Aircall offers call management and agent productivity features to simplify call workflows and reduce call times in traditional call centers. It’s a well-rounded platform, however, its cloud-based phone system and call center features aren’t as good as what you can get with tools like Dialpad or Nuacom (more on this in the article below).
On the other hand, Dialpad uses artificial intelligence (AI) to enhance call management, monitoring, and analytics. It’s a good option for global enterprises and corporations to track the performance of their decentralized sales and customer support teams. But its plans are expensive and complex, with some features only available as paid add-ons.
This is why we included Nuacom in the comparison.
Nuacom offers streamlined phone and call center features so a business of any size can quickly set up a VoIP phone system. Meanwhile, its analytics, call monitoring, and call logs provide in-depth insights into call workflows at an affordable price.
In this article, we’ll compare Aircall vs Dialpad vs Nuacom in the following criteria:
- Phone system features
- Call center features
- Collaboration & productivity
- Analytics
- Pricing
But before we jump in, here’s a quick overview of the key differences.
Comparison Summary: Aircall vs Dialpad vs Nuacom
| Aircall | Dialpad | Nuacom |
|---|---|---|
 |  |  |
| 💲Price💲 | ||
| ⭐⭐⭐ 7-day free trial. Paid plans start at €40/mo/user with unlimited inbound calls, IVR, transcripts, etc. | ⭐⭐ 14-day free trial.
| ⭐⭐⭐⭐⭐ 14-day free trial.
|
| 📱Phone System Features📱 | ||
| ⭐⭐⭐
| ⭐⭐⭐⭐
| ⭐⭐⭐⭐⭐
|
| 🧑💻 Call Center Features 🧑💻 | ||
| ⭐⭐⭐
| ⭐⭐⭐⭐
| ⭐⭐⭐⭐⭐
|
| 🤝 Collaboration & Productivity 🤝 | ||
| ⭐⭐⭐⭐
| ⭐⭐⭐⭐
| ⭐⭐⭐⭐
|
| 📈 Analytics 📈 | ||
| ⭐⭐⭐
| ⭐⭐⭐⭐⭐
| ⭐⭐⭐⭐
|
| ⭐ Customer Ratings ⭐ | ||
|
|
|
| Best for | ||
|
|
|
What is Aircall?
It does this with useful phone system features to streamline the customer’s experience. Its intuitive IVR builder lets you visualize and build workflows to guide customers to the right people. If the requested agent or team is busy, it uses call queues to save the customer’s spot in line. They can also request a callback or leave a voicemail if they don’t want to wait. Businesses can measure how well their processes are working with Aircall’s analytics dashboards, offering insights into calls, user activity, etc. Additionally, Aircall also supports AI features to enable call transcripts, summaries, and provide coaching.
What is Dialpad?
It offers comprehensive phone management features, including IVR menus, call queues, queue callbacks, and voicemail management. Businesses can create streamlined workflows that connect customers with an agent as soon as possible. Agents have access to useful collaboration and productivity tools like call summaries, transcripts, playbooks, etc. These tools work with the Dialpad AI to provide in-depth insights into calls. Finally, managers can track agent performance using call monitoring, advanced analytics, and AI-enabled insights.
What is Nuacom?
It caters to 15,000 global clients with its feature-rich Agent Portal equipped with VoIP system essentials, like the streamlined IVR builder, detailed call logs with extensive filters, and voicemails with personalized greetings. Calls are distributed evenly among agents using strategies like ring strategies, agent priority, and callbacks. Enterprise subscribers also get access to the Live Wallboard dashboard with real-time call monitoring for managers and supervisors.
Aircall vs Dialpad vs Nuacom: Phone System Features
| Aircall | Dialpad | Nuacom |
|---|---|---|
| ⭐⭐⭐ | ⭐⭐⭐⭐ | ⭐⭐⭐⭐⭐ |
IVR Workflow: Aircall and Diapad offer intuitive IVR visualizations while Nuacom streamlines IVR setup with advanced functions.
However, Aircall’s IVR builder gets difficult to navigate as you add more branches. Understanding how they’re connected and their functions becomes harder as your IVR flow grows.
On the other hand, Dialpad’s user interface can get as busy as Aircall’s as you add branches but its layout offers more information about each branch, making it slightly easier to navigate.
