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Ortto Integration

Boost your Ortto campaigns by incorporating call events to create a dynamic audience on autopilot.

Nuacom enhances the user experience with its Ortto (Previously Autopilot Journeys) feature Integration, providing a streamlined and automated communication process. Ortto enables businesses to create customised and dynamic workflows for customer interactions, guiding them through personalised journeys based on predefined triggers and actions.

By automating repetitive tasks and interactions, Nuacom’s Autopilot Journeys Integration saves time and effort while ensuring consistent and engaging communication with customers. This feature allows businesses to nurture leads, deliver targeted messages, and provide timely follow-ups, resulting in improved customer satisfaction and increased conversion rates.

With Nuacom’s Ortto Integration, businesses can optimise their communication strategies, deliver personalised experiences, and drive meaningful engagement with their customers.

Power up your sales team with Advanced Calling Features

Call Recording

Call Tags

Call Notes

Auto-Select Caller ID

Smart Call Transfer

Call Conference

Live Call Wallboard

Internal/External Calls

Ring Group & Ring Strategy

Voice Menu

Automated Messages

Time-based Call Routing

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Frequently Asked Questions

What is Ortto?

Ortto, formerly known as Autopilot Journey, is a customer journey and marketing automation platform designed to help businesses track, nurture, and engage leads and customers through automated, data-driven campaigns. It combines customer journey mapping, segmentation, and multichannel messaging to offer a seamless customer experience. This tool is particularly valued for its visual interface, allowing users to design customer journeys visually and manage complex workflows effortlessly.

Why did Autopilot Journey change its name to Ortto?

The rebranding from Autopilot Journey to Ortto was a strategic move to reflect the company’s expanded capabilities beyond simple journey mapping. With Ortto, the platform integrates more advanced analytics, reporting, and CRM features, allowing businesses to gain a complete view of customer activity across channels. This shift reflects Ortto’s growth into a more comprehensive tool for customer lifecycle management, analytics, and engagement beyond traditional journey mapping.

What are the benefits of integrating Nuacom with Ortto?

Integrating Nuacom with Ortto combines call interaction data with Ortto’s journey tracking and customer data management features, giving businesses a unified view of customer touchpoints. This integration allows sales and support teams to see all customer communications in one place, enabling more tailored outreach and follow-ups. For example, if a customer has recently called, Ortto can trigger an automated message or follow-up email based on the conversation’s outcome, helping teams respond to customer needs promptly and strategically.

How can I use Nuacom’s call data in Ortto’s workflows?

With the integration, calls made and received through Nuacom are logged in Ortto, providing data points that can trigger various workflows. For instance, after a call is marked as completed, Ortto can automatically create follow-up tasks, send a thank-you email, or enroll the customer in a post-call survey. This connection between call data and workflows allows teams to personalize communications based on real-time activity and improve responsiveness, especially valuable in sales and support scenarios.

What is the best phone integration for Ortto?

Nuacom is a strong choice for a phone integration with Ortto, providing seamless call tracking and data logging directly into the Ortto CRM. This integration supports multichannel customer journey management, combining phone interactions with digital touchpoints tracked in Ortto. By using Nuacom, businesses can manage customer interactions more effectively, utilizing both call data and Ortto’s automation capabilities to enhance customer engagement and nurture leads at the right moments.

Can I make calls directly from the Ortto interface with the Nuacom integration?

Yes, the Nuacom and Ortto integration enables users to make and receive calls directly within Ortto, simplifying the communication process for sales and support teams. This feature streamlines workflows, as agents can contact leads and customers without leaving the Ortto interface. This setup not only saves time but also ensures that all call activities are logged within Ortto, providing a complete history of interactions for more informed customer interactions and streamlined follow-ups.