Empower your agents to share their valuable perspective and insights with After Call Work. Unlock a richer understanding of every customer interaction and fuel smarter, data-driven decisions.
Ensure comprehensive record-keeping through required tags and notes after every customer interaction.
Combine agent perspectives with NUACOM AI Call Analysis for richer, more contextual understanding and analysis.
Enforce consistent categorization with mandatory tags to deliver clean, reliable, and meaningful data for all analysis and reporting.
Your agents have direct conversations with customers every day. They gain valuable insights that software alone can’t capture. After Call Work helps you gather this firsthand knowledge easily.
Making tags and notes mandatory takes the whole picture of all interactions, augmented with agents’ intuition for precise call categorization. This full context facilitates better team collaboration and fuels more comprehensive reporting.
Simplify the management of post-call tasks and make mandatory tags and notes a seamless part of your agents’ process. Define minimum selection and set minimum time to connect the next call to the agent, so key information is gathered consistently before agents move on to the next interaction.
Your agents are easily directed to provide relevant context immediately after each call. They are able to select relevant tags and add in-depth notes, gathering data in an easy way as part of their workflow.
Save time and never miss important information with our Automated Call Recording. Whether it is an inbound or outbound call, your conversations will be saved.
IVR is a flexible call-routing system that enables businesses to automate inbound calls, directing customers to the appropriate departments efficiently.
Call groups allow incoming calls to be distributed to all members simultaneously, building collaboration and prompt customer assistance.
NUACOM After Call Work (ACW) is a smart feature that allows supervisors to enforce data collection and record-keeping immediately following a customer call. Supervisors can set controls, including a protected timer that blocks new incoming calls, a minimum number of required categorization tags, and a minimum word count for notes. This structure ensures agents have a dedicated time to focus and provide standardized, comprehensive, and compliance-ready data for accurate reporting and performance analysis.
Quite the opposite. NUACOM After Call Work is designed to improve data quality without sacrificing focus. The feature timer sets aside a dedicated, uninterrupted period where the agents can input notes and tags without being immediately interrupted by a new incoming call. This protected time promotes better data quality and reduces errors, ensuring the agent insights are captured, while the system intelligently manages the incoming call queue.
NUACOM AI is excellent for full Call Analysis, but agents perception and expertise can provide the necessary layer of contextual validation. This combines the speed of AI with the agent’s firsthand understanding of the customer’s intent and resolution, resulting in comprehensive and reliable data for reporting.
Yes. The flexibility of the After Call Work feature allows administrators to customize required fields and the timer based on specific queues or phone number (e.g., Sales hotline vs. Support helpline). This ensures that the data collected is highly relevant to each department’s reporting needs.
4.8/5 stars
4.8/5 stars
4.9/5 stars
