Poly (formerly Polycom) phones have long been a staple in business communication, known for their robust features, excellent call quality, and reliability. Whether you’re running a small business or managing a large enterprise, Poly’s wide range of phone models can suit various communication needs. In this guide, we’ll compare the latest Poly phones, evaluating their key features, pros, and cons, to help you decide which model is the right fit for your business.
The Poly Edge E500 Series is designed for larger businesses that need advanced call-handling capabilities. It offers exceptional voice quality and a range of productivity-enhancing features, making it an excellent choice for companies with high call volumes.
Key Features:
HD voice: Crystal-clear call quality for improved communication.
Large color display: Easy-to-navigate interface with intuitive controls.
Wi-Fi connectivity: Wireless setup for flexible office environments.
Gigabit Ethernet ports: Ensures fast data transmission and network integration.
Customizable soft keys: Tailor the user experience to specific business needs.
Pros:
Excellent voice quality.
Easy-to-use interface.
Suitable for high call volumes.
Strong network integration.
Cons:
Higher price point.
Overkill for smaller teams.
The Poly Edge E400 Series is a step down from the E500 but still offers high performance for businesses that require solid communication infrastructure without the need for advanced features.
Key Features:
Color display: A vibrant screen for managing calls efficiently.
HD audio quality: Ensures clear communication during calls.
Multiple line support: Manage up to 12 lines simultaneously.
Wi-Fi and Ethernet: Flexible connectivity options.
Power over Ethernet (PoE): Reduces cable clutter by powering the device via the network.
Pros:
Affordable yet feature-rich.
Great for medium-sized teams.
PoE support simplifies setup.
Cons:
Lacks some advanced features of the E500 Series.
Smaller screen compared to higher-end models.
The Poly Edge E300 Series is ideal for smaller businesses or individual users who need reliable, high-quality phone service without a heavy investment in additional features.
Key Features:
Compact design: Ideal for desks with limited space.
HD audio: Delivers great sound quality despite the lower price point.
Basic display: Offers a simple interface for call management.
Two Ethernet ports: Simplifies network integration.
Call handling features: Includes call hold, transfer, and forward.
Pros:
Affordable.
Reliable call quality.
Compact and easy to use.
Cons:
Fewer advanced features.
Limited support for larger teams.
The Poly Edge E100/E200 Series phones are entry-level models designed for small businesses or home offices that need basic call management without the need for advanced functionalities.
Key Features:
Simple user interface: Designed for easy call management.
HD voice: Good audio quality despite being an entry-level model.
Backlit display: Clear display for low-light environments.
Call handling: Includes hold, transfer, and mute functions.
Two-line support: Basic call management for small teams.
Pros:
Affordable option.
Great for basic use.
Simple setup.
Cons:
Limited features.
Not ideal for businesses with high call volumes.
The Poly Edge B Series is designed for businesses needing a blend of functionality and affordability. These phones offer basic features, making them a good choice for budget-conscious businesses.
Key Features:
Monochrome display: Simple yet effective display for basic operations.
HD voice technology: Clear communication without added costs.
Two-line support: Manage multiple calls efficiently.
PoE support: Simplifies the installation process.
Compact design: Space-saving form factor for small workstations.
Pros:
Budget-friendly.
Reliable performance.
Simple to use.
Cons:
Lacks advanced features.
Basic design may not suit larger teams.
The Poly CCX 700 is a premium phone built for executives and managers. It offers advanced features and a large touchscreen interface, making it ideal for users who need more than just basic call handling.
Key Features:
7-inch touchscreen: Large, intuitive interface for easier navigation.
HD voice and noise cancellation: Ensures high call clarity even in noisy environments.
Built-in video camera: Supports video conferencing without the need for additional equipment.
Microsoft Teams integration: Streamlined communication for Teams users.
Wi-Fi and Bluetooth: Wireless connectivity for flexible use.
Pros:
High-end features.
Excellent call and video quality.
Ideal for executive use.
Cons:
Expensive.
May have too many features for some users.
The Poly CCX 600 is designed for professionals who need a reliable and efficient communication tool. It offers most of the advanced features of the CCX 700 but without the built-in video camera.
Key Features:
7-inch color touchscreen: User-friendly interface.
HD voice technology: High-quality sound for clear communication.
Bluetooth and Wi-Fi connectivity: Wireless options for added flexibility.
Multiple line support: Manage up to 12 calls simultaneously.
Microsoft Teams integration: Optimized for Microsoft Teams environments.
Pros:
Large display.
Suitable for professionals and managers.
Strong integration with Teams.
Cons:
No built-in camera.
High price.
The Poly CCX 500/505 is a mid-range model designed for office environments that require more than just basic calling features. It provides a balance between cost and functionality.
Key Features:
5-inch color display: Easy-to-read and navigate.
HD voice and noise reduction: Enhances call clarity.
Touchscreen interface: Simplifies call management.
Wi-Fi and Bluetooth: Provides wireless connectivity options.
Microsoft Teams integration: Optimized for Teams users.
Pros:
Good balance of features and cost.
Ideal for office use.
Teams integration.
Cons:
Smaller screen compared to higher-end models.
Fewer advanced features than the CCX 600 and 700.
The Poly CCX 400 is an entry-level phone in the CCX series, offering essential features at a more affordable price point, perfect for lower-level employees.
Key Features:
4.3-inch color touchscreen: Compact but functional.
HD voice quality: Ensures clear communication.
Touchscreen navigation: User-friendly interface.
Wi-Fi connectivity: Wireless connection for flexible setups.
Basic Teams integration: Works well in a Microsoft Teams environment.
Pros:
Affordable option in the CCX range.
Suitable for office use.
Compact design.
