Drive performance & analytics with our new AI-powered Integration with GONG. 
Fully Featured Cloud Phone System
Connect callers to the right team members, classify your conversations, track team members’ performance and unify your devices under one platform, with 50+ features.
Productivity
Collaboration
Automation
Monitoring & Management
Productivity
Productivity
Empower your team with modern VoIP features for better support, call handling, and group productivity.
Transfer all internal or external calls to a single agent or an entire department.
Add notes to every call, during or after your conversation, to save important negotiation details.
Use our tags to classify your calls by type and easily identify them in your call log.
In a single click, your sales team can reduce misdialing and start making 8x more calls a day.
Automatically match your caller ID to the outbound call’s destination country so your international clients receive a local phone call.
Set a designated amount of time between calls so your agents can properly work on resolving each caller’s inquiries.
Send text messages to individual numbers or a specified group, schedule a time to send, and choose a template or create a custom message.
Active the “Do-Not-Disturb” setting in your User Portal to reroute calls to your voicemail or the next available team member.
Receive incoming call alerts on your desktop and quickly connect to callers by simply clicking on the pop-up notification.
View each voicemail’s mailbox number, time and date, mailbox type, the name of the caller and listen to the recorded message.
Allow incoming calls to ring on speaker, rather than the headsets, when your team members are away from their desks.
In your User Portal, you can assign short codes to each team member’s number to add them to the system’s speed dial.
Allow callers to listen to an announcement, on-hold music, or a greeting message while their call simultaneously rings for an agent to answer.
Receive notifications for incoming calls while engaging with another caller.
Place your call on hold and simultaneously being another call with a seperate party.
Collaboration
Collaboration
Reap the rewards of a collaborative phone system that enables your staff can work as a single, well-organised team.
Create call groups to ensure all incoming calls ring multiple agents at the same time.
When you receive an incoming call, dial 9 and quickly connect to the caller on your extension.
Team access to a list of voicemail recordings that can be played directly from the User Portal.
Coming Soon
If all your agents are unavailable, the caller can choose to stay on the line and join a queue or receive a callback once an agent becomes available.
Provide your clients with a security code, unique number, or free access to your customisable Call Conference Room.
Set custom ringtones for internal and external calls so you can easily differentiate between a staff member and client’s calls.
Block unwanted inbound calls, such as solicitors and scammers, so your agents can stay focused on serving valuable callers.
When a contact is saved in your User Portal, every team member can access, update and use the shared phonebook to call the new contact.
Automation
Automation
Using our premium VoIP features, you can easily streamline your call flows and automate daily tasks.
Set different routes for your incoming calls based on the time of the day.
Automatically greet and transfer callers to an extension without an operator or receptionist.
Receive automated email notifications for all of your missed calls.
Our system automatically selects the correct caller ID from your list of geographic numbers to match the country you are calling.
Send a voicemail as an audio file to an email address. The recipient can download the file and play it on their smartphone or PC.
During closing hours, choose to forward callers to the duty manager’s mobile or a separate office in a different time-zone.
Use the Interactive Voice Response (IVR) menu to design your call flows, set custom greetings and more.
View the name of each caller, their number, organisation and more before the call connects.
When an extension goes offline for more than 5 minutes, managers will receive a notification.
Select a group and choose one of the six settings to distribute calls: Ring All, Least Recent, Fewest Calls, Random, Round Round Robin Memory and Linear.
During a power outage, our system will automatically divert all incoming calls to another location or mobile number to ensure business continuity.
Assign a local area code to a user operating within the region.
Now, teams and departments can back each other up with timeout action and an automated call transfer between groups.
Give your website visitors the option to request a call with one of your team members in less than 15 seconds.
New!
In a single click, you can scan your CRM, compile a list of numbers, and automatically call each contact, one by one.
Coming Soon
A multi-language voice recognition app that transcribes your spoken words into text! Easily record notes, hands free, with just your voice.
Monitoring & Management
Monitoring & Management
Discover key insights into your peak time, team members’ status, call logs, most productive agent and more.
Full visibility of each agent’s status, real-time call stats, and your most productive agents.
Dial a custom code and listen to live calls to monitor each team member’s quality of service.
Quick access to your entire team’s extension status on our Desktop, Mobile or Softphone apps.
Filter call logs per extension, business number, team, type of call, contact number and more.
Track each agent’s outbound call ratio and performance of your call center.
Discover the peak times of your incoming calls to ensure agents are available during those times.
View key performance indicators and statistics like missed call rate, call queues, call volume, wait time and more.
Assign a two-digit extension number to each team member then review their extension usage to track performances.
Provide agents with feedback based on KPIs and statistics to help them optimise their strengths as well as focus on areas of improvement.
Receive scheduled email reports on the stats of your team, phone system, call ratio and more.
Restrict certain types of outbound calls, like scammers and costly international numbers.
Easily manage your entire phone system online through our User Portal.
Coming Soon
Improve your agent’s performance by combining data with gamification.
New!
By utilising corporate credentials, users can easily log in to the platform without the need for IT assistance in password recovery. Additionally, this central authentication point provides a secure way to access services from any device, resulting in reduced IT costs.