However, if you’re looking for a simple IVR system with basic workflows, go with Nuacom.
Its streamlined user interface takes you through the IVR workflow step by step. Though it’s less flexible than the others, Nuacom offers more IVR options, including IVR Pay to accept payments via the IVR menu.
Additional Phone Numbers: All three offer additional phone numbers for an extra charge.
All three let you create and use multiple phone numbers.
Dialpad provides one local number with the plan and lets you add 30 local or toll free numbers with every account for $15/mo. Great for large enterprises and call centers needing multiple lines for sales, customer support, and such.
Dialpad licenses are expensive (more on that in the pricing section). So only go for it if you’re an enterprise or large call center with close to 30 functioning lines. Otherwise, choose either Nuacom or Aircall, depending on your requirements.
Messaging: Aircall offers only 1:1 messaging, Dialpad makes it easy to run SMS campaigns, while Nuacom supports both 1:1 & bulk messaging.
Nuacom offers a simple SMS feature to send bulk messages or individual communications.
It’s useful for keeping your customers in the loop with delivery updates, appointment reminders, and promotional offers. You can use either the desktop or mobile app to develop SMS templates, schedule messages, and create call groups.
Similarly, Aircall lets you manage your messages from your desktop, web, or mobile app. However, this feature is only available for 1:1 messaging in the US, Canada, UK (mobile only), France (mobile only), and Australia (mobile only).
Dialpad, on the other hand, offers more extensive SMS features.
You can create engaging messages that include videos, GIFs, emojis, and images. It integrates with third-party tools as well so you can log text messages in your CRM. It’s useful for running SMS marketing campaigns with fun, engaging messages.
Voicemail Management: Dialpad and Aircall’s voicemail features are in the early access phase, while Nuacom offers simple, secure voicemail capabilities.
With Dialpad’s Voicemail Management feature, managers, supervisors, and other team members can listen to your voicemails. It improves transparency between team members, making collaboration easier.
Meanwhile, Aircall lets you link your voicemail box to your CRM or task management app. Any new voicemail is added to your to-do list (or to-listen list in this case) with transcripts, ensuring you see every important communication.
However, Dialpad’s Voicemail Management and Aircall’s transcription services are still in early access. So even though you’re paying for it, you can’t take full advantage of their voicemail features yet. If you’re looking for a simple voicemail solution that gets the job done, consider Nuacom.
It offers everything Dialpad and Aircall do, including personalized greetings and pin codes. Additionally, you can listen to voicemails directly in your inbox, offering more privacy and security.
Aircall vs Dialpad vs Nuacom: Call Center Features
Aircall and Dialpad provide call center features that address the customer’s needs, while Nuacom focuses on both the customer and agent.
| Aircall | Dialpad | Nuacom |
|---|---|---|
| ⭐⭐⭐ | ⭐⭐⭐⭐ | ⭐⭐⭐⭐⭐ |
Queues: Aircall and Dialpad have unique call queuing features so customers don’t wait long, while Nuacom uses call distribution techniques to connect them with an agent quickly.
Aircall has a setting that, when turned on, rings all agents irrespective of whether they’re offline or set to Do Not Disturb (DND). Though your caller’s needs are met, it isn’t very employee-friendly since busy and logged-off employees are also disturbed in the process.
On the other hand, Dialpad lets callers request a callback instead of waiting in a queue. However, callers have no way to know how long it’ll take to receive a callback, which is frustrating if it’s an urgent issue.
However, this isn’t the most efficient way to manage queues because Aircall and Dialpad’s queuing systems work in the hope a rep will pick up. On the other hand, Nuacom connects agents with callers as soon as possible.
Nuacom call queue feature uses pre-set strategies to distribute incoming calls among the team evenly like:
- Agent priority to prioritize calls based on assigned ratings. Reps with the lowest ratings receive the calls first.
- Queue ring strategy to decide how a call moves through the team. Does everyone receive the call at the same time? Are calls forwarded to reps with the least call traffic?
- Timeout action to guide the caller if no reps have answered the call. It includes options to end a call, call another number, send them to voicemail, and so on.
It is not just the callers who have a great experience calling customer service hosted on Nuacom.
