Call waiting is a feature that alerts you of an incoming call while you’re already engaged on another line. It notifies users through a discreet tone, allowing them to decide whether to switch to the new call, place the current caller on hold, or ignore the notification altogether. This enables users to handle multiple conversations without dropping calls, making it ideal for busy professionals.

For sales and support teams, call waiting is crucial for managing high call volumes. Sales representatives can prioritize new leads immediately without cutting off an ongoing conversation, ensuring no missed opportunities. It also allows customer service agents to address multiple clients efficiently, toggling between calls as needed to avoid long wait times and maintain responsiveness.

Yes, call waiting lets you toggle seamlessly between the original and incoming calls. When alerted to a new call, you can choose to place your current conversation on hold to attend to the new caller. This flexibility is invaluable for those handling client queries, as it ensures both callers receive timely attention.

Typically, the first caller will hear a hold tone, indicating they are on hold while you attend to the other call. Many systems also allow you to add personalized messages, reassuring the first caller that you’ll be back shortly, which is useful for maintaining a positive client experience.

Call waiting is commonly supported across most communication devices, including desk phones, VoIP systems, and smartphones.