WhatsApp in NUACOM: One centralized hub for your team to promote, sell and support via the world’s #1 messaging app, now within our platform. Learn More
NUACOM gives electricians, HVAC companies, plumbers, landscapers, cleaners and every trade business a cloud phone system that works in the field – not just in the office. Mobile app, SMS, smart IVR, call recording and real-time analytics from €19/month.
4.9/5 stars
4.8/5 stars
4.8/5 stars
When your team is on-site and your office phone rings unanswered, that customer calls your competitor. These are the six communication problems that cost field service companies the most revenue.
Technicians can't answer their personal phone while working. New job enquiries ring out and go straight to a voicemail nobody checks - or worse, to a competitor.
When a returning customer calls, your team has no idea who they are, what job was last done, or what they're owed. Every call starts from scratch, frustrating customers and wasting time.
Most emergency trades calls come in before 8am and after 6pm. Without professional after-hours routing and auto-response, those urgent jobs are booked elsewhere by morning.
Customers want to confirm appointments, receive on-my-way notifications, and get follow-up quotes via text. Technicians using personal phones creates confusion and loses message history.
You don't know which marketing channels are driving calls, how many enquiries are being missed, or which technicians are underperforming on calls. Growth decisions are guesswork.
Legacy PBX systems tie your business number to a physical location. When the entire team is out on jobs, the office line rings with no one to answer - and your professional image collapses.
One platform. Every call, SMS text, and voicemail. Working from any device, anywhere.
50+ business-oriented features to empower your team.
Ensuring the secure storage of important data while complying with legal and regulatory requirements. While remaining security Compliant.
Utilize insightful data gathered from your call center to make informed decisions. By leveraging complex statistics and real-time call monitoring, you can identify areas for improvement in team efficiency, recognize top performers, and optimize cost management.
Benefiting financial services companies by automating customer interactions, providing self-service options, improving call routing efficiency, and enhancing overall customer experience and satisfaction.
NUACOM’s field service management software combines cloud calling, SMS, IVR routing, AI call intelligence, and CRM integrations so your office and field teams are always in sync.
Technicians make and receive calls using the business number – not their personal mobile – from any iOS or Android device. Calls are logged, recorded and synced automatically. Whether on a roof, under a sink or in a customer’s garden, your team is always reachable.
Send appointment reminders, on-my-way notifications, and post-job follow-ups directly from your business number. All SMS conversations are stored against the customer record – not scattered across personal phones.
Greet every caller professionally, route them to the right department or technician, and handle after-hours calls with custom greetings. No missed enquiries, no amateur voicemails – even when the entire team is on jobs.
Record every inbound and outbound call automatically. Protect your business in job disputes, review technician performance, and use real calls for onboarding training. All recordings stored securely in the cloud.
Every voicemail is instantly emailed as an audio file. Missed calls trigger an automatic SMS reply so customers know you’ll call back – keeping you professional even at 11pm during a heating emergency.
Route incoming calls to the correct team member based on skills, geography, or availability. Sequential ring, simultaneous ring, or round-robin – you decide how calls find the right person fastest. Add or remove users in seconds as your team grows.
See how many calls each technician takes, which hours generate the most enquiries, which marketing channels are driving inbound calls, and where your busiest service areas are. NUACOM turns your call data into field service management intelligence.
Every call is automatically transcribed with key action items, emotion analysis, and a written summary delivered to your inbox. Know what was promised to customers, spot patterns in objections, and coach technicians without listening to hours of recordings.
When a customer calls, their full job history, contact details and past notes appear on screen instantly. After the call, it’s all logged automatically. Connect with HubSpot, Salesforce, Zoho, Pipedrive, GoHighLevel and 100+ tools – no manual data entry.
NUACOM’s mobile-first field service cloud software means every technician carries a fully featured business phone in their pocket – without mixing personal and work calls.
Full-featured calling, SMS and voicemail from a dedicated app. Business calls ring on the technician's phone - separately from personal calls, with a business caller ID on every outbound dial.
Send appointment confirmations, on-my-way alerts, job completion follow-ups and quote reminders - all from your business number via the app. No more customers texting technicians on personal phones.
Office staff see every technician's call status, availability and call history in real time. Route calls to the right person whether they're in the van, on-site or back at base.
Technicians can set working hours and DND mode so business calls don't interrupt personal time - while the IVR and call routing handle everything professionally out of hours.
Whether you run a two-person HVAC company or a 40-technician electrical contracting firm, NUACOM’s field service software adapts to how your trade actually operates.
Electrical contractors receive emergency callouts at all hours, manage multiple crews across sites, and need to track every job enquiry back to a marketing source. NUACOM ensures no emergency call is ever missed – and every call is recorded and logged.