Cons:
Fewer features compared to higher models.
Small display may be limiting.
The Poly CCX 350 is a specialized model for call centers, featuring streamlined functions that improve call handling and workflow efficiency.
Key Features:
HD audio: Optimized for high-quality sound during calls.
Call center-focused features: Designed for agents with busy call queues.
Simple display: Focuses on core functionalities for speed and efficiency.
Ethernet connectivity: Stable connection for uninterrupted calls.
Noise cancellation: Ensures clear communication in noisy environments.
Pros:
Call center optimization.
Affordable price point.
Reliable audio quality.
Cons:
Lacks advanced features for office environments.
Simple design may not suit all users.
The Poly VVX 450 is a high-performance business phone with extensive features, making it ideal for power users who need advanced call handling.
Key Features:
4.3-inch color display: Intuitive interface.
12-line support: Ideal for high-volume call environments.
HD voice quality: Clear sound for seamless communication.
Gigabit Ethernet: Ensures fast, reliable network performance.
Customizable soft keys: Tailored call management.
Pros:
Feature-rich.
Excellent for high-volume users.
Customizable options.
Cons:
Higher price point.
May be more than needed for smaller teams.
The Poly VVX 350 is a mid-tier option that balances features and affordability, designed for small-to-medium-sized businesses.
Key Features:
3.5-inch color display: Clear and simple interface.
Six-line support: Efficient for moderate call volumes.
HD voice: High-quality sound for business calls.
Gigabit Ethernet: Fast and reliable connectivity.
PoE support: Simplifies the setup process.
Pros:
Great balance of cost and functionality.
Suitable for most office environments.
Reliable performance.
Cons:
Fewer lines than the VVX 450.
Smaller display.
The Poly VVX 250 is designed for small offices or teams that don’t require complex call management features but still need quality audio and essential business phone features.
Key Features:
2.8-inch color display: Compact and easy to use.
Four-line support: Handles multiple calls efficiently.
HD voice: Ensures high-quality sound during calls.
Two Ethernet ports: Simplifies network integration.
PoE support: Reduces cable clutter.
Pros:
Affordable.
Reliable call quality.
Great for small teams.
Cons:
Limited feature set.
Small display.
The Poly VVX 150 is a basic phone designed for small businesses or home offices. It offers essential features at an affordable price point, without the need for advanced functionalities.
Key Features:
2.5-inch display: Simple and functional.
Two-line support: Basic call management for small teams.
HD voice quality: Clear sound despite the lower price.
PoE support: Simplifies setup.
Compact design: Space-saving form factor.
Pros:
Very affordable.
Ideal for basic use.
Simple to install and operate.
Cons:
Limited features.
Not suitable for larger businesses or high call volumes.
HP acquired Polycom, and since then, the brand has undergone significant transformation, including a rebranding to Poly. This acquisition allowed HP to expand its communications portfolio, leveraging Polycom’s strong presence in the business communication hardware sector. The rebranding signifies a renewed focus on innovation in collaboration tools, making Poly a leader in audio and video conferencing solutions for businesses of all sizes.
Polycom’s legacy of delivering high-quality business phones remains intact under the Poly brand, with continued advancements in audio clarity, user-friendly interfaces, and integration with modern communication platforms such as Microsoft Teams and Zoom.
For businesses looking for robust communication solutions, Poly (formerly Polycom) offers a range of products that cater to diverse needs—from small office setups to enterprise-level deployments.
⭐⭐⭐⭐⭐
Jan 7, 2024
Very simple and easy
I wouldn’t be great with change when it comes to technology but to me this seems a very useful and easy to use system. All staff I have dealt with are helpful and very patient. I’m looking forward to seeing the results and benefits of the new system.
In conclusion, whether you’re running a small business or managing a large enterprise, Poly (formerly Poly) phones offer a variety of models to suit your needs. From entry-level devices like the VVX 150 to high-end executive models like the CCX 700, these phones provide the reliability and advanced features that modern businesses demand.
For more information on how NUACOM can transform your business communication, visit NUACOM today.
Polycom phones, now rebranded under the name Poly after HP’s acquisition of Polycom, are high-quality business communication devices known for their clear audio, user-friendly interfaces, and advanced features. These phones cater to businesses of all sizes, offering models that support everything from basic calling to complex video conferencing and integration with platforms like Microsoft Teams.
Both Yealink and Polycom (now Poly) offer excellent business communication devices, but the better option depends on your specific needs. Polycom phones are known for their superior audio quality, advanced enterprise features, and seamless integrations with platforms like Microsoft Teams. Yealink is often more affordable and offers a broader range of models for budget-conscious businesses. The choice between the two comes down to factors like budget, required features, and the platforms your business uses.
The best Poly phone depends on your business needs. For executives and managers, the Poly CCX 700 stands out for its advanced features, including a 7-inch touchscreen and built-in video camera. For high call volumes, the Polycom VVX 450 offers excellent multi-line support and powerful performance. Smaller businesses might find the Poly VVX 150 more suited to their needs with its simple yet reliable functionality.
In 2018, HP acquired Polycom and later rebranded the company as Poly. This move expanded HP’s portfolio in the communication technology sector, with Poly continuing to offer high-quality audio and video solutions for business communication. The rebranding emphasizes innovation in collaboration tools, including phones, headsets, and video conferencing equipment.
Yes, many Polycom (Poly) phones are optimized for Microsoft Teams. Models like the Poly CCX 500, CCX 600, and CCX 700 feature seamless integration with Teams, offering businesses an enhanced experience for communication and collaboration. This makes them ideal for enterprises using Microsoft’s ecosystem.
Yes, Polycom was bought by HP and changed the name to Poly.
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