The Phone System for Hotels & Hospitality

Through the dialing of status codes on the telephone terminal in the rooms by the maids, their status is updated in real time in the integrated systems: PMS, housekeeping tools, guest applications, etc.

By dialing a code on the telephone terminal in the room, or specific phone key, the guest can request a service from the integrated systems: PMS, housekeeping tools, task and service management tools, etc.

Allows the guest to activate / deactivate the ‘Do Not Disturb’ status by dialing it on the telephone terminal to avoid receiving calls and notify this state to the other hotel services and tools: housekeeping, technical and room services, etc.

Assigning the name of the main guest as the extension identifier, makes it easier to identify the guest on the operator’s display.

By assigning the language of the main guest to an extension, it is possible to personalise voice guides, wake-up messages, voicemails, etc., displaying it on the operator terminals, facilitating their attention and the guest experience.

When the guest checks in (checkin), the assignments are made, maintaining them in the event of modification or change of room, and restoring to default values when the guest checks out (checkout).

Restrict or limit the scope of outgoing calls made from unoccupied rooms or for guest profiles deemed appropriate, based on age or credit.

At the time of a guest arrival (checkin), calls will be allowed or restricted as appropriate, and outgoing calls will be restricted when a guest departs (checkout).

It adapts to the APIs and/or interfaces available in the PMS system and its certification processes, facilitating the incorporation of new systems, without additional costs for those of massive distribution.

• Attend missed calls, able to call them back
• .To evaluate the quality of the guest service with statistical information.
• Assess the volume of telephone attention demanded by guests.

By activating / deactivating a specific indicator on the telephone terminal, it will notify the guest of the existence of message/s for their attention (reception, hotel services, voicemail, etc.).