Solution For Call Center
Call Center Software for Modern Businesses
Set up your office phone system in 5 minutes and focus on what matters the most: running your business!
Call Center Solution
Call Center Software for Modern Businesses
Cloud Based
Call Center Software for
Modern Businesses
Professional Services
Software and Tech
Retail Stores
Travel Agencies
Financial Services
Education Providers
Healthcare
Recruitment
E-Commerce
Set up your cloud based call center system in 5 minutes and focus on what matters the most: running your business!
Over 25,000 users around the world have trusted us. Join them
4.8/5 stars
4.8/5 stars
4.9/5 stars
Deliver Results That Matter
With NUACOM your call center can experience
Average speed-to-answer
is improved by up to 30% in the first 90 days.
22% higher CSAT
After six months thanks to intelligence-driven routing.
99.999% uptime SLA
Powered by Next Generation data centers.
Why Call Centers Choose NUACOM
Call centers face three universal challenges: rising customer expectations, agent burnout, and skyrocketing operational costs. NUACOM’s cloud-based software addresses these issues with:
Advanced call routing that connects customers to the right agent in seconds.
Analytics that slash wait times, eliminate bottlenecks and sense your calls sentiment.
No Hidden Costs so your business knows what to expect
Companies using NUACOM typically see a lower agent attrition and 22% higher CSAT scores within 6 months.
Speed Without Sacrificing Quality
NUACOM’s intelligent IVR and skills-based routing reduces average speed-to-answer.
Auto-attendants greet callers in their language.
AI-Sentiment analysis prioritizes your call data.
Live call monitoring lets supervisors whisper guidance without interrupting.
Tools That Empower Agents, Not Overwhelm Them
NUACOM automates repetitive tasks so agents focus on meaningful conversations.
AI call summaries: Auto-generate post-call notes.
Click-to-dial: Eliminate manual number entry.
CRM screen pops: Display customer history instantly.
“With NUACOM, my team resolves 30% more tickets daily.”
– Mark Thorburg, Support Director
Compliance That’s Baked In,
Not Bolted On
NUACOM meets GDPR, HIPAA, and PCI standards out of the box.
Call recording consent: Automatic prompts ensure compliance.
Role-based access: Restrict sensitive data to authorized staff.
Audit trails: Track every interaction for peace of mind.
Track Tasks, Boost Performance
Certified by Experts
Our systems are regularly tested by independent auditors to meet the highest security and compliance standards.
We’ll give you the proof, and the tools, to strengthen your own compliance processes and safeguard sensitive information.
Vital Metrics & Functionalities
that a Successful Call Center Needs
Analytics You Need For Smarter Decisions
Improve CSAT
Turn key reasons for contact and common pain points into actionable insights for your product, service, and support teams. Address problems quickly and take steps to enhance the customer experience before issues arise.
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Track Sentiment
Spot critical challenges, track emerging patterns, and instantly direct inquiries to the most suitable team members – ensuring faster resolutions and stronger customer relationships.
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Performance Coaching
Use insights from past interactions to shape strategies that deliver reliable, positive experiences every time. Provide agents with real-time, discreet guidance during calls to help them respond effectively.
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Decrease Churn
Identify the root causes behind customer concerns and boost first-call resolution rates using smart, insight-backed conversation prompts. Strengthen loyalty among happy customers while winning back those at risk of leaving.
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Track Agent Performance
Assess individual agent performance and call interactions, pinpoint behavioral trends, and leverage insights to enhance their case handling skills and increase resolution effectiveness.
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Discover Upsell/Cross-sell Opportunities
Detect moments when customers show interest in more solutions and deliver tailored suggestions instantly, turning conversations into opportunities for growth and increased revenue.
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Nuacom AI
Understand your calls better and drive smarter follow-up with actionable insights!
Summary | Transcript Search | Action Items
Topics | Key Points | Emotion | Talk Time
Integrations That Unify Your Tech Stack
Sync NUACOM with your systems – We have hundreds of Integrations available
The Cloud Based Call Center Software With
Transparent Pricing, Zero Surprises
Our Customers Reviews
4.8/5 stars
4.8/5 stars
4.9/5 stars
FAQ
Nuacom’s advanced platform stands out as the leading choice, offering all-in-one cloud-based features like IVRs, CRM integrations, and real-time analytics.
Top features include:
- Intelligent call routing (e.g., IVRs, time-based options).
- CRM integration for personalized service.
- AI-powered tools for sentiment analysis and call summaries.
- Live analytics for monitoring and optimizing performance.
Yes, cloud-based solutions are cost-effective and scalable, making them ideal for small businesses. They reduce upfront costs and allow companies to expand as they grow.
It ensures:
- Faster response times with call routing.
- Agents equipped with real-time data to improve interactions.
- Detailed insights through analytics to continuously refine customer support.
Absolutely. Cloud-based platforms are perfect for remote or hybrid setups, enabling secure, remote access to all tools and features without compromising performance.
It minimizes expenses by replacing costly hardware with VoIP technology. Its subscription model allows businesses to pay for what they need, ensuring affordability.
Yes, leading call center software integrates with popular tools like Salesforce, HubSpot, and Zoho, as well as helpdesk and marketing platforms for seamless workflows.
Features like call recordings, real-time dashboards, and custom reports allow managers to track metrics like first-call resolution (FCR) and average handle time (AHT).
Yes, cloud-based solutions are highly scalable and equipped to manage high call volumes with features like advanced IVRs and omnichannel support.
Start by assessing your needs, exploring feature sets, and requesting demos to see how it fits your operations. A platform offering scalability and integration is ideal.