7 Must-Have Zendesk Support Integrations for Customer Management
Posted by: Ann Jones
What is Zendesk Support?Zendesk Support is a top-rated ticketing system for tracking, organising, and resolving customer support issues. It allows agents to resolve inquiries, provide quick solutions and personalised support. Although Zendesk Support is a great system to resolve support requests, your team will need additional business apps to manage customer interactions. It’s going to take a lot of time and effort to find the right integrations for your business, so we did the research for you! Here are the 7 must-have Zendesk Support integrations to manage your customer interactions:
1. NuacomBy integrating NUACOM Cloud Phone System with Zendesk Support, you can seamlessly convert your customer support and sales calls into new or existing tickets. From the NUACOM dashboard, you can view open Support tickets, assign a live call to them, and add internal notes during your conversation. All your call logs are automatically saved on the contact page in Zendesk. This allows you to organise your call recordings and details per ticket, making it easier for support agents to manage inquiries. Quickly resolving tickets and connecting with leads is essential for higher conversion rates!
2. ActiveCampaignThis integration lets you sync your Zendesk Support tickets with contact information registered in ActiveCampaign. Within your Zendesk dashboard, you can sync ticket data to ActiveCampaign, view open tickets, and reply to customers. Resolve support tickets with a public response, and internal note, or with a call! In the ActiveCampaign contact’s page, you can view the status of all your Zendesk Support tickets. This two-way integration is a great way to stay informed on every customer interaction and quickly respond to inquiries.
3. ZapierZapier’s Zendesk integration allows you to manage your customer interactions through Zaps. These Zaps create automated connections between your integrated business app. But how does it work? Simply choose Zendesk Support as the ‘trigger’ for the Zap and automatically export tickets to another business application. If you choose Zendesk as the ‘action’, Zapier updates your tickets, create templates, and sync your data from other sources. This saves critical time, letting you focus on closing deals!
4. Google Hangouts
By integrating Zendesk Support with Google Hangouts, you can work with other agents to solve open tickets faster, start a hangout directly from Zendesk Support, and easily link a ticket to your live Google Hangouts conversation. This is a great integration for connecting team members working in different locations. In just one click, you can initiate a live conversation, select an agent, and resolve an open ticket or issue as a team.