Unlike Aircall, reps who are offline, busy, or set to DND aren’t disturbed on any call queue setting. Moreover, you can also create workflows so callers can request callbacks, leave voicemails, etc. This way your reps aren’t overburdened while your customers can choose to stay on the line or wait for a callback.
Aircall’s call logging feature—Conversation Center—brings all your call data to one dashboard.
You can find and analyze call durations, recordings, transcripts, and more using simple filters. However, call logs take 30 seconds to update in third-party tools, which can affect the quality of real-time insights.
Dialpad has a similar feature called Call History but takes it a step further with AI-powered features to:
- Define the call's purpose.
- Pull action items from the call.
- Understand caller satisfaction using sentiment analysis.
Some Dialpad AI features are only available as paid add-ons, which shouldn’t be a problem since extensive features like these are only useful in large enterprises or busy call centers.
If you need a more affordable solution, we recommend going with Nuacom.
It offers a comprehensive call logging feature that tracks call duration, queue position, wait time, and extension answered. You can also listen to call recordings and read transcripts in the call logs section.
NOTE: Call transcriptions are currently in the testing stage.
Aircall vs Dialpad vs Nuacom: Collaboration & Productivity
Aircall and Dialpad use AI extensively to improve agent productivity and collaboration, while Nuacom provides real-time collaboration and streamlined productivity tools.
| Aircall | Dialpad | Nuacom |
|---|---|---|
| ⭐⭐⭐ | ⭐⭐⭐⭐ | ⭐⭐⭐⭐⭐ |
Productivity: Dialpad and Aircall offer AI as a paid add-on to improve productivity while Nuacom simplifies agent tasks with “productivity tools”.
Nuacom simplifies agent workloads using agent productivity tools like:
- CRM integrations to easily record any important updates or information about a customer.
- Click-to-call to call directly from your CRM or task management app with a click, allowing agents to move from call to call quickly.
- Smart Call Transfer to assign specific numbers to an individual or team. This is great for helping priority customers.
- Wrap-up Time sets a fixed duration after a call for agents to complete any pending tasks before moving on to the next call.
Meanwhile, Aircall and Dialpad have similar productivity features and use AI to streamline actions even further. For example, they provide AI-powered call summaries. However, you’ll need to purchase their respective AI add-ons to access it — more on this in the pricing section.
Collaboration: Aircall supports asynchronous collaboration, Dialpad uses AI to provide more context to calls, while Nuacom focuses on real-time collaboration.
Aircall helps agents collaborate and share information efficiently with asynchronous communication features like shared contacts, comments, notes, inboxes, etc.
Meanwhile, Dialpad lets agents leave notes, comments, and messages to collaborate with colleagues in real time. However, it mainly focuses on facilitating indirect collaboration using AI.
The platform uses Dialpad AI to generate call summaries, playbooks, and customer satisfaction (CSAT) scores to help agents enter calls equipped with insights from previous interactions.
Of the three, Nuacom offers the most real-time collaboration features. Apart from the ones common with Aircall and Dialpad, Nuacom also supports call groups, custom ringtones, and call blocking” with “call groups, notes, custom ringtones, and call blocking
Despite its simplicity, Nuacom’s collaboration features go a long way. For example, custom ringtones alert you when specific callers are on the line while call blocking allows agents to block spam callers so other agents don’t have to deal with it.
Aircall vs Dialpad vs Nuacom: Analytics
Nuacom has real-time analytics with interactive elements, Aircall offers real-time insights only in the Activity Feed, while Dialpad uses AI to enhance analytics tools.
| Aircall | Dialpad | Nuacom |
|---|---|---|
| ⭐⭐⭐ | ⭐⭐⭐⭐ | ⭐⭐⭐⭐⭐ |
Nuacom offers seven reports covering everything related to your call history.
Each Nuacom report visualizes call data in easy-to-understand, interactive formats so anyone can understand how teams are performing. For example, the Extension Usage report uses an interactive bar chart to present call volume data for each agent.
It also has a dashboard called Wallboard with real-time updates on incoming, active, and upcoming calls. Managers and team leads can set up screens to display call data so agents can see their performance in realtime. It works great with the live call monitoring tool so managers can provide support and guidance during the call, ensuring caller queries are resolved quickly and effectively.
Aircall caters more to large teams that need granular insights.
