let callers know important information

Call Announcement

Allow callers to listen to an call announcement, on-hold music, or a greeting message while their call simultaneously rings for an agent to answer.

Announce Important Information

One of the most popular features of NUACOM is the IVR (Interactive Voice Response), an automated pre-recorded voice menu (Call Flow). IVR interacts with callers, gathers information, and routes calls to the appropriate destination. It is an efficient way of handling high call volumes and providing round-the-clock customer service.

The pre-recorded messages in the IVR, which we also call “system announcements”, can be one of the following types:

Greetings

The announcement that is played first. "Thank you for calling...
Options

This message announces the menu options. "Please press 1 for sales...
Out of Hours

The message that is played after hours. "Sorry, we are closed; our opening hours are...
Out of Hours

Optional message played before the phone rings on the handsets. "This call may be recorded...

By leveraging Ring on Announcement, businesses can effectively manage incoming calls and enhance their brand image. It eliminates the monotony of traditional ringing and provides a valuable opportunity to communicate relevant information to callers, improving customer satisfaction and reducing frustration.

This feature is especially beneficial for businesses with high call volumes or complex call routing needs. It streamlines the call handling process and ensures that callers receive the necessary information upfront, reducing the need for repetitive explanations and improving overall call efficiency.

With Nuacom’s Ring on Announcement feature, businesses can create a professional and personalized caller experience that leaves a lasting impression. By leveraging the power of customized announcements, businesses can effectively manage incoming calls, enhance customer satisfaction, and reinforce their brand identity.

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FAQ

What is a Call Announcement?

A call announcement is a feature that plays a pre-recorded message, greeting, or on-hold music to callers while their call is being routed to an available agent. This allows businesses to engage callers right away, providing essential information, updates, or a professional greeting before the agent answers. The announcement helps set expectations for the call and can include details about the company, promotional messages, or estimated wait times.

How does the Call Announcement feature benefit customer experience?

Call announcements improve customer experience by immediately acknowledging the caller, reducing perceived wait time and providing useful information. Instead of leaving callers in silence, the feature engages them with messages or music, helping to keep them informed and more comfortable during the wait. Studies show that callers who hear on-hold announcements or music tend to feel more engaged and are less likely to hang up.

Can we customize the announcement message?

Yes, most systems with call announcement features allow businesses to customize their messages to reflect brand voice, provide current information, or play specific hold music. For example, you can create seasonal greetings, announce current promotions, or share estimated hold times. Customizing announcements makes the experience more personal and helps deliver relevant information before an agent takes the call.

What types of announcements can be used?

Call announcements can include a variety of audio content such as welcome greetings, on-hold music, promotional messages, and informative updates. Businesses often use greetings to establish professionalism right at the start of the call, while on-hold music or promotions keep callers engaged. Some systems also allow announcements to be segmented for different departments or call types, which can make the experience feel more relevant to each caller’s needs.

How can I set up call announcements on my phone system?

Setting up call announcements typically involves uploading a pre-recorded message or selecting from default options within the phone system’s settings. With a VoIP provider like Nuacom, you can access the call announcement feature from the dashboard, customize announcements for different call flows, and manage the timing of messages. This flexible setup helps ensure that callers receive the right message based on their specific journey through the call system.