Transfer all internal or external calls seamlessly to a specific agent or an entire department via warm or blind transfers.
With Nuacom’s Smart Call Transfer feature, managing inbound calls is easier than ever. Whether you need to transfer a call internally to a specific team member or to an entire department, SmartCall Transfer ensures smooth call handling.
With options for both warm and blind transfers, you can decide whether to introduce the caller first or pass them along immediately. This feature empowers your team to handle customer calls more efficiently, improving response times and overall service.
Call transcription is a helpful communication tool that allows businesses to capture, store, and review conversations by automatically converting spoken dialogue into accurate, searchable text files.
IVR is a flexible call-routing system that enables businesses to automate inbound calls, directing customers to the appropriate departments using voice prompts and touch-tone inputs.
Voicemail-to-email is a versatile communication tool that allows businesses to receive, store, and manage voicemail messages by automatically sending them to email inboxes as audio files.
The call transfer feature allows users to seamlessly move a live call from one person or department to another. It helps improve customer service by connecting callers to the right person efficiently.
There are two types: Warm Transfer, where you introduce the call to the recipient before completing the transfer, and Blind Transfer, where the call is passed directly without prior communication.
Call transfers improve communication flow, reduce wait times, and ensure customers are quickly routed to the most appropriate person, leading to better customer satisfaction.
Yes, the call transfer feature typically supports both internal and external transfers, allowing users to move calls to colleagues or external contacts.
4.8/5 stars
4.8/5 stars
4.9/5 stars
