Kayako is a powerful customer service platform that helps businesses manage customer inquiries in one place. By integrating Nuacom phone system with Kayako via Zapier, you can log inbound and outbound calls as events under the contact details. This ensures centralized communications and easy access to all conversation details with call recording and note-taking options. Plus, the click-to-call function available directly from the Kayako interface saves your agents’ time and eliminates misdialing.