NUACOM AI – Call Transcription | Emotion & Sentiment | Key Points | Call Summary | Action Items | Learn More
NUACOM AI – Call Transcription | Emotion & Sentiment | Key Points | Call Summary | Action Items | Learn More
Gain valuable insights into your communication patterns by viewing your top 20 most active callers. Compare call frequency for both incoming and outgoing calls over any given time frame.
Spot Key Engagements:
Easily identify the contacts that have interacted with your team most often, both on inbound and outbound calls.
Improve Resource Allocation:
Understand where your team focuses on communication to maximize resources and build customer relationships.
Find Interaction Drivers:
Break down top callers’ trends to better comprehend support needs, sales opportunities, or coverage of key customers.
Go beyond basic call counts and truly see your most important calling relationships. This report gives you a clear view of both incoming and outgoing calls, helping you understand precisely where your team’s communication time is really going.
This isn’t just a list. It’s a live look at who’s engaging with your business most often. It helps you spot key contacts and communication trends, so you can boost efficiency and keep customers happier.
Dive deeper into specific interactions with a single click. From the streamlined list, access the complete call log for each unique contact. This makes it incredibly easy to understand the history of repeat engagements, identify patterns and inform your next steps.
Save time and never miss important information with our Automated Call Recording. Whether it is an inbound or outbound call, your conversations will be saved.
IVR is a flexible call-routing system that enables businesses to automate inbound calls, directing customers to the appropriate departments efficiently.
Call groups allow incoming calls to be distributed to all members simultaneously, building collaboration and prompt customer assistance.
The Top Callers Report provides valuable insights into your communication patterns by highlighting your top 20 most active callers based on call frequency.
It allows you to see who interacts with your team most often, both through incoming and outgoing calls, helping you understand where communication efforts are concentrated.
Yes, you can easily filter the report to view either incoming calls or outgoing calls, giving you clear visibility into who’s calling your team and who your team is calling.
You can spot key engagements, identify potential churn risks, understand frequently engaging prospects, improve resource allocation, and find interaction drivers like support needs or sales opportunities.
You can compare call frequency over any given time frame based on your data retention plan. By default, NUACOM offers a 12-month standard retention plan included in all our subscription types. Paid add-ons are also available, offering from 3 up to 10 years of data retention, from as little as $1/user/month.
4.9/5 stars
4.8/5 stars
4.8/5 stars
