Introducing WhatsApp in NUACOM: One centralized hub for your team to promote, sell and support via the world’s #1 messaging app, now within our platform. Learn More
Promote, sell, and support with a shared team inbox that ensures absolute accountability. Drive faster response times with SLA, turn contact list into revenue with campaigns, and unlock AI insights for all your voice calls.
Manage all WhatsApp and SMS conversations in one unified space, while easily filtering to focus on your assigned chats.
Smart Auto-Assignment: Route incoming messages to the right department or designated staff member based on your phone numbers.
Dynamic Manual Control: Reassign conversations with a single click to hand off queries or collaborate with specific team members.
Monitor and manage response times against your business standards, ensuring the team stays on top of every customer conversation.
Automated Visual Alerts: Highlight aging chats automatically with clear visual cues so agents know exactly which messages require immediate attention.
Proactive Team Support: Identify lagging response times directly within the shared workspace, making it simple to reassign conversations to available team members.
Transform Your Existing Customer Base into Revenue
Run targeted WhatsApp broadcasts to leverage exceptional open rates and drive significantly higher conversions than traditional channels.
High-Impact Broadcasts: Deliver bulk promotional campaigns, seasonal offers, or company announcements to selected audiences or your entire contact list simultaneously.
Segmented Audience Targeting: Reach the right people by filtering your contact lists, ensuring your marketing messages remain highly relevant and effective.
Standardize Messaging Formats, Control Brand Guidelines
Enable managers to create pre-approved templates for sales and marketing teams, ensuring all outreach aligns perfectly with company policy.
Interactive Templates & CTAs: Save time with reusable message formats, and add quick-reply buttons or call-to-action (CTA) links to guide customers to the next step instantly.
Performance with stats: Monitor template engagement and conversions to understand exactly what resonates with your audience.
Turn Missed Calls into WhatsApp chat opportunities
Start a text conversation with callers who didn’t get through, keeping your business open to new opportunities around the clock.
Tailored Department Messages: Customize unique automated replies for individual phone numbers or specific teams like Sales and Support, with links and CTAs according to each department goal.
Offer Online Self-Service: Guide callers to your website or help center via WhatsApp for fast, 24/7 self-service solutions.
Connect with clients via WhatsApp voice calls directly through the platform, while NUACOM AI analyzes every conversation to capture critical business intelligence.
Integrated WhatsApp Calling: Place and receive high-quality voice calls right inside the workspace, giving customers their preferred communication channel without switching apps.
Automated AI Analysis: Let NUACOM AI instantly transcribe calls, summarize key takeaways, and detect customer sentiment so your team can focus on the conversation rather than taking notes.
Give your team a complete, 360-degree view of the customer journey by automatically logging real-time WhatsApp interactions straight into your primary CRM workspace.
Automated Message Syncing: Automatically log WhatsApp chat transcripts and media files directly into your CRM records, ensuring complete team visibility over text conversations.
Rich Call Event Logging: Push WhatsApp voice call events straight to your CRM, complete with the full recording and NUACOM AI insights like summaries, action items, topics and more.
Never lose a lead. Automatically send a WhatsApp message to anyone who hangs up, turning missed calls into new opportunities.
Plan your outreach. Write messages now and schedule them to be sent at the perfect time, ideal for reminders and campaigns.
Sync every WhatsApp chat and calls to your CRM automatically, giving your team the visibility and context to follow-up and win more deals.
Connect with customers on their favorite messaging app and manage all conversations from one inbox for faster, personalized support.
You can use your existing phone numbers. If you are new to NUACOM, you can easily port your current number over or choose a new one. From there, you have complete flexibility: run a single number that your entire team manages collaboratively, or set up dedicated numbers for individual team members.
Yes. Your team can view, manage, and reply to both WhatsApp and SMS conversations side-by-side inside the NUACOM desktop app, keeping all text channels organized alongside your voice channel.
Yes, you can. Combining the Missed Call Text Back with our Call Routing feature, you can set your business hours and trigger time-based actions.
Absolutely. Personalize as many templates as you need to simplify workflows and boost your team’s productivity.
Yes. Just like your phone calls, NUACOM logs your WhatsApp interactions and contact records directly into your connected CRM, ensuring your client communication history stays accurate and centralized.
4.9/5 stars
4.8/5 stars
4.8/5 stars
