GoHighLevel has changed the way marketing agencies and businesses are able to handle their leads and customer contact. Its one-stop-shop platform is ridiculously robust, and the built-in feature for GoHighLevel Phone Calls, LeadConnector Phone (LC Phone), provides an easy fix to voice communication needs. But this initial simplicity can quickly be overshadowed by one simple question: how much is this actually going to cost you?
As your call volume grows, you need more than a basic dialer. You need a dedicated business phone system solution integrated with GoHighLevel that provides enterprise features and advanced reporting without the anxiety of a ticking meter. Per-minute fees and the limitations of an in-built dialer can quickly hinder your growth and inflate your price.
In this lesson, we’ll examine in detail the true cost, hidden expenses, and the limitations of GoHighLevel’s native calling. To give you a clear point of comparison, we’ll put GHL’s LeadConnector Phone solution side-by-side with NUACOM business phone system to provide you with a guide on what’s included, what’s not and for how much. In addition to that, we are also adding an interactive calculator so you can accurately estimate your costs with GoHighLevel based on your calling usage, and determine the true value of each solution.
GoHighLevel Phone Calls Cost: LC Phone Pricing Explained
On the surface, GoHighLevel’s cost structure for its LC Phone system looks totally clear and straightforward. As stated by Go Highlevel in its own official report, LC Phone pricing is the same as Twilio pay-as-you-go pricing. It suggests that you pay only for what you use, which could be appealing to users of low call volumes.
On the surface, GoHighLevel’s cost structure for its LC Phone system looks totally clear and straightforward. As stated by Go Highlevel in its own official report, LC Phone pricing is the same as Twilio pay-as-you-go pricing. It suggests that you pay only for what you use, which could be appealing to users of low call volumes.
Phone Number Costs: A Monthly Recurring Charge
On top of the per-minute usage charges, there is a monthly recurring fee for each phone number you enable with LC Phone. For both US and Canadian businesses, the costs are as follows per number type:
Local Numbers: $1.15 per month
Toll-Free Numbers: $2.15 per month
While these individual costs may seem minor, they multiply with scale. An agency managing multiple clients, a business needing distinct tracking numbers for different marketing campaigns, or a business establishing a local presence in multiple cities will find these monthly fees mounting. This introduces another variable cost to manage, and for numbers in any other country, the price is yet again based on Twilio’s variable rate.
The Standard Go Highlevel Per-Minute Call Rates
On the basis of Twilio’s underlying US and Canada rates, here are the base rates of calling and receiving calls with LC Phone:
Making Outbound Calls: $0.0202/minute (Client Minutes inclusive)
Receiving Inbound Calls: $0.01165/minute if answered on Web/Mobile app/deskphone, or $0.02/minute if you answer on US phone number (like setting up a call divert to your mobile).
These rates seem low, but remember they are calculated for every minute of usage across all users in your account. For a team that spends a significant amount of time on the phone, these minutes add up quickly, leading to a bill that grows directly with your business activity.
Go High Level Phone Calls Cost: Additional Costs That Aren't Obvious
This is where the predictable, flat-fee model of a dedicated business phone system begins to diverge sharply from Go Highlevel’s metered approach. Beyond the per-minute rates, several other features, many of which are standard and free in other systems, are individually priced add-ons in LC Phone.
Automatic Call Recording: Want to review sales calls or monitor customer service quality? This essential feature costs an additional $0.0025 per minute.
Recording Storage: Storing your call recordings for later access also comes with its own metered cost. LC Phone charges $0.0005 per minute, per month for storage. While this seems like a tiny fraction, it’s a recurring charge for every minute of every call you decide to save.
Call Transcription: To analyze call content, search for keywords, or use AI features, you first need a transcription. GHL charges $0.024 per minute for this service. This is a separate charge on top of the call and recording fees.
The prices above were taken from GoHighLevel Official Support Center website, LC Phone Pricing & Billing Guide
When you combine these charges, the cost of a single phone call becomes much more complex and expensive than the initial per-minute rate suggests. A recorded and transcribed 10-minute outbound call isn’t just $0.14; it’s a multi-layered expense that can be difficult to forecast and control.
NUACOM’s GoHighLevel Phone System Integration: The VoIP Provider with All-Inclusive Calling
Instead of juggling LC Phone’s complex per-minute fees, you can upgrade your entire communication stack with NUACOM’s GoHighLevel VoIP integration. Our Enterprise Plan is designed to transform your Go HighLevel experience by unlocking a suite of advanced calling capabilities that GoHighLevel phone system can’t match. It also includes some free Business Text Messages (SMS) in US/CA for your one-to-one conversations and bulk campaigns: a significant saving over metered rates.
All of these professional-grade features are available for one predictable, flat fee of $34.99 per user/month. This all-inclusive subscription eliminates the anxiety of the ticking meter by including:
Unlimited National and International Calls: Make and receive unlimited calls to the US, Canada, UK, and 20+ other countries, without worrying about per-minute charges. (get in touch for the full list of countries)
All Essential Features Included: The plan comes standard with all the professional features that are either missing or cost extra in GHL’s native system. This includes:
Automatic Call Recording & Free Storage: Record and store your calls at no extra charge.
On-demand Softphone Announcement: Whether it’s for compliance or as part of your sales playbook, you can play back pre-recorded messages during your calls, saving you energy and standardising your business process.
Advanced Call Routing: Set up multi-level IVRs (Voice Menus) and intelligent Call Queues with custom ring strategies.
Dynamic Caller ID: Use Dynamic Caller ID to improve connection rates when calling different regions.
