Odoo’s strength lies in its ability to centralize every business process into a single source of truth. From CRM and Sales to Inventory and Accounting, Odoo connects the dots. However, for many organizations, the “voice” component remains a disconnected island.

While Odoo offers a VoIP module, it lacks advanced calling functions and, especially, AI call analysis. This forces staff to spend hours manually typing notes into chatter feeds or, worse, leaving deal records empty. By integrating NUACOM with Odoo, you bridge this gap, transforming every phone call into a structured data event that flows directly into your contact records.

Centralizing Intelligence: Odoo AI Call Analysis with NUACOM

In the Odoo ecosystem, customer data is the lifeblood of your operations. While Odoo excels at connecting your back-office and CRM, its native VoIP module creates a “voice silo”: a gap where valuable insights from your customer calls remain hidden and undocumented.

NUACOM AI is the AI Call Analysis Add-on that bridges this gap by transforming every conversation into a structured data event. Instead of manual notes, your contact activity timeline in Odoo becomes a high-impact intelligence feed that automatically surfaces hidden customer insights from your phone calls. By capturing the nuances of every conversation, from specific pain points to purchase intent, NUACOM AI ensures that the “voice of the customer” is documented and searchable, allowing you to refine your strategy based on what your clients are actually saying.

Here is a list of AI features offered within NUACOM AI, compared to Odoo VoIP Module:

From Voice to Value: Breaking Down AI Call Analysis Features for Odoo Users

While the table provides a quick comparison, the true value of NUACOM lies in how these individual AI features surface critical customer insights directly within your Odoo activity timeline.

1. AI Summary

NUACOM’s AI generates a professional, concise overview of every conversation. Instead of team members having to manually type “The reason for this call was…”, the AI distills complex, hour-long discussions into a single, digestible paragraph.

• Odoo Use Case: Instead of hunting through hours of audio, a project manager can simply scan the activity timeline to pinpoint specific client requirements via the AI summary. If a deeper level of detail is needed, they can access the full transcript from NUACOM User Portal, or play back the specific segment of the recording directly within the Odoo record.

2. Action Items

This feature identifies specific commitments made during a call, such as promises to send a quote, additional material or schedule a follow-up, and highlights them as actionable tasks.

• Odoo Use Case: If a sales rep promises to “send the updated proposal by 5 PM,” the AI flags this commitment. This prevents “memory leaks,” ensuring that the rep updates their Odoo “Next Activities” and never misses a deadline.

3. Key Points & Topics

While the Summary provides the “story” of the call, Key Points and Topics extract the “facts”. NUACOM’s AI identifies the most critical themes and specific data points discussed, and presents them in the contact activity log.

• Odoo Use Case: A technician or field service agent can open a contact record in Odoo and skip the prose entirely. By looking at the Key Points or Topics of the calls, they can immediately pinpoint calls which the specific technical requirements or parts were mentioned (e.g., “Industrial sensors”, “Installation scheduled for Building B”).

4. Searchable Call Transcription

NUACOM converts every spoken word into a high-fidelity transcript, which is securely hosted and indexed within the NUACOM User Portal. This turns your entire call logs into a searchable database. Instead of listening to hours of audio to find a specific detail, you can search for any word or phrase across your entire organization’s call history to find the exact moment it was mentioned.

• Odoo Use Case: If your logistics team needs to find every customer who mentioned “shipping delays” or “damaged goods” across thousands of calls, a simple keyword search in NUACOM will instantly surface the relevant records.

5. Intelligent Sentiment Analysis

NUACOM’s AI evaluates the emotional tone of every conversation, automatically categorizing calls as Positive, Negative, or Neutral. This sentiment is logged alongside the call summary in the Odoo activity timeline, giving you an immediate “vibe check” on the state of a relationship without needing to read a single word of text.

• Odoo Use Case: Before reaching out to a client, an Account Manager can scan the Odoo Contact Module to check the sentiment of recent interactions. If the last three calls are flagged as “Negative,” the manager can proactively prepare a resolution strategy to address the client’s frustrations before the next meeting, preventing churn before it starts.

6. AI Auto-Tagging

NUACOM uses keyword-based intelligence to automatically categorize calls based on the specific topics discussed, such as “Pricing,” “Technical Support,” or “Competitor Mention.” These tags are synced to the Odoo activity log, allowing for high-level trend analysis across your entire database.

• For Sales Managers: Use the “Pricing sensitive” or “Discount” tags to identify which leads are stalling due to budget concerns. This allows you to jump into the NUACOM Portal to review those specific conversations and coach your reps on value-based selling.
• For Product Managers: Track the frequency of “Feature Request” or specific product name tags. If you notice a spike in a particular tag within Odoo, you can investigate the full transcription in NUACOM to gather detailed feedback for the next development sprint.
• For Customer Success Managers: Monitor tags like “Refund” or “Cancellation” on your existing contact records. By seeing these tags appear in Odoo, you can instantly identify at-risk accounts and review the full call details in the NUACOM Portal to prepare a retention plan.
• For Marketing Managers: Track “Competitor Mention” tags across all sales leads. This helps you gauge market shifts in real-time, allowing you to update your sales enablement materials or adjust your Odoo email campaigns to better address competitive threats.

