AI Keyword Trackers:Never miss a crucial mention from any customer call
Stay informed on customer calls with Keyword Trackers. Automatically identify and get alerted to crucial keywords for better oversight.
Actionable Insights Across Departments
Turn customer conversations into strategic data points, equipping your teams with the signals they need to respond swiftly, stay informed, and succeed.
Monitor competitor mentions easily.
Track rival product names, brands, or campaigns to stay ahead.
Identify churn signals early.
Get instant alerts when customers mention words like “cancel” or “I’m not happy“.
Discover new feature ideas.
Automatically spot user requests, pain points, or suggestions discussed on calls.
Uphold Standards & Drive Performance
Automate Compliance Oversight:
Get alerts when required regulatory terms or disclosures aren’t covered. Empower your compliance team and improve agent performance through targeted training.
Drive Sales Playbook Consistency:
Automatically identify when key playbook information isn’t provided to prospects. Empower managers to proactively guide reps toward winning tactics, resulting in better performance.
Use Auto-tagging For Effective Call Categorization
Automatically categorize calls based on triggered keywords, reducing agent workload. Eliminate the risk of missing vital insights from incomplete manual tagging.
Tag calls for compliance reviews, sales funnel analysis, or product feedback. Spot recurring issues or opportunities, and focus on specific conversation types across your operations.
Harness the Power of a Keyword Trackers
Unlock Your Key Advantages
Accelerated Problem Detection
Identify issues as soon as they arise. Get notified on high-priority mentions to resolve issues faster.
Enhanced Market Understanding
Understand market shifts. Detect emerging trends and competitive mentions from customer conversations.
Compliance & Quality Oversight
Ensure standards compliance. Automatically detect missing disclosures to help compliance and quality control.
Product Feedback & Ideas
Discover new product ideas and feature requests. Automatically receive mentions and insights from customer calls to fuel innovation.
Use Keyword Trackers with these other AI Features
Call Transcription
AI Call Transcription transforms spoken words into text with precision, helping you keep track of essential details and empowering your business to excel.
Emotion Insights
Harness AI to instantly gauge and interpret emotions and sentiments, transforming customer feedback into actionable insights.
Key Point Recognition
Unlock the potential of every conversation with AI Key Points, which pinpoint and summarise essential discussions, allowing you to focus on what truly matters.
Talk Time Indicator
With the AI Talk Time Indicator, gain insights into who dominates the conversation, ensuring balanced and effective communication on every call.
Discover the Power of NUACOM AI
Nuacom AI
9$ /License
Per month, applied on all Nuacom licenses
- Call Summaries
- CRM Logging
- Key Topic Recognition
- Talk - to - Litsen Ratios
- Text Search
- Sentiment Analysis
- Trending Topics
FAQs
You can use specific operators for accuracy: quotes “” for exact matches (“weekly sync”), | for OR conditions (weekly|sync), + for AND conditions (weekly+sync), – for NOT conditions (-weekly sync), and +(-words) for AND NOT conditions (weekly+(-sync)).
You can use Filters to specify which participants’ calls should be searched for keywords, ensuring alerts are only triggered for conversations you care about.
When triggered, your tracker can either send you an email alert and/or automatically tag the relevant call, streamlining your post-call activities.
Emails include the tracker name, call summary, and transcription mentions of the keyword(s). There is a limit of 10 transcription lines per email.
Yes, AI Keyword Trackers allow you to set a condition to trigger an alert when a keyword is “not mentioned.” If this condition is used, the transcription won’t be included in the email alert.
Keyword Trackers are part of NUACOM AI add-on. To activate this add-on, go to NUACOM user portal, navigate to Settings >> Account Settings, and then locating the AI Call Analysis tab. Please refer to our Help Center article for a full step-by-step guide on NUACOM AI features, including Keyword Trackers.