For training, Compliance or quality assurance

Call Recording

Save time and never miss important information with our Automated Call Recording. Whether it is an inbound or outbound call, your conversations can be automatically saved.

Nuacom’s call recording feature allows users to capture and store audio recordings of their phone conversations. This feature is valuable for various purposes, including training, compliance, quality assurance, and documentation.

Safety:
Nuacom prioritizes the security and privacy of its users. Call recordings are typically stored securely on Nuacom’s cloud servers, and access to these recordings is often restricted to authorized personnel. It’s essential to review Nuacom’s specific security protocols and compliance measures to ensure that the handling of call recordings aligns with your organisation’s privacy and security standards. All data stored follows local laws including GDPR.

Ease of Use:
Nuacom aims to provide user-friendly solutions, and the call recording feature is designed to be easily accessible and manageable. Users often have the option to enable or disable call recording as needed, and accessing recorded calls may be integrated into the platform’s interface.

Storage Duration:
The duration for which call recordings are stored can vary and is often configurable based on user preferences or organisational policies. Users may have the flexibility to set retention periods for recordings, ensuring compliance with legal requirements and optimising storage resources. We do offer storage for up to 7 years.

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FAQ

What is a call recording system?

A call recording system is a software feature or service that captures and stores the audio of phone conversations for later retrieval and review. In business settings, these systems are often used for training, quality assurance, customer support, and compliance purposes. Call recordings allow organizations to reference past conversations for accuracy, analyze customer interactions, and improve communication practices.

With the Nuacom call recording feature, each call is automatically stored in a secure digital format, allowing easy access and playback. Recordings can be archived, organized, and reviewed by authorized personnel, providing a valuable resource for improving service and ensuring accountability.

How does a call recording system work?

A call recording system operates by capturing the audio stream of phone calls as they occur, either from one or both sides of the conversation, depending on settings. The recorded audio is then saved to a secure server or cloud storage, where it is indexed and made available for later access. Systems like Nuacom’s enable seamless automatic recording, allowing users to set up call recording across all incoming and outgoing calls without manual intervention.

For playback, recorded calls can be retrieved through a centralized dashboard, where they’re stored as individual files with date, time, and participant information. Nuacom’s system offers high audio quality and file organization, so recordings are easy to locate and review for purposes such as customer feedback analysis, dispute resolution, or staff training.

What are the benefits of a call recording system?

A call recording system brings several advantages to businesses, particularly in customer service and sales. First, it provides a reliable record of all interactions, making it easy to verify details, resolve disputes, and ensure accuracy in commitments. This is particularly valuable for businesses in regulated industries where compliance with call handling standards is essential.

Additionally, call recordings are instrumental in employee training and quality assurance, as managers can review interactions, identify improvement areas, and share exemplary calls with new team members. For businesses that rely on consistent customer service, call recording helps maintain quality standards and fosters a culture of continuous improvement.

How do I record a call automatically with Nuacom?

With Nuacom’s system, enabling automatic call recording is a straightforward process. Once activated in the settings, all incoming and outgoing calls can be recorded automatically without any manual input from the user. Simply configure the call recording feature in the Nuacom dashboard, selecting the types of calls to record, and the system will handle the rest.

The auto-record feature ensures that no calls are missed, capturing every conversation for later review. Users can further customize settings, like designating certain users or departments to record, allowing flexibility to match the needs of different teams. This feature is valuable for high-call environments, where agents need to focus on calls rather than activating recording manually.

How can I listen to old call recordings on Nuacom?

Accessing previous call recordings in Nuacom’s system is efficient, with all files organized and stored in the call history section of the dashboard. Users can locate recordings by date, time, or caller information, making it easy to retrieve specific conversations. To listen to a recording, simply select the file from the list and play it directly from the interface, or download it if needed. If you are using a CRM like HubSpot for example, call recording can be placed in the CRM itself for easy playback.

The system also supports advanced search filters, allowing users to sort recordings by call duration, user, or even call direction (incoming or outgoing). This organized approach to call recording storage provides flexibility and makes it easy to locate valuable conversations, whether for training, quality assurance, or record-keeping purposes.

How long does Nuacom store my call recordings for?

Nuacom’s call recording system securely stores recordings for up to seven years, depending on the selected plan and user settings. This extended storage option provides businesses with a reliable archive of communications, which can be essential for regulatory compliance and long-term quality assurance.

The seven-year storage limit gives businesses peace of mind, knowing that their call history is readily available for review, training, or compliance purposes. Additionally, Nuacom’s robust storage infrastructure ensures that recordings are secure and accessible whenever needed, offering a significant advantage for businesses with long-term data retention requirements.

Is call recording legal?

Call recording is legal in many regions but is subject to specific regulations. In most cases, businesses must inform participants that the call is being recorded, typically through an automated disclaimer at the start of the call. Compliance requirements vary by country and state, so organizations should understand local laws regarding recording consent and disclosure before enabling call recording.

Nuacom’s call recording feature supports compliance by providing tools to notify callers that calls are recorded. This can include automated disclaimers or notification prompts, which are important for adhering to legal requirements. Users should consult legal advice to ensure that their call recording practices meet local guidelines.

Are call recordings secure on the Nuacom platform?

Yes, Nuacom employs stringent security measures to protect all recorded calls. Recordings are stored on secure servers with encryption, and only authorized personnel can access them. Access controls and permissions are customizable, allowing businesses to designate who can view, download, or share recordings.

By ensuring that call data is encrypted and securely stored, Nuacom protects sensitive customer and business information. This security framework is ideal for organizations handling confidential information, such as financial or healthcare data, as it prevents unauthorized access and meets data protection standards.

How can call recordings enhance customer service?

Call recordings are valuable for customer service by allowing managers to monitor and review customer interactions, identify trends, and address recurring issues. Listening to recordings helps teams identify best practices and improve call-handling skills, fostering higher service quality across the organization.

Recordings also provide a reliable reference for resolving disputes or addressing customer complaints. By reviewing the exact details of a call, customer service teams can accurately respond to inquiries and provide consistent, high-quality support. In the long term, call recordings contribute to a more responsive and customer-focused organization.