Parallel Calls

Unleash the Power of Parallel Calls with Nuacom for Seamless Connectivity and Enhanced Call Handling

Stay Connected on Your Terms with Customisable Parallel Calls

Parallel calls, offered by Nuacom, provide users with the flexibility to receive incoming calls on multiple devices simultaneously. When this feature is enabled, incoming calls will ring on all designated numbers or extensions at the same time, ensuring that no call goes unanswered. This is particularly beneficial for teams or departments that require collaborative call handling or for individuals who need to be reachable on multiple devices.

With parallel calls, users can customise their call distribution preferences based on their availability or specific requirements. For example, they can set up parallel ringing to their desk phone, mobile phone, and softphone application, allowing them to answer calls from any device that is most convenient for them at the moment. This feature eliminates the need for callers to wait or be redirected to voicemail if the intended recipient is not available on their primary device.

In addition to improving call handling efficiency, parallel calls enhance customer experience by reducing wait times and increasing the likelihood of reaching a live agent. It ensures that calls are promptly answered, regardless of the user’s location or device preference. This feature is particularly useful for businesses that value responsiveness and want to provide a seamless and efficient communication experience for their customers.

Furthermore, parallel calls can be configured with call forwarding rules, such as simultaneous ringing followed by sequential ringing or cascading to other numbers or voicemail if the call remains unanswered. This ensures that calls are intelligently routed to alternative options in case the user is unavailable or unable to answer the call within a specified timeframe.

Overall, parallel calls empower users with the flexibility to manage their incoming calls effectively, improve accessibility, and deliver a superior level of customer service. By leveraging this feature from Nuacom, businesses can optimise their call handling processes, increase productivity, and enhance overall communication efficiency.