Dialpad offers everything global enterprises need to streamline communications in decentralized sales and customer support teams. It uses AI extensively to automate mundane tasks, augment analytics, and provide real-time feedback.
On the other hand, RingCentral is a unified enterprise communication solution that spans voice, SMS, and video, with strong automation and customization capabilities and AI assistance. Its strongest use case is call centers because its IVR builder, SMS Automator, and queue system allow you to create flexible call distribution and management channels.
Both Dialpad and RingCentral’s pricing models are made for larger businesses that need flexibility—many of their features come only as add-ons and extras. If you’re a small or mid-sized business and need a simple-to-use VoIP office phone system, they can quickly get complex and expensive. That’s why we included Nuacom in the comparison.
Nuacom is an award-winning VoIP business phone system with powerful features like bulk SMS, IVR, voicemail, and more, and a renowned support team. It also offers advanced call center features like queues, call logs, analytics, call monitoring, and Live Wallboard.
In this article, we’ll compare Dialpad vs RingCentral vs Nuacom in the following criteria:
- Phone System Features
- Call Center Features
- Collaboration & Productivity
- Analytics
- Pricing
But before we jump in, here’s a quick overview.
Comparison Summary: Dialpad vs RingCentral vs Nuacom
| Dialpad | Aircall | Nuacom |
|---|---|---|
 |  |  |
| 💲Price💲 | ||
| ⭐⭐⭐ 14-day free trial. Offers 4 modules priced per user/month that start at: $35 (business phone), $20 (video meetings), $135 (contact center), and $110 (sales intelligence). | ⭐⭐⭐ 14-day free trial.
| ⭐⭐⭐⭐⭐ 14-day free trial.
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| 📱Phone System Features📱 | ||
| ⭐⭐⭐⭐
| ⭐⭐⭐⭐
| ⭐⭐⭐⭐⭐
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| 🧑💻 Call Center Features 🧑💻 | ||
| ⭐⭐⭐⭐
| ⭐⭐⭐⭐⭐
| ⭐⭐⭐⭐⭐
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| 🤝 Collaboration & Productivity 🤝 | ||
| ⭐⭐⭐⭐
| ⭐⭐⭐⭐
| ⭐⭐⭐⭐
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| 📈 Analytics 📈 | ||
| ⭐⭐⭐⭐
| ⭐⭐⭐
| ⭐⭐⭐⭐
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| ⭐ Customer Ratings ⭐ | ||
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| Best for | ||
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What is RingCentral?
“Create Cloud 9 for Customers” ☁️🥇
RingCentral was founded in 1999 by cloud communication pioneers Vlad Shmunis and Vlad Vendrow with the purpose to build a simplified business communication platform for the 21st century.
It established itself as an all-in-one platform for business communications by offering detailed call logs for easy tracking of incoming and outgoing calls, visual IVR builders for faster IVR creation, the RingCentral app for streamlining internal communications, and call queue systems to ease agent workload during high call volumes. It also has a useful AI feature to help agents simplify their tasks. Meanwhile, managers and supervisors can track the effectiveness of their operations by generating pre-built reports or by using the Analytics portal for real-time data.
What is Dialpad?
“Enhance Interactions With AI” 🤖
Diapad does this by offering a comprehensive phone management system with IVR menus, queue callbacks, and voicemail management. It offers features to streamline agent workflows like team messaging, video conferencing, and call queues. Moreover, agents can improve productivity using AI to generate transcripts, define action items, and derive insights from calls. Finally, its advanced, AI-powered analytics dashboards let managers track agent and workflow efficiency.
What is Nuacom?
"Empower Global Connections, One Call at a Time" 🌍
Today, 15,000 global clientele use Nuacom’s feature-rich platform. The User Portal boasts extensive filters for in-depth study of call logs. Its IVR menus feature lets you create personalized call flows, greetings, and responses, while call queuing strategies (like agent priority) ensure agent workloads are managed efficiently. You can also send bulk SMSs using its SMS functionality on the Softphone app or web portal. Meanwhile, Enterprise subscribers can display real-time call data using the Live Wallboard feature, enabling more proactive decision-making in call centers.
Dialpad vs RingCentral vs Nuacom: Phone System Features
| Dialpad | RingCentral | Nuacom |
|---|---|---|
| ⭐⭐⭐⭐ | ⭐⭐⭐⭐ | ⭐⭐⭐⭐⭐ |
IVR builder: Dialpad and RingCentral offer IVR builders to create custom workflows, while Nuacom offers a simple step-by-step approach for creating IVR workflows.
