Set different routes for your incoming calls based on the time of the day.
Call transcription is a helpful communication tool that allows businesses to capture, store, and review conversations by automatically converting spoken dialogue into accurate, searchable text files.
IVR is a flexible call-routing system that enables businesses to automate inbound calls, directing customers to the appropriate departments using voice prompts and touch-tone inputs.
Voicemail-to-email is a versatile communication tool that allows businesses to receive, store, and manage voicemail messages by automatically sending them to email inboxes as audio files.
Time-based call routing is a feature that directs incoming calls to specific destinations based on predefined time periods. For example, during business hours, calls can go to a receptionist or call center, while after hours, they can be routed to voicemail or an on-call employee.
This feature ensures that calls are handled appropriately at all times, reducing missed opportunities and maintaining customer satisfaction. It enables businesses to provide seamless service by routing calls to the right place based on operational schedules.
Yes, time-based call routing allows businesses to set up custom rules for specific dates, such as holidays or special occasions. This ensures callers receive the appropriate response, even when the business operates on a modified schedule.
By aligning call routing with operational hours, businesses can optimize resource allocation, ensure efficient handling of calls, and meet customer expectations. It also reduces staff workload during non-peak hours by automating after-hours call management.
Absolutely! Businesses can configure time-based call routing to direct calls to various destinations, such as specific teams during the day and a voicemail or external number after hours, offering flexibility and adaptability to different scenarios.
4.8/5 stars
4.8/5 stars
4.9/5 stars
