Breakdown Advanced Call Data

Call Logs

Q: How can I search for specific calls using call logs?

You can filter call logs by date range, call type, duration, extension, phone number, queue, call tags, or notes , ensuring quick access to relevant conversations.

Filter call logs per extension, business number, team, type of call, contact number and more.

Streamline Call Management with Call Logs

Call logs store vital details like time, duration, and participants.

Instead of digging through endless records, you can filter calls by date, type, duration, queue, or call tags, ensuring key interactions are never lost. By tagging calls based on urgency, topic, or customer type, teams can improve follow-ups, enhance service, and boost efficiency.

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FAQ

What is a call log?

A call log is a detailed record of all incoming and outgoing calls, including time, duration, caller details, and call outcomes. It helps businesses track conversations and manage communication efficiently.

What are call tags, and how do they help?

Call tags allow businesses to categorize calls based on urgency, topic, or customer type. This makes it easier to filter, search, and retrieve important conversations without sifting through endless call records.

How can I search for specific calls using call logs?

You can filter call logs by date range, call type, duration, extension, phone number, queue, call tags, or notes, ensuring quick access to relevant conversations.

Why should businesses use call tags?

Call tags improve organization, making it easy to track follow-ups, categorize customer concerns, and analyze call trends. This helps businesses enhance response times and customer service.

How do call logs and call tags improve call center efficiency?

By tagging and filtering calls, managers can quickly review interactions, identify trends, and ensure agents follow up on important conversations—leading to better workflow and improved customer satisfaction.