NUACOM AI – Call Transcription | Emotion & Sentiment | Key Points | Call Summary | Action Items | Learn More
Stop losing patients to missed calls and outdated systems. NUACOM’s cloud phone system for healthcare connects every call to the right person – instantly. From solo GP practices to multi-site hospitals.
4.8/5 stars
4.8/5 stars
4.8/5 stars
Replace expensive legacy systems that cost medical practices an average of $13.9M annually with cloud-based VoIP that delivers:
Traditional landlines and outdated PBX systems were not built for modern healthcare demand. Every missed call is a missed appointment – and a patient who may not call back
The average healthcare hold time is 4.4 minutes. Most patients abandon before 2 minutes — and that's a lost appointment every time.
Without call analytics, practice managers are guessing about staffing gaps, peak hours, and call abandon rates. Data-driven decisions are impossible.
Medical practices spend an average of $13.9M annually on legacy communication infrastructure. NUACOM replaces this at a fraction of the cost — with zero hardware.
Without IVR and smart call routing, every call requires manual intervention — slowing down reception, frustrating patients, and increasing the risk of errors.
Traditional landlines and outdated PBX systems were not built for modern healthcare demand. Every missed call is a missed appointment – and a patient who may not call back
The average healthcare hold time is 4.4 minutes. Most patients abandon before 2 minutes - and that's a lost appointment every time.
Without call analytics, practice managers are guessing about staffing gaps, peak hours, and call abandon rates. Data-driven decisions are impossible.
Medical practices spend an average of $13.9M annually on legacy communication infrastructure. NUACOM replaces this at a fraction of the cost - with zero hardware.
Without IVR and smart call routing, every call requires manual intervention - slowing down reception, frustrating patients, and increasing the risk of errors.
With features like SMS and click to dial you can save time automating your contacts.
50+ business-oriented features to empower your team.
Get the right call to the right person at the right time. Call Routing helps streamline communication, improve patient experience, ensure prompt emergency response, facilitate specialised care, allocate resources efficiently, and automate essential communications for better patient care and operational efficiency.
Benefiting healthcare companies by automating customer interactions, providing self-service options, improving call routing efficiency, and enhancing overall customer experience and satisfaction.
50+ features purpose-built for medical offices, clinics, and hospitals. Handle high call volumes, reduce missed calls, and keep patients informed at every touchpoint.
Direct patient calls based on time of day, department, location, or caller history. Every inbound call reaches the right person first time – reducing transfers, callbacks, and the frustration of being bounced between teams. Essential for any phone system for medical offices handling multiple specialties.
Handle peak call volumes without dropping a single patient. Structured call queues keep callers informed of their position, play hold music, and offer a callback option. Critical for busy GP surgeries, urgent care centres, and hospital switchboards where every call matters.
Never miss an after-hours patient message again. NUACOM automatically converts voicemails into email notifications – so staff can listen, prioritise, and respond from any device before the day begins. A small feature that has a large impact on patient experience and practice reputation.
Set custom call schedules for every number – weekdays, weekends, and public holidays. After-hours calls are automatically routed to an on-call team, emergency message, or voicemail without any manual toggling. Your patients always know what to do, even when the practice is closed.
Real-time and historical data on missed calls, call volumes, average wait times, peak hours, and agent performance. NUACOM’s analytics give practice managers the intelligence to make staffing decisions before problems occur – and measure patient communication improvements over time.
Give operations managers a real-time view of all active calls, queued patients, and agent availability across every department and site. Identify bottlenecks the moment they develop and shift resource instantly – before patients notice any delay.
Record inbound and outbound calls for quality assurance, staff training, dispute resolution, and compliance. Recordings are stored securely in your NUACOM portal and accessible at any time. Indispensable for specialist practices managing complex or sensitive patient interactions.
Allow reception staff to speak with the receiving clinician before connecting a patient – ensuring context is passed, no cold handoffs, and no patient has to repeat themselves. A feature that meaningfully improves patient experience and reduces call-back volume.
Handle calls from anywhere – clinic, home, or transit. NUACOM’s iOS, Android, and desktop apps give every team member full phone system functionality without being tied to a desk. Clinicians maintain a professional business number while keeping their personal numbers completely private.
Supervisors can listen to calls in real time, whisper guidance to agents without the patient hearing, or barge in when needed. Accelerate onboarding for new reception staff, ensure consistent patient communication standards, and address quality issues immediately – not days later.
Automatically transcribe every patient call, detect caller emotion and sentiment, generate call summaries, and surface key conversation points. Give your healthcare team actionable intelligence from every interaction – without manual note-taking or time-consuming call reviews.
Whether you run a single-doctor practice or a multi-site hospital, NUACOM adapts to your call volumes, team structure, and workflows.
GP and family doctors offices handle dozens to hundreds of calls daily with limited front desk staff. NUACOM’s automated phone system routes patient calls without a live receptionist – so your team focuses on the patients in front of them, not on answering the phone.
Multi-department medical offices need routing that sends patients directly to the right specialist team. NUACOM creates separate queues and IVR menus per department so patients never get lost between Reception, Billing, Nursing, and Administration.
Hospitals require call center software that handles thousands of concurrent calls, supports dozens of departments, and gives operations managers real-time visibility. NUACOM delivers enterprise-grade healthcare contact center software without the enterprise-grade complexity.