Aircall’s Overview dashboard lists data on inbound calls, outbound calls, and user activity. However, the reports are only updated every one to two hours. For real-time insights, you’ll need to tap into the Activity Feed. It’s similar to Nuacom’s Wallboard but is updated only once calls end.
Aircall also has a business intelligence add-on called Analytics+. But it’s not customizable at the moment. Purchasing this only makes sense if you’re looking to share graphs and charts outside your organization.
Dialpad offers the most comprehensive analytics tools of the three.
Dialpad’s analytics has a wide range of dashboards and reports, including heatmaps, call dispositions, IVR menu usage, and customer satisfaction (CSAT) scores.
We found its Charting Data dashboard especially useful.
It visualizes how calls move down your queue in a tree diagram. Analyzing the caller’s experience in this manner helps managers identify and remove any bottlenecks, improving agent efficiency and reducing call times.
It also leverages the Dialpad AI to add more insights to data. For example, it uses AI to accurately calculate CSAT scores, identify call patterns, and provide agents with actionable insights.
Aircall vs Dialpad vs Nuacom: Pricing
Aircall becomes more expensive as you scale, Dialpad’s expensive pricing plans are designed for specific business types, while Nuacom’s pricing plans are straightforward and affordable.
| Aircall | Dialpad | Nuacom |
|---|---|---|
| ⭐⭐⭐ | ⭐⭐⭐⭐⭐ | ⭐⭐⭐⭐ |
Aircall has hidden costs, making it very expensive as you grow.
Aircall offers a 7-day free trial with access to all features, including one phone number. Once the plan expires, you can choose from three paid plans:
| Essentials | Professional | Custom |
|---|---|---|
| $40/mo/user
| $70/mo/user
| Custom pricing
|
All three plans are quite similar.
From the starting plan, you get access to all the important features for running a call center effectively. Including unlimited inbound calls, IVR menus, call queuing, call recordings, voicemails, and CRM integrations.
Getting these capabilities for just $40/mo/user (Essentials plan) sounds like a steal. However, there are additional costs that will add to the overall subscription.
To start, all three plans have a minimum number of users. The Essentials and Professional plans have a three-user minimum, bringing the monthly cost to $120/mo/user and $210/mo/user respectively.
Meanwhile, the Custom plan has a 25-user minimum. You’ll need to reach out to the sales team to know how much it’ll cost you, but we can safely assume it’s more than the other plans.
Next, all plans come with only one local or toll-free number. For additional numbers, you have to pay $6/mo/number.
NOTE: Aircall numbers only offer SMS & MMS services in the US and Canada regions. For other regions, you’ll need to pay extra.
Finally, the Essentials plan doesn’t support call monitoring and queue callback. If you want these features, consider going for the Professional or Custom plan.
You can also purchase add-ons to augment the user experience:
- Aircall AI add-on costs $9/mo/user, offering AI-generated call summaries, topic recognition, CRM logging, etc.
- Analytics+ add-on costs $15/mo/user with charts and heatmaps to drill down on call history and data.
NOTE: The Analytics+ add-on is only available with the Custom plan currently.
Dialpad’s pricing plans are complex.
Dialpad offers a 14-day free trial, after which you’ll need to opt for your preferred paid module based on your business requirements.
The Dialpad AI Voice module offers features for businesses to streamline internal and external communications.
The Pro Plan costs $35/mo/user and supports AI-powered transcriptions, messaging, and real-time analytics for unlimited calls and meetings. But, it only provides one business phone number per user.
For additional numbers, you’ll need to pay a fee of $15/mo/number for international/toll-free numbers or $5/mo/number for local numbers.
| Standard | Pro | Enterprise |
|---|---|---|
| $27/mo/user | $35/mo/user | Contact us for pricing |
Based on business requirements, you can subscribe to more features by selecting from the AI Contact Center or AI Sales Center modules.
The AI Contact Center module caters to call center operations.
Costing from $95/mo/user, the Advanced Plan offers core features like IVR menus, queue callback, call recordings, etc. For more features, you can purchase optional add-ons.
| AI Contact Center - Advanced Plan | ||
|---|---|---|
| | Starts from $95/mo/user | |
Meanwhile, the AI Sales Center module is designed with sales teams in mind.