Dialpad and RingCentral use tree diagrams to build and visualize IVR workflows—just add or remove branches to create custom conversation flows that guide callers to the right agent, team, or action.
During testing, we found Dialpad’s IVR builder easier to use.
Its layout feels more thought out, with much less back and forth between menus. It also has IVR templates so you can set up workflows quickly.
On the other hand, RingCentral’s IVR builder takes some getting used to.
We found ourselves opening and closing multiple menus to create one IVR option. Also, there were a few glitches and slow loading times that made the process frustrating. Having said that, it’s a good tool if you need a flexible IVR builder for creating custom workflows.
Meanwhile, Nuacom’s IVR system uses a streamlined, step-by-step approach.
It’s more straightforward than Dialpad and RingCentral and thus easier to use. For example, Nuacom’s tabular format is much easier to understand if you’re working with complex IVR workflows.
Additional phone numbers: All three offer additional phone numbers for an extra charge.
All three let you add phone numbers after creating an account.
Dialpad lets you add 30 local or toll free numbers with every account for $15/mo, which is great for large enterprises and call centers needing multiple lines for sales, customer support, and such.
Meanwhile, Nuacom charges from €5/mo for new numbers.
Messaging: Dialpad focuses on engagement, RingCentral on automation, and Nuacom on personalization.
Dialpad lets you get creative with emojis, GIFs, and images in your SMS conversations. Nuacom and RingCentral don’t offer this yet, but it’s great for engaging SMS campaigns. Plus, its CRM integration ensures your marketing and sales data are linked.
Meanwhile, RingCentral lets you automate SMS communications at certain checkpoints with the Automator feature. For example, you can automate SMS replies for specific scenarios like out-of-office, holidays, and after-hour messages.
On the other hand, Nuacom offers a simple messaging system to personalize SMS communication.
You can send bulk or 1:1 messages to ensure your customers remain informed about offers, delivery updates, and appointment reminders. Meanwhile, it allows you to personalize messages with placeholder variables—perfect for keeping clients up to date. It’s accessible through desktop and mobile apps.
Voicemail management: Dialpad’s Voicemail Management is in early access, RingCentral’s voicemail transcripts are inaccurate, and Nuacom sticks to simple voicemail features.
Dialpad has a Voicemail Management feature for agents. It also allows managers, supervisors, and other team members to listen to your voicemail, creating a more transparent work environment. However, it’s currently still in the early access phase.
Your other option is RingCentral’s voicemail management system. It lets you create personalized greetings, secure PINs, and shared voicemail boxes that you can access from any device—your desk phone, email, mobile, desktop, and web app.
Its standout feature is its Voicemail to Text feature. It generates voicemail transcripts, making it easier for teams to analyze customer requests and exchange information. However, RingCentral themselves aren’t confident about the accuracy of their transcriptions.
Meanwhile, Nuacom has a straightforward voicemail system.
It lets you create shared mailboxes where managers, agents, and team members can access your voicemail from any device like Dialpad does. It also offers personalized greetings, secure PINs, and cross-platform compatibility like RingCentral does.
Winner: Nuacom. offers all the essential phone system features like IVR menus, additional numbers, voicemail, SMS, and more without unnecessary complexity. Its streamlined workflow lets you easily set up your phone system, including payment and faxing workflows.
Dialpad vs RingCentral vs Nuacom: Call Center Features
| Dialpad | RingCentral | Nuacom |
|---|---|---|
| ⭐⭐⭐⭐ | ⭐⭐⭐⭐⭐ | ⭐⭐⭐⭐⭐ |
Call logs: RingCentral offers basic call logs, Dialpad uses AI to derive more in-depth insights, and Nuacom offers the best of both worlds with comprehensive call logs and filters for in-depth analysis.
RingCentral’s call logs offer basic call data like call type, caller name, duration, recordings, etc. For more information, switch to the Call Details tab. It offers insights into caller ID, location, extension, and actions taken.
Dialpad offers similar call logging features in the Call History tab, but takes it a step further with AI-enabled features for:
- identifying the call’s purpose
- listing out action items
- and analyzing customer satisfaction using sentiment analysis.
However, these features are only available with the Diapad AI paid add-on.
If you’re looking for a simple call-logging feature that offers more than RingCentral but is more affordable than Dialpad, consider Nuacom.
It’s call log offers a range of filters that help you take common call data (like call duration, queue position, wait time, etc.) and convert it into useful insights. You can also listen to call recordings and read transcripts in the dashboard.
Call queues: RingCentral gives managers granular control over queue settings, Dialpad allows callers to opt for callbacks, and Nuacom leverages call distribution techniques to connect callers with agents quickly.