HVAC businesses face intense seasonal demand spikes in summer and winter. When call volume triples overnight, NUACOM’s call queues, IVR and hunt groups ensure every caller is handled professionally – even at peak capacity.
Plumbing emergencies don’t follow business hours. A burst pipe at 2am needs to reach your on-call plumber immediately, not a voicemail. NUACOM’s time-based routing and mobile app ensure emergency calls always find the right person.
Cleaning companies manage recurring bookings, last-minute reschedules and multiple crews running simultaneously. NUACOM’s SMS, hunt groups and call analytics help you stay organised and keep clients happy.
Landscaping is highly seasonal. NUACOM lets you add users during the spring and summer rush and scale back in winter – with no long-term hardware contracts. SMS quote follow-ups and call tracking tell you which marketing drives the most new jobs.
Construction projects involve subcontractors, site foremen, estimators, and clients – all needing to communicate across multiple active sites. NUACOM’s hunt groups, mobile app, and call recording keep every project coordinated and every client conversation on record.
Most field service businesses are live on NUACOM within one business day. Port your existing number or activate a new one instantly.
Speak with a NUACOM specialist who understands field service businesses. We review your call volumes, team size, service areas and workflow in 30 minutes.
Port your existing business number to NUACOM – it stays live throughout the transition. Or activate a new local or national number instantly. Multi-area numbers available too.
Set up your auto-attendant greeting, define after-hours routing, create hunt groups per team or trade, and build your call queues using our intuitive drag-and-drop dashboard.
Your team downloads the mobile app on iOS or Android. Office staff log into the web dashboard. Technicians are live immediately – making and receiving business calls from the field.
NUACOM integrates with 100+ business tools. Connect your CRM, helpdesk, scheduling platform or automation stack and turn every call into a logged, actionable event.
We offer 100’s of integrations to streamline communication and collaboration within your organisation. These integrations enable users to synchronise their phone system with their CRM, help desk, or other business tools, making it easier to manage communications and customer interactions more efficiently. For a full list of integrations please contact our sales team for a free product demo.
“If we had a missed call, the call was gone. The Voicemails are brilliant.”
“We do On-Call phone line in the evenings and on weekends, we’re 9 – 5 in the office but that doesn’t mean our carers are 9 – 5”
“Very simple click through integration into our CRM. That allowed us to easily track calls inbound and outbound”
“Excellent VoIP telephony with great flexibility for our small office and work from home seamlessly. Amazing customer service on the rare occasion you need it. Great to deal with real people. I needed another extension, phoned them and collected a new fully configured desk phone in 30 minutes. Plug into network and it’s up and running.”
“All set up and ready to go in 20 minutes – excellent! Simple and easy to use. The app works well, porting was easy. It’s simple to load on PC or mobile and take calls anywhere. Has all kinds of tools useful to keep efficient call tracking. Our team is now reachable from anywhere.”
“After our last provider left the market, NUACOM was my first call. Within 15 minutes my order was confirmed. Every detail was explained, and the customer service and support is excellent. I now have a better service and more features than before at much better prices. Highly recommend for any trades business.”
NUACOM offers secure, feature-rich VoIP solutions tailored to the unique needs of law firms, including call recording for compliance, CRM integration for client management, and reliable communication tools for enhanced efficiency.
Yes. NUACOM is used by thousands of field service companies including electricians, HVAC companies, plumbers, landscapers, home cleaners, pest control companies and construction contractors. The mobile app lets technicians make and receive business calls from their smartphone, while the IVR and call routing ensure the office never misses a lead.
Yes. NUACOM’s mobile app for iOS and Android lets technicians make and receive calls using their business number – not their personal number – from anywhere with an internet connection. All calls are logged, recorded and synced to your CRM automatically.
Yes. NUACOM includes two-way business SMS so your team can text customers to confirm appointments, send on-my-way notifications, and follow up after a job – all from a business number, not a personal mobile. SMS conversations are stored against the customer record automatically.
NUACOM’s IVR auto-attendant greets callers professionally and holds them in a call queue. You can configure time-based routing so after-hours calls go to voicemail with a custom greeting, and missed call text-back sends an automatic SMS acknowledging the missed call and offering a callback or online booking link.
Yes. NUACOM integrates with HubSpot, Salesforce, Zoho, Pipedrive, GoHighLevel and 100+ other tools via native connectors and Zapier. Calls are automatically logged to the customer record so your office team always has full context when following up on a job.
Most field service businesses are live on NUACOM within one business day. You can port your existing number or activate a new one instantly. The mobile app is downloaded and configured in minutes – no engineers, no hardware, no downtime. Our support team handles the entire setup.
Join 25,000+ users who rely on NUACOM’s field service cloud software to stay connected, professional and competitive – whether they’re in the office or on-site.
4.9/5 stars
4.8/5 stars
4.8/5 stars
