Solution For Call Center
Call Center Software for Modern Businesses
A call center solution focused on user experience, analytics and automation, so you can focus on what matters: performance!
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No technical knowledge required
“NUACOM phone system allows us to listen back to the phone calls, which is great for management and quality control.“
Stephen Walker
Managing Director, Autokey Automotive
Track Tasks, Boost Performance
Supervise and Coach
Monitor your team closely with on-call supervision and call recording.
Integrated System
Connect your call center with your CRM, Helpdesk, Livechat and more.
Powerful for Sales Teams
Encouraging sales teams to make more calls and achieve their quota.
Essential for Support Teams
Give your customer service team the tools to resolve issues faster.
Vital Metrics & Functionalities You Need to Operate a Successful Call Center
Live Call Wallboard
See agent’s status and performance, abandoned vs. completed calls, waiting list and more.
Live Call Monitoring
Join and listen to any live call to better provide quality support for your agents!
Automated Call Distribution
Use our Time-based call routing, IVR and Ring Strategy to never miss a call again.
Integrations and API
Combine your calls and business applications using our native integration or open API.
Agent Performance
Keep track of each agent’s performance anytime.
Call Recording
Use Call Recording for training and quality of service.
Call Details
Keep track of every detail with our Call Notes, Tags and Logs.
All Telephony Features
Call Transfer, Conference, Hold/Resume, and 40+ other features.
