NUACOM AI – Call Transcription | Emotion & Sentiment | Key Points | Call Summary | Action Items | Learn More
NUACOM AI – Call Transcription | Emotion & Sentiment | Key Points | Call Summary | Action Items | Learn More
Effortlessly oversee a multitude of Property Management System (PMS) tasks, from managing Do Not Disturb settings to handling phone calls, services, room status, and a myriad of other functions, all from one centralised platform. Streamline your operations with comprehensive control over various aspects, ensuring efficient management and enhanced productivity.
Through the dialing of status codes on the telephone terminal in the rooms by the maids, their status is updated in real time in the integrated systems: PMS, housekeeping tools, guest applications, etc.
By dialing a code on the telephone terminal in the room, or specific phone key, the guest can request a service from the integrated systems: PMS, housekeeping tools, task and service management tools, etc.
Allows the guest to activate / deactivate the ‘Do Not Disturb’ status by dialing it on the telephone terminal to avoid receiving calls and notify this state to the other hotel services and tools: housekeeping, technical and room services, etc.
Assigning the name of the main guest as the extension identifier, makes it easier to identify the guest on the operator’s display.
By assigning the language of the main guest to an extension, it is possible to personalise voice guides, wake-up messages, voicemails, etc., displaying it on the operator terminals, facilitating their attention and the guest experience.
When the guest checks in (checkin), the assignments are made, maintaining them in the event of modification or change of room, and restoring to default values when the guest checks out (checkout).
Restrict or limit the scope of outgoing calls made from unoccupied rooms or for guest profiles deemed appropriate, based on age or credit.
At the time of a guest arrival (checkin), calls will be allowed or restricted as appropriate, and outgoing calls will be restricted when a guest departs (checkout).
It adapts to the APIs and/or interfaces available in the PMS system and its certification processes, facilitating the incorporation of new systems, without additional costs for those of massive distribution.
Through the control of internal calls made by the guests to the hotel’s internal services, it is possible to give:
This information and its analysis can be managed through the pmslink’s own tools, the integrated call accounting tools and the PMS systems that have these features.
By activating / deactivating a specific indicator on the telephone terminal, it will notify the guest of the existence of message/s for their attention (reception, hotel services, voicemail, etc.).
Effortlessly link up with your CRM and help desk, enabling access to a complete 360-degree overview of your customer’s history. Customise each interaction to meet their requirements confidently. Rely on a dependable voice solution that facilitates omnichannel communications through seamless integrations with the tools you’re already utilising.
Effortlessly configure routing rules and interactive voice response (IVR) systems to ensure callers are directed to the appropriate team seamlessly on their initial attempt.
Integrate Nuacom with your CRM or Helpdesk for centralised activity, automate call logging, and maintain a comprehensive 360-degree view of your guest at all times.
Monitor each conversation within the Nuacom dashboard, leverage data for well-informed decisions, and deliver exceptional five-star customer experiences.
50+ business-oriented features to empower your team.
Ensuring the secure storage of important data while complying with legal and regulatory requirements. While remaining Security Compliant.
Utilize insightful data gathered from your call center to make informed decisions. By leveraging complex statistics and real-time call monitoring, you can identify areas for improvement in team efficiency, recognize top performers, and optimize cost management.
Benefiting financial services companies by automating customer interactions, providing self-service options, improving call routing efficiency, and enhancing overall customer experience and satisfaction.
Integrate your NUACOM account with dozens of business apps and use your call data to grow your business.
We offer 100’s of integrations to streamline communication and collaboration within your organisation. These integrations enable users to synchronise their phone system with their CRM, help desk, or other business tools, making it easier to manage communications and customer interactions more efficiently. For a full list of integrations please contact our sales team for a free product demo.
4.8/5 stars
4.8/5 stars
4.8/5 stars