RingCentral offers a comprehensive call queuing system that supports up to 25 waiting calls and 15 managers simultaneously, with queue overflow options to manage more calls.
Queue managers can edit all aspects of the queuing system like availability, distribution methods, and wait settings. However, RingCentral displays missed calls as available and there are restrictions to hold music and member list edits
Meanwhile, Dialpad offers similar call queuing features but goes the extra mile with its In-Queue Callback, which lets users request a callback instead of waiting on call until an agent is available.
On the other hand, Nuacom simplifies call queue settings by focusing on proven call distribution techniques like agent priority, queue ring strategy, and timeout action.
These techniques connect callers with agents faster. Meanwhile, Nuacom’s simplicity allows managers to set up workflows within minutes, unlike RingCentral where you have to set granular permissions.
Winner: If you have a team dedicated to setting up and managing your tech stack, go with RingCentral. Its functionality is the better option for managing a large call center. But Nuacom is a close contender because of its ease of use and the functionality you get for the price. It also stands out because of its plentiful call log filtering options.
Dialpad vs RingCentral vs Nuacom: Collaboration & Productivity
| Dialpad | RingCentral | Nuacom |
|---|---|---|
| ⭐⭐⭐⭐ | ⭐⭐⭐⭐ | ⭐⭐⭐⭐ |
Collaboration: RingCentral and Dialpad offer separate apps for collaboration, while Nuacom ensures agents are in the loop with call groups, custom ringtones, and call blocking.
RingCentral allows agents to collaborate via its stand-alone RingCentral app. They can send messages, create groups, share files, and stay up to date on the latest project developments.
You also get access to a well-equipped video conferencing tool that supports 50-minute meetings with up to 100 attendees. Its layout and features are similar to popular apps like Zoom, but offers an enhanced experience with:
- AI to automate transcripts, notes, and video clip generation,
- and Whiteboards to create more interactive collaboration experiences.
Dialpad offers similar collaboration features.
Its messaging and video conferencing apps rely on AI to create agendas, call summaries, and action items. Though it’s more streamlined, you’ll need to purchase the Dialpad AI add-on to access its AI features—something already included with the RingCentral app.
Meanwhile, Nuacom sticks to simple real-time collaboration tools like call groups, notes, custom ringtones, and call blocking. It provides agents with features on the platform to keep the experience simple and not overwhelm agents with unnecessary software.
Productivity: RingCentral and Dialpad use AI to enhance productivity, while Nuacom offers useful features to streamline mundane agent tasks.
Nuacom helps agents manage their workloads more easily by providing useful productivity features like:
- CRM integrations to update call information in your preferred CRM automatically.
- Click-to-call so agents can make calls from their CRM or task app.
- Smart Call Transfers so callers using specific lines are connected to the concerned agent.
- Wrap-up Time so agents can complete additional tasks before attending the next call.
Additionally, the Live Wallboard offers real-time updates on incoming, active, and upcoming calls. Managers and supervisors can display these metrics on a TV or projector to show how agents are performing in real-time.
On the other hand, Dialpad offers AI-enhanced productivity tools.
For example, you can enable the AI chatbot to respond to simple caller queries, only bringing in human intervention if required. This way, callers can get answers to their questions without spending time in queues.
RingCentral also uses AI to improve agent productivity.
Its AI-powered assistant helps agents complete mundane tasks like compiling call notes and translating messages. It also provides insights into conversations so agents can ensure callers get the right help. As of writing, this feature is still in early access.
Winner: Dialpad and RingCentral are ideal for businesses looking for native video conferencing tools to create a complete business communication platform. Meanwhile, Nuacom offers useful collaboration and productivity features that are perfect for call center businesses of all sizes.
Dialpad vs RingCentral vs Nuacom: Analytics
| Dialpad | RingCentral | Nuacom |
|---|---|---|
| ⭐⭐⭐⭐ | ⭐⭐⭐⭐⭐ | ⭐⭐⭐ |
RingCentral offers pre-built reports and a separate analytics dashboard.
While call logs provide data on agents in your team, the Analytics portal offers a birds-eye view of how your organization uses RingCentral. It offers eight pre-built reports covering two aspects of a call center business or team:
- Business metrics analyzing performance at the organization, team, and phone number level. You can also set up alerts to automatically generate and send reports to recipients via email.
- Business metrics analyzing the network performance, device issues, and downtime alerts based on some preset conditions.
Dialpad offers a comprehensive analytics feature set.
Dialpad offers a selection of dashboards and reports covering valuable metrics like call disposition, IVR usage, and more. It works with Dialpad AI to offer more in-depth insights into call patterns, customer satisfaction (CSAT) scores, and actionable insights.
