workers rises every year. Instead of working a 9-5 shift in an office, employees prefer flexible schedules and the option to Read More » Mylvio Mendes 9th March 2020
News Top 7 Phone System Features for Customer Service Teams Customer service teams have many organizational responsibilities. Most companies offer support through email, live chat, and phone calls. Unfortunately, phone support is considered a premium Read More » Mylvio Mendes 3rd March 2020
Business Phone Systems How to Choose the Best VoIP Provider in Ireland To determine the best VoIP provider for your business, you should strategically compare the price of each plan, the quality of service, and the differences Read More » Mylvio Mendes 28th February 2020
Sales Top 7 Phone System Features for Sales Teams Sales teams can encounter many challenges throughout the workday. Reps will not pursue an indecisive lead or prospect if they lack the right system features. Read More » Mylvio Mendes 10th January 2020
