NEW FEATURE: NUACOM AI - Call Transcription | Emotion & Sentiment | Key Points | Call Summary | Talk Time Indicator. Learn more

NEW FEATURE: NUACOM AI - Call Transcription | Emotion & Sentiment | Key Points | Call Summary | Talk Time Indicator. Learn more

AI Call Summary:Instantly Grasp Key Points of Every Conversation

Summary

Need the conversation Highlights?

With AI Call Summary, you can quickly find the essence of every conversation, ensuring you never miss a critical point or opportunity to improve customer interactions.

Summary

Need the conversation Highlights?

key points full

Seamless Call Summaries for Enhanced Analysis

Utilise NUACOM’s AI to generate a precise call summary, making it easy to capture key points, understand conversation dynamics, and highlight important topics.

Accelerate Team Performance Reviews with Call Analysis

Use NUACOM’s AI-powered call summary to efficiently review your team’s calls, gaining quick insights into employee performance and identifying areas for improvement.

Harness the Power of a Call Summary

Transform Conversations into Insights

ai conversation

Capture Key Conversation Points

Nuacom's AI Call Summaries extract and highlight the essential points of every conversation, ensuring you never miss critical information or opportunities.

ai call analysis

Enhance Call Analysis Effortlessly

Utilise AI-generated call summaries to quickly grasp the dynamics of conversations, making it easy to capture key topics and understand customer interactions.

ai streamline reviews

Streamline Performance Reviews

Leverage AI-powered call summaries to efficiently assess team performance, offering valuable insights into employee effectiveness and areas for improvement.

ai conversation

Improve Customer Interactions

With instant call summaries, Nuacom's AI helps you identify opportunities to enhance customer interactions, leading to more effective communication and satisfaction.

Use Call Summary with these AI Features

call Transcription

Call Transcription

AI Call Transcription transforms spoken words into text with precision, helping you keep track of essential details and empowering your business to excel.

ai emotion insights

Emotion Insights

Harness AI to instantly gauge and interpret emotions and sentiments, transforming customer feedback into actionable insights.

Key Points

Key Point Recognition

Unlock the potential of every conversation with AI Key Points, which pinpoint and summarise essential discussions, allowing you to focus on what truly matters.

talk time indicator

Talk Time Indicator

With the AI Talk Time Indicator, gain insights into who dominates the conversation, ensuring balanced and effective communication on every call.

Discover the Power of NUACOM AI

Nuacom AI

9$ /License

Per month, applied on all Nuacom licenses

FAQs

NUACOM leverages generative AI to create detailed text outputs, such as call summaries, by analysing dialogues between participants. This cutting-edge technology provides significant value for Sales and Support Managers by enabling quicker call reviews, enhancing team coaching, and improving CSAT and conversion rates through superior agent performance.
Currently, NUACOM’s AI technology is optimised for calls conducted in English. Although customers from any region can purchase the AI services, we are actively working on incorporating additional languages. We prioritise adding new languages to NUACOM AI based on the demands of our customer base.
No, NUACOM ensures that your call data, including recordings and transcripts, remain confidential and secure. They are not shared with third parties outside of NUACOM, nor are they used to train any AI models, whether internal or external.
NUACOM AI is offered at the prices displayed on our pricing page, and the cost applies to all NUACOM licenses. The number of AI licenses provided matches the number of standard NUACOM licenses on your account. There are no extra charges based on the volume of calls transcribed or enriched with AI-generated content.

Content produced by NUACOM AI, including call summaries, key discussion points, and speaker participation ratios, can be found on the call transcript and recording page. These transcripts and recordings are accessible via NUACOM’s Call Information Center. By selecting a call or voicemail, Sales and Support Managers can quickly glean insights from the AI-generated information.

Yes, NUACOM adheres to the guidelines and regulations set forth by the European AI Act. Our commitment to compliance ensures that our AI technologies operate within the legal frameworks established by European authorities.

NUACOM’s AI tools enhance business operations by automating tasks such as call transcription and summarisation. This leads to more efficient communication, better customer interactions, and streamlined workflows, ultimately boosting productivity and customer satisfaction.

By providing real-time insights and detailed call analytics, NUACOM AI empowers businesses to make informed decisions. This technology helps identify customer emotions, streamline training, and improve overall call handling efficiency, leading to better performance outcomes.

NUACOM’s AI stands out due to its focus on privacy and data security, ensuring that your call data is never misused. Additionally, its tailored AI capabilities provide practical insights for specific business needs, such as improving sales conversions and customer support efficiency.

Yes, NUACOM’s AI solutions are designed to seamlessly integrate with your current business infrastructure. This ensures that you can leverage AI capabilities without disrupting your existing workflows, allowing for a smooth transition to enhanced, AI-driven operations.

AI-Powered Call Summaries are automated summaries generated by NUACOM’s AI technology to highlight key points and important topics discussed during a call. By analysing conversation dynamics, the AI captures essential information, allowing users to quickly grasp the essence of each conversation. This ensures that no critical points are missed, improving customer interactions and providing actionable insights for follow-up actions. The summaries help in reviewing calls efficiently, making it easier to identify areas for improvement and enhance overall communication strategies.

NUACOM’s AI Call Summaries provide valuable insights into team performance by analysing each team member’s call interactions. Managers can use these summaries to review calls efficiently, identify strengths and weaknesses, and pinpoint areas where employees may need further training or support. By understanding how employees communicate with clients, managers can offer targeted feedback and coaching to improve performance. This feature accelerates the review process and fosters a culture of continuous improvement and high-quality customer service.

To improve customer interactions using NUACOM’s AI Call Summaries, start by reviewing the automated summaries after each call to understand the key points and conversation dynamics. Use the insights gained to identify areas where you can enhance your communication skills, such as listening more actively or addressing customer concerns more effectively. By consistently analysing these summaries, you can tailor your approach to meet customer needs better, ensure more meaningful interactions, and build stronger relationships with clients. This proactive approach leads to increased customer satisfaction and loyalty.