Assigning extension numbers to users simplifies internal communication and speeds up dialing, allowing teams to connect instantly without searching for contact details. With direct extensions, agents can handle calls more efficiently, reducing wait times and improving customer experience. Whether routing calls to the right department or ensuring seamless internal collaboration, extension numbers streamline communication in any call-driven business.
With Nuacom’s Extension Usage Report, managers gain valuable insights into agent performance and call activity.
The report provides a detailed breakdown of outbound, inbound, missed, and voicemail calls, allowing businesses to monitor call volume, identify trends, and optimize staffing levels. By tracking key metrics such as unanswered calls and total call duration, companies can improve response rates and ensure no customer inquiry goes unnoticed.