Beyond AI Call Analysis: What else NUACOM integration offers to Odoo users

While AI insights provide the data, NUACOM’s robust communication features provide the infrastructure. Here is how NUACOM completes the Odoo ecosystem:

Unlimited Calls to 20+ Destinations

Eliminate the budget uncertainty of traditional telephony. While many providers charge variable per-minute rates that fluctuate with your activity level, NUACOM offers a transparent, flat-fee-per-user model. For Odoo users, this transforms a variable operational cost into a fixed, predictable line item. You can aggressively scale your outbound sales or international support outreach without the fear of a skyrocketing phone bill at the end of the month. For more information, access the full list of free countries.

Advanced call routing with IVR and AI Welcome Messages

Create a professional first impression with intelligent call routing and polished, AI-generated greetings. NUACOM automatically directs callers to the right regional department based on their location (phone prefix) and the time of day. Odoo users benefit by ensuring customers are instantly directed to the right team, whether it’s a prospecting customer from New York or California, without manual intervention.

Call Queuing and Ring Strategies

Never let a customer hear a busy tone again. NUACOM allows you to set up professional call queues with custom hold music and “position in queue” updates. By using smart ring strategies (like “round-robin”, “ring all”, or “linear”), you ensure that Odoo leads are distributed fairly and efficiently across your team when ringing your business, reducing wait times and improving their call experience.

Missed Call Textback

Don’t lose a lead just because your team couldn’t pick up the phone. If a call goes unanswered, NUACOM can automatically send an SMS to the caller, acknowledging the call and even offering an online self-service option. This can be a game-changer for Odoo users, as it keeps the conversation alive and prevents potential clients from moving on to a competitor. Sometimes, customers just want to ask simple questions, consult stock levels, or track their orders.

Real-Time Analytics and Advanced Call Reports

Knowledge is power. NUACOM provides live dashboards and deep-dive reporting on call volumes, answer rates, and agent performance. Odoo managers can use these analytics to identify peak calling times and staffing gaps, ensuring the business operates with the same data-driven precision as the rest of their ERP.

SMS Campaigns

Broaden your reach beyond voice. NUACOM’s SMS campaign tool allows you to send bulk messages for promotions, appointment reminders, or company updates. By coordinating these with your Odoo contact lists, you can create a multi-channel engagement strategy that significantly boosts your conversion rates.

Secured Call Recording

Protect your business with automatic, high-quality call recording that is encrypted and stored securely in the cloud. For SMEs in regulated industries, NUACOM offers flexible retention policies with up to 10 years of storage, ensuring you meet legal requirements for data history without cluttering your local servers. For Odoo users, this means you always have an “audio receipt” to resolve disputes or verify verbal agreements, accessible via a secure link directly from the contact record.

AI Receptionist (Coming Soon)

The future of front-desk management is here. The upcoming AI Receptionist handles basic inquiries and gathers caller information before a human ever picks up. This allows Odoo users to automate their “front door,” freeing up staff for more complex, high-value tasks.

Note: Access to the AI Receptionist is currently restricted to a limited group of early adopters. To ensure you are among the first to gain access and to guarantee our exclusive Special Launch Offer, please join our official waiting list.

Frequently Asked Questions about AI Call Analysis in Odoo

1. Does NUACOM store the full call transcription directly in Odoo? To keep your Odoo database lightweight and fast, the full transcription is securely hosted in the NUACOM User Portal. However, NUACOM syncs a direct link, the AI summary, and key insights to your Odoo activity timeline, so the full detail is always just one click away.
2. Can I search for specific words spoken during a call from within Odoo? You can search your Odoo records for the keywords found in the AI Summaries and Key Points. For a deep-dive search of every word spoken across your entire organization, you would use the “Global Search” feature within the NUACOM User Portal, which indexes every transcript for instant retrieval.
3. Do all AI Call Analysis feature work for all users in Odoo? Yes. Once the integration is active, the AI Call Analysis of every call is logged in the Contact Module. This allows any user with access to that contact, from Sales to Accounting, to see the emotional context of previous interactions.
4. How much does the AI Call Analysis cost for Odoo users? NUACOM offers a simple, transparent pricing model. The AI Call Analysis is available as a flat-rate add-on of $9 per user/month, on top of your standard NUACOM Enterprise subscription (starting at $25 per user/month). Unlike other providers, there are no hidden per-minute transcription fees.
5. Do I need a specific Odoo version or module for this to work? NUACOM integrates seamlessly with Odoo via a dedicated Chrome Extension or API. While most users find the greatest value within the CRM and Contact modules, the integration is designed to complement any Odoo workflow where customer communication is a priority.

Conclusion: Completing the “All-in-One” Promise

By leveraging NUACOM to drive your Odoo AI Call Analysis, you are finally achieving the “All-in-One” dream that Odoo promises. You are removing the final manual bottleneck in your business, the phone call. NUACOM brings a level of enterprise sophistication to Odoo that helps your entire organization stay synchronized:

• Predictable Operational Costs: Scale your call volume without scaling your bill. With a flat $9/user AI add-on and inclusive calls to 20+ countries, your telephony overhead becomes a fixed, manageable line item.
• Unified Communication Dashboard: Give your team the professional tools they need, including Team Status, Call Queues to manage peak traffic, and a Live Call Wallboard that integrates perfectly with your Odoo-centric management style.
• Synchronized Data Across Modules: Because NUACOM logs insights directly into the CRM and Helpdesk modules, your support and sales teams always have the full context of a customer’s history.

Ready to integrate the voice of your customer into Odoo?