NOTE: You can’t measure CSAT scores across Contact Centers (think departments/teams) using Dialpad.
Of the lot, we were most impressed with the Charting Data report. It visualizes how callers move down the workflow, where they drop off, and so on—perfect for identifying bottlenecks and ineffective checkpoints.
Nuacom offers seven essential report templates.
Nuacom sticks to its philosophy of simplicity with seven reports covering essential communication metrics: queue report, missed call followup report, incoming calls report, extension usage report, wallboard report, and missed call email notifications and email reports. Every report presents call data in an easy-to-understand visualization like bar charts with bright colors like the Extension Usage report shown below.
Winner: RingCentral. It offers a separate Analytics portal along with pre-built reports covering business and network metrics for a holistic overview of your call center operations.
Dialpad vs RingCentral vs Nuacom: Pricing
| Dialpad | RingCentral | Nuacom |
|---|---|---|
| ⭐⭐⭐ | ⭐⭐⭐⭐ | ⭐⭐⭐⭐⭐ |
RingCentral pricing plans cater to specific business types.
RingCentral splits its business phone system plans into two modules: Phone Systems and Contact Center.
The Phone Systems RingEx module (previously known as RingCentral MVP) starts at €20.99/mo/user (Essentials plan) with team messaging, document sharing, and call logs, making it ideal for small businesses looking for essential business communication features. However, you only get 100 call minutes per user per month. You’ll need to purchase a separate license for more call minutes.
For additional minutes, you’ll need to upgrade to the Standard plan at €28.99/mo/user. It provides 500 minutes per user, call recordings, video meeting support, and internet faxing. But manager capabilities are limited in this plan since it doesn’t have advanced call monitoring and real-time analytics.
The analytics are available with the Premium plan at €34.99/mo/user, along with more call minutes and video meeting participants, custom permissions, and CRM integrations. If you’re also obtaining devices from RingCentral, go with the Ultimate plan (€45.99/mo/user). It supports device reports, status alerts, and unlimited data storage.
In our opinion, the Premium plan is capable of meeting your call management needs. But since RingCentral offers a 14-day free trial for new subscribers you can test out the tool thoroughly before committing.
| Essentials | Standard | Premium | Ultimate |
|---|---|---|---|
| €20.99/mo/user
| €28.99/mo/user
| €34.99/mo/user
| €45.99/mo/user
|
The Contact Center module caters specifically to call center agents and supervisors. Its RingCX plan costs €69/mo/agent, offering features like IVR, one-click dialers, call recordings, CRM integrations, and a virtual agent. You also get unlimited calling (domestic inbound and manual outbound) and RingSense AI features like call summaries, keyword tracking, and call scoring.
Next, you have the RingCentral Contact Center plan. It’s RingCentral’s custom plan with more advanced IVR features, unlimited domestic calling, AI features, and more.
However, certain advanced capabilities like knowledge management and keyword tracking are only available at additional costs. RingCentral isn’t very forthcoming with what these advanced features bring to the table. You’ll need to contact the sales team to learn more about these features and the pricing.
| RingCX | RingCentral Contact Center |
|---|---|
| €69/mo/user
| Custom Pricing
|
NOTE: New numbers cost €3/mo for local numbers and €9.99/mo for international numbers.
Apart from call management and call centers, RingCentral also offers modules for other business communication use cases:
- Video lets you host online meetings for up to 200 participants at €10/mo/user. It also has a free plan that supports 50-minute meetings for up to 100 participants. For US-based customers, RingCentral has one other video meeting plan called Webinar (at $40/mo/user).
- Events is RingCentral’s AI-powered events platform. For €550/year/license, you can organize virtual, hybrid, or onsite events for up to 100,000 attendees.
- Sales intelligence(for the US only) starts at $60/mo/user, offering personalized coaching, performance analytics, CRM integrations, and automations to improve your sales team's performance.
Dialpad has a more complex pricing structure than RingCentral.
Dialpad offers a 14-day free trial, after which you’ll need to opt for your preferred paid module based on your business requirements.
The Dialpad AI Voice module offers features for businesses to streamline internal and external communications.
The Pro Plan costs $35/mo/user and supports AI-powered transcriptions, messaging, and real-time analytics for unlimited calls and meetings. But, it only provides one business phone number per user.
For additional numbers, you’ll need to pay a fee of $15/mo/number for international/toll-free numbers or $5/mo/number for local numbers.
| AI Voice - Pro Plan |
|---|
| $35/mo/user
|
Based on business requirements, you can subscribe to more features by selecting from the AI Contact Center or AI Sales Center modules.