Costing from $49/mo/user, the Advanced Plan has a sales-focused core feature set, including sales coaching, video conferencing, AI Moments, call monitoring, and more. You can add more features with optional add-ons like screen recording, in-queue callback, AI CSAT, etc.
| AI Sales Center - Advanced Plan | ||
|---|---|---|
| | Starts from $49/mo/user | |
Additionally, you have the AI Meetings module for hosting webinars and small online conferences. Its Business plan for $20/mo/user lets you organize meetings for 150 participants for up to 5 hours. It comes with AI features and security options.
Separately, Dialpad offers all modules for enterprises. The modules include everything on the small business modules, plus an SSO login, a dedicated support number, and an account manager. Its 100-user minimum makes Enterprise suitable for its namesake, enterprises, and large corporations.
Nuacom has simple and affordable pricing plans with useful optional add-ons.
Nuacom keeps it simple with a 14-day free trial, after which you upgrade to a paid plan from one of two modules: Business Communication and Contact Center.
Business Communication has three pricing plans: Unlimited, Enterprise and a Custom Package.
| Unlimited | Enterprise | Custom |
|---|---|---|
| $24.99/mo/user Essential plan + 2 user minimum + | $34.99/mo/user Build Your Own PackageUnlimited plan + Advanced integrations + Wallboard + Live coaching + | Build Your Own Package |
Nuacom’s plans include similar features to Aircall.
The Unlimited plan at $24.99/mo/user unlimited incoming calls, advanced call logs, IVR menus, call groups, ring strategy, automated call recordings, time-based call routing, and more. This plan also has a two user minimum, making it the most affordable Nuacom paid plan. It includes HubSpot CRM integration as well with options to add on hundreds of other CRMs.
The Enterprise plan starts at $34.99/mo/user, providing two users access to all Unlimited plan features plus the Live Wallboard, live coaching, queue callback, wrap-up time, etc.
You can add to these capabilities by purchasing optional add-ons:
- NUACOM AI at $9/mo/user.
- Fax2Email at $15/mo to send and receive faxes.
- IVRPay (custom price) to securely receive payments via phone.
Then there’s Contact Center — Nuacom’s custom plan, designed specifically to manage call center requirements. You’ll need to reach out to the sales team for more information.
Nuacom’s paid plans are perfect for businesses of all sizes looking for a cost-effective VoIP service offering essential call management features.
Dialpad vs Aircall vs Nuacom: Pros & Cons
| 8x8 | Table Header |
|---|---|
| | |
| Aircall Pros | Aircall Cons |
|
|
| ✅ Intuitive IVR workflow builder | ❌ Analytics isn’t updated in real time |
| ✅ AI-powered transcripts and call summaries | ❌ Asynchronous collaboration features |
| 8x8 | Table Header |
|---|---|
| | |
| Dialpad Pros | Dialpad Cons |
|
|
| ✅ Powerful AI features | ❌ AI features come at an additional cost |
| ✅ Comprehensive phone system features | ❌ No real-time or asynchronous collaboration |
| 8x8 | Table Header |
|---|---|
| | |
| Nuacom Pros | Nuacom Cons |
|
|
| ✅ Simple & affordable pricing plans | |
| ✅ Real-time collaboration tools | |
| ✅ Live Wallboard with call monitoring | |
| ✅ Detailed reports | |
| ✅ Streamlined IVR workflows | |
Aircall vs Dialpad vs Nuacom: Final Verdict
Aircall is for traditional call centers with multiple teams, Dialpad is for enterprises and corporations with decentralized teams, and Nuacom is perfect for businesses looking for a cost-effective VoIP service.
| Aircall | Dialpad | Nuacom |
|---|---|---|
|
|
|
Aircall, Dialpad, and Nuacom are all well-thought-out VoIP platforms with similar features. However, on closer analysis, it’s clear they cater to specific audiences:
Aircall helps traditional call centers improve agent efficiency and simplify call workflows using an integrated phone system with useful call management features.
On the other hand, Dialpad offers advanced AI features and analytics, perfect for large enterprises or corporations looking to make their decentralized sales or customer service teams more efficient.
Finally, Nuacom removes the fluff, offering phone system and call center features with simple workflows at a cost-effective price, suitable for businesses looking for an affordable VoIP system.