Dental practices live and die by appointment bookings. NUACOM ensures no new patient call goes unanswered, every voicemail is captured and acted on, and your front desk isn’t overwhelmed during the peak morning rush.
Specialist clinics handle sensitive, time-critical patient interactions – from physiotherapy referrals to mental health consultations. NUACOM gives specialists the tools to manage calls professionally, maintain patient confidentiality, and never miss a referral.
Most healthcare practices are up and running with NUACOM in under a week. No hardware. No IT team. Just a working internet connection.
Speak with a NUACOM healthcare specialist. We assess your call volumes, team size, and practice workflow in 30 minutes.
Our team sets up your IVR, call flows, queues, and extensions. We port your existing number with zero disruption to patient calls.
We train your reception and clinical staff on the app, desk phones, and admin portal. 24/7 support is available from day one.
Switch on and start handling calls with full analytics and visibility. Your practice now has a phone system for healthcare built for modern patient care.
NUACOM integrates with leading CRM platforms, helpdesk tools, and practice management software. When a patient calls, their records surface automatically – giving your team full context before they even say hello. No switching between systems. No manual logging.
We offer 100’s of integrations to streamline communication and collaboration within your organisation. These integrations enable users to synchronise their phone system with their CRM, help desk, or other business tools, making it easier to manage communications and customer interactions more efficiently. For a full list of integrations please contact our sales team for a free product demo.
“If we had a missed call, the call was gone. The Voicemails are brilliant.”
“We do On-Call phone line in the evenings and on weekends, we’re 9 – 5 in the office but that doesn’t mean our carers are 9 – 5”
“Very simple click through integration into our CRM. That allowed us to easily track calls inbound and outbound”
“If we had a missed call, the call was gone. Since switching to NUACOM, the voicemails are brilliant, Every patient message comes straight to my inbox. We haven’t missed a single patient call in months.”
“The changeover from our old system was instant and painless. The IVR setup took minutes. Our receptionist now manages three times the call volume she handled before, without any extra stress.”
“We know exactly when our peak call times are now. The analytics have completely changed how we roster our front desk. Patient complaints about hold times have dropped to nearly zero since we went live.”
11th February 2025
Need a HIPAA compliant phone system? We breakdown exactly what you need to do in this easy to read guide on a HIPAA compliant voip phone system.
18th April 2024
Transform your Dental practice with VoIP for enhanced calling and customer care. Discover how VoIP optimises communication for dentists.
21st March 2024
Healthcare VoIP is a phone system tailored for the medical industry, enabling cost-effective and secure voice communication over the internet. Learn more.
A VoIP healthcare phone system uses the internet to transmit voice calls instead of traditional landlines. This technology allows medical office phone systems to integrate advanced features like call routing, voicemail-to-email, and patient call tracking. With cloud phone system for healthcare, clinics and hospitals can manage appointments, emergency calls, and interdepartmental communication more efficiently.
This feature is particularly helpful for professionals who spend a lot of time on the go, ensures easy access even from mobile devices. With solutions like Nuacom’s voicemail-to-email feature, users can listen, forward, save, or delete voicemails conveniently from their inbox, making message management more seamless and efficient.
A healthcare cloud phone system enables medical offices, hospitals, and clinics to handle high call volumes while ensuring compliance with privacy regulations like HIPAA and GDPR. It provides secure, encrypted communication, improves call routing efficiency, and allows seamless integration with medical office software for better patient management.
The best healthcare cloud phone system provider is NUACOM. NUACOM offers a VoIP healthcare solution with advanced features like IVR, call flows, and seamless integration with medical office software. NUACOM ensures secure, fast, and reliable communication for medical professionals and administrative teams.
A medical office phone system enhances patient experience by reducing wait times, offering automated appointment scheduling, and providing call-back options. Features like IVR (Interactive Voice Response) direct patients to the right department without needing to speak to a receptionist. This streamlines communication and ensures patients receive timely responses.
Yes! A cloud phone system for healthcare allows hospitals, clinics, and multi-location medical offices to stay connected under one unified system. Staff can transfer calls between locations, route patient inquiries to the appropriate department, and manage call volume efficiently, all from a central cloud-based platform.
A phone system for healthcare ensures HIPAA compliance by encrypting calls, securing patient data, and implementing role-based access control. NUACOM’s VoIP healthcare solution is ISO/IEC 27001:2022 compliant and has secure measures for user authentication, and detailed call logs to meet regulatory requirements while protecting sensitive medical information.
When choosing a medical office phone system, consider features like:
Yes! NUACOM’s healthcare cloud phone system seamlessly integrates with leading medical office software and scheduling platforms. This allows for automated appointment confirmations, patient record access, and better workflow management.
A VoIP healthcare system significantly lowers communication costs compared to traditional landlines. With internet-based calling, medical offices avoid expensive long-distance charges and benefit from features like unlimited calling, automated patient messaging, and cloud-based scalability—all at a lower monthly cost.
Setting up a cloud phone system for healthcare is simple with NUACOM. Our team will:
Join thousands of healthcare professionals who replaced their legacy phone system with NUACOM – the best cloud phone system for healthcare. Set up in days. No hardware required. 24/7 support included.
4.8/5 stars
4.8/5 stars
4.8/5 stars
