improved call screening capabilities

Call-ID Number-Name

View the name of each caller, their number, organisation and more before the call connects.

Streamline Internal and External Communication

When enabled, the system retrieves the caller’s phone number and associated name from CRM systems. This information is then displayed on the user’s device, whether it’s a desk phone, mobile phone, or softphone application.

By displaying the caller’s phone number and name, Call-ID Number-name allows users to quickly identify who is calling before answering the call. This eliminates the need to answer unknown or unwanted calls, improves call screening capabilities, and enhances overall call management efficiency. Users can make informed decisions about whether to answer the call based on the caller’s identity, enabling them to prioritise important calls and filter out unwanted or irrelevant ones.

This feature is particularly beneficial for businesses that receive a high volume of calls or deal with multiple contacts. It eliminates the guesswork of identifying callers and provides instant caller identification for improved customer service and call handling. Users can personalise their communication approach, address callers by name, and provide a more personalised experience, enhancing customer satisfaction and building stronger relationships.

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FAQ

What is Call-ID Number-Name, and how does it work?

Call-ID Number-Name is a feature that retrieves a caller’s phone number and name from integrated CRM systems. This information is displayed on the user’s device—be it a desk phone, mobile phone, or softphone application—before answering the call. It provides instant caller identification, enabling users to make informed decisions about whether to answer or prioritize the call.

How does Call-ID Number-Name improve call management?

By displaying the caller’s name and number, this feature eliminates the guesswork of identifying who is calling. It enhances call screening, allowing users to avoid unwanted calls and focus on important ones. This is especially valuable for businesses with high call volumes or multiple contacts, as it streamlines call handling and improves response times.

What are the benefits of integrating Call-ID Number-Name with a CRM system?

Integration with a CRM system provides instant access to relevant caller details, such as their name and potentially their customer history. This allows users to personalize their interactions, address callers by name, and tailor their communication approach. It enhances customer satisfaction by delivering a more professional and personalized experience.

Can Call-ID Number-Name help improve customer service?

Absolutely. By identifying callers instantly, businesses can route calls to the appropriate person or department more efficiently. Additionally, the ability to greet callers by name creates a positive impression and builds stronger relationships, leading to improved customer satisfaction and trust.

Is Call-ID Number-Name suitable for businesses of all sizes?

Yes, this feature benefits businesses of all sizes, from small teams to large enterprises. For smaller businesses, it adds a professional touch and improves customer interactions. For larger organizations with high call volumes, it optimizes call management, improves productivity, and ensures efficient communication across departments.