The AI Contact Center module caters to call center operations.
Costing $135/mo/user, the Advanced Plan offers core features like IVR menus, queue callback, call recordings, etc. For more features, you can purchase optional add-ons.
| AI Contact Center - Advanced Plan |
|---|
| $135/mo/user
|
Meanwhile, the AI Sales Center module is designed with sales teams in mind.
Costing $110/mo/user, the Advanced Plan has a sales-focused core feature set, including sales coaching, video meetings, AI Moments, call monitoring, and more. You can add more features with optional add-ons like screen recording, in-queue callback, AI CSAT, etc.
| AI Sales Center - Advanced Plan |
|---|
| $110/mo/user
|
Additionally, you have the AI Meetings module for hosting webinars and small online conferences. Its Business plan for $20/mo/user lets you organize meetings for 150 participants for up to 5 hours. It comes with AI features and security options.
Separately, Dialpad offers all modules for enterprises. The modules include everything on the small business modules, plus an SSO login, a dedicated support number, and an account manager. Its 100-user minimum makes Enterprise suitable for its namesake, enterprises, and large corporations.
Nuacom has simple pricing plans at an affordable rate.
Nuacom’s simple pricing plans are perfect for businesses of all sizes looking for an affordable VoIP solution with key call management features.
It starts with a 14-day free trial, after which you’ll have to upgrade to one of two modules: Business Communication or Contact Center.
The Business Communication module is divided into three paid plans: Essentials, Unlimited, and Enterprise.
The Essentials plan costs €9.99/mo/user. It includes one phone number that supports unlimited incoming calls, advanced call logs, IVR menus, call groups, and more. However, you don’t get time-based call routing and call recordings.
Next, the Unlimited plan costs €24.99/mo/user, with everything in the Essentials plan, automated call recordings, time-based call routing, CRM integrations, etc. It does have a two-user minimum, but that works in your favor, since it’s less than the Essentials plan’s 4-user minimum, making it the most affordable of the three.
Finally, the Enterprise plan at €34.99/mo gives two users access to all Unlimited plan features, the Live Wallboard, live coaching, wrap-up-time, etc.—perfect for large call center businesses with multiple teams.
Nuacom also has paid add-ons that you can add to your plan’s offerings at an affordable price:
- Data retention at €3/mo/user for up to seven years.
- Fax2Email at €15/mo to send and receive faxes.
- IVRPay (custom price) to securely receive payments via phone.
Apart from the paid plans, Nuacom has a custom plan called Contact Center, made for those looking for a large contact center solution. You’ll need to contact the sales team for more information on the pricing.
Winner: Nuacom. packages its offerings in simple pricing plans without hidden costs, making it perfect for businesses looking for an affordable, cloud-based phone system.
Aircall vs Dialpad vs Nuacom: Pros & Cons
| 8x8 | Table Header |
|---|---|
| | |
| RingCentral Pros | RingCentral Cons |
|
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| ✅ AI-enabled video conferencing tool | ❌ Expensive pricing plans |
| ✅ Advanced analytics and reports | ❌ Asynchronous collaboration features |
| 8x8 | Table Header |
|---|---|
| | |
| Dialpad Pros | Dialpad Cons |
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| ✅ AI features to streamline mundane tasks | ❌ Extra cost for AI features |
| ✅ Comprehensive phone system features | ❌ No real-time or asynchronous collaboration |
| 8x8 | Table Header |
|---|---|
| | |
| Nuacom Pros | Nuacom Cons |
|
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| ✅ Straightforward, cost-effective pricing plans | ❌ No AI-enabled features |
| ✅ Real-time reports | |
| ✅ Live Wallboard with call monitoring | |
| ✅ Detailed call logs with in-depth filters | |
| ✅ Streamlined IVR builder | |
Dialpad vs RingCentral vs Nuacom: Final Verdict
| Dialpad | RingCentral | Nuacom |
|---|---|---|
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If you’ve made it this far, you’ll have realized that Dialpad, RingCentral, and Nuacom aim to achieve the same thing, only for different audiences.
Dialpad offers AI-enabled productivity and collaboration features with its comprehensive phone system solution so large enterprises can manage decentralized teams more efficiently.
RingCentral offers similar phone system features, but its powerful automation and customization capabilities make it more suitable for large call centers or enterprises in need of a unified communication solution.
And finally, Nuacom offers a simple VoIP service that focuses on ease of use and great customer service at an affordable price—perfect for businesses of all sizes that need a reliable and powerful office phone system.