Live Coaching & Monitoring: Access a live call wallboard and use whisper/barge features to coach your team in real-time.
In-Depth Reporting: Get detailed analytics on peak call times, service levels (SLAs), and missed call follow-ups.
Together, these capabilities transform GHL’s basic phone number dialer into a proper “Go High Level Phone System” you’ve been looking for. To unlock the full value from these conversations, you can take it a step further with powerful AI analysis that becomes an automatic note taker for GoHighLevel on every single call.
The NUACOM AI Add-On: AI Call Analysis and Note Taker for Go High Level Phone System Integration
For teams looking to leverage artificial intelligence to analyze calls, NUACOM offers a straightforward AI Add-on for $9 per user/month.
This single, flat-fee add-on replaces GHL’s expensive per-minute transcription costs and adds a suite of powerful analysis tools, including:
Generates a high-level overview of each conversation’s purpose and outcome.
Call Transcription
Get accurate, searchable text versions of every call at no extra per-minute cost.
Action Items
Automatically identifies and lists key follow-up tasks and next steps discussed, ensuring nothing falls through the cracks.
Key Points & Topics
Extracts the most important discussion points and overarching themes from the call.
Auto-tagging
Automatically categorize calls based on triggered keywords, reducing agent workload.
Last, but not least, Keyword Tracker
Monitor specific phrases, compliance adherence, or competitor mentions on calls.
By bundling these powerful features, you get deeper insights from every conversation without the risk of an unexpectedly high bill. The more you use it, the more value you get, which is the exact opposite of a pay-per-minute model. The result is total cost predictability, allowing you to budget effectively and scale your operations without fear of escalating voice communication costs.
Value-based Comparison table
A simple price tag doesn’t tell the whole story. A phone system’s true worth is measured by the features that empower your business to operate more efficiently and professionally. Use the value-based comparison table below to see a direct, feature-by-feature breakdown of what you get with GoHighLevel’s native calling versus the all-inclusive NUACOM integration.
| NUACOM | GoHighLevel | |
|---|---|---|
| Call Origin & Route | ✓ Menu Option & Dialed Number | ✓ Only Dialed Number |
| In-Call Contact Details | ✓ In GoHighLevel & in other apps | ✓ Only in GoHighLevel |
| AI Voice Agent | Currently in Alpha stage | ✓ Add-on |
| Free Business SMS | ✓ 1,000 per month* | ✗ |
| Callback Widget (web visitor-to-sales call) | ✓ | ✗ |
| In-Call Softphone Announcement | ✓ | ✗ |
| Dynamic Caller ID | ✓ | ✗ |
| Live Call Wallboard & Call Coaching | ✓ | ✗ |
| Peak time, SLA, Queue Reports | ✓ | ✗ |
| Missed Call Follow-Up Report | ✓ | ✗ |
| Call Queues, Ring Strategies, Timeout Actions | ✓ | ✗ |
| AI Call Analysis | ✓ Transcription, Summary, Action Items and 8 more. | ✓ (only Transcription) |
Cost-based Comparison Calculator
The biggest challenge with a metered system is forecasting your monthly bill. We’ve built this simple calculator to take the guesswork out of the equation and show you the financial impact of each model. Input your team’s typical monthly usage below to get a personalized cost projection and see the potential savings for yourself.
Calculate your costs below:
Configure Your Usage
Enter your current calling patterns to calculate costs
Average outbound calling time per user daily
Average inbound calling time per user daily
Business days per month for your team
Cost Comparison
Disclaimer: This calculator’s costs for are based on GoHighLevel’s LC phone rates, for US/CA, as of August 15, 2025, and are subject to change. The outbound and inbound call rate includes Client Minutes, Call Recording, Call Recording Storage, Transcription, and Conference rates when applicable. These rates exclude Alaska and the Yukon Territory. For more information, please visit GoHighLevel LC Phone Pricing & Billing Guide
GHL LeadConnector Frequently Asked Questions (FAQ)
Yes, this is one of the most powerful features of the integration. NUACOM can map its call dispositions (e.g., “Answered,” “Sales Inquiry,” “Support Needed”) to GHL contact tags. You can then easily create workflow triggers in GHL based on these tags, enabling a wide range of automated Workflow actions like sending a follow-up email or scheduling automatic callbacks.
Absolutely. NUACOM is designed for agencies that manage multiple clients. Each GHL sub-account connects to its own dedicated NUACOM instance. This ensures that all call data, logs, and phone number configuration options are kept completely separate and private for each of your clients.
NUACOM doesn’t replace Lead Connector; it supercharges it. NUACOM acts as the professional telephony provider that handles all advanced call functionality. The integration then seamlessly pushes all call activities and logs back into your GoHighLevel account, giving you the best of both worlds: a powerful phone system and a unified CRM.
The NUACOM integration provides a full-featured softphone with a familiar dialer keypad, complete call history, and robust handling for every inbound and outbound call. You get a professional-grade calling experience with far more features than the standard dialer, all within your existing workspace.
The primary difference is predictability. The GHL default system uses a pay-as-you-go billing model, where every call, recording, and feature is a separate, metered charge. NUACOM offers a predictable, flat-fee subscription, giving you a clear overview of your exact costs each month without worrying about usage.
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August 21st, 2025
“The easiest, quickest, painless onboarding ever!”
“The Go High Level CRM integration takes 60 seconds with their native integration and works instantly. Even my physical handsets are being set up for my office, which takes a little longer with more details needed, but again was made very easy by Vaibhav who was very patient and helpful 10/10.”
