NUACOM is an Irish company established in 2009 and is quickly becoming the leading B2B Cloud Business Phone System provider in Ireland. The vision of the company is to leverage the latest technologies to build amazing live communication tools for businesses around the world.
High demand for our services is driving our current growth and we are looking for ambitious and talented people to join our team.
Job Description
In this role you will be mainly required to perform the following duties:
- Handle support tickets over the following channels: email, webchat, phone calls
- Support the following applications: mobile app, desktop app, web app, chrome app, integration apps
- Engage with the end-user in a professional and empathetic manner and lead to the issue resolution
- Continuously learn the product and contribute to the knowledge base.
- Liaise with the line manager and other departments to get assistance with the issue resolution
- Analyse data from systems and produce reports for consumption by departmental managers
- Responsible for number porting
- Extensively handle installation processes across the country
Job Requirements Must have:
- Excellent verbal and written skills (English).
- Minimum 2 years of experience in “Technical Support” or “Application Support” roles.
- CCNA certified
- PC and Internet skills should be at least at “Advanced User Level”.
- Diploma or reputable Certification in Computer Sciences.
- Basic computer networks skills.
- Manual handling and safe pass training
Would be an additional advantage
- Work experience with support or development for: B2B telecom, SaaS, hosted or on-premise phone systems (PBX), VoIP, UCaaS, SIP or WebRTC Protocols.
What we offer
- Great work conditions. Well located office in a modern building in Maynooth off the M4, away from the traffic.
- Career growth, free upskill training and study support.
- Fair remuneration and year-end rewards.
- Company equipment and “work from home” furniture.
- Private medical insurance scheme.
- Company social events.
Benefits:
- Company events
- Flexitime
- On-site parking
- Private medical insurance
- Hybrid Working (after probation)
Schedule:
- 8 hour shift
- Monday to Friday