Partner Integration:

NUACOM & ezManagement Integration

Connect your phone system to your field service workflow to automatically sync contacts, log calls instantly, and track AI insights.

ezManagement Integrated With Your Phone System

Click-to-Call

Call clients straight from the EzManagement screen.

Automatic Call Logging

Every phone call is logged to the client profile.

One-Click Contact Records

Answer calls with insight, context and clarity.

Eliminate the “Who’s Calling?” Moment

Ensure that every consultation begins with the right information ready to go, allowing your team to serve your clients with context.

One-Click Record Access: For every inbound call, access the client’s record in ezManagement with a single click to provide accurate information at speed.

Lead with Context: Quickly review notes, open tasks, and financial goals before you even say hello, so you can pick up exactly where you last left off.

Personalized Service at Scale: Instantly recognizing clients creates a high-touch experience that makes every caller feel like your top priority.

Automate Your Call History

Maintaining a flawless communication history is essential for your engineering business, but it shouldn’t distract you from the job. By connecting NUACOM with ezManagement, every interaction is captured the moment your office staff or engineers hang up.

Automatic Activity Logs: Every call is automatically timestamped and logged with duration details directly to the client’s record in EzManagement.

Instant Playback: Access call recordings with a single click, making it simple to review job details, verify engineer instructions, or clarify client requests.

Secure Team Alignment: Keep your service team, from back-office to site engineers, and your sales team perfectly synchronized with centralized, up-to-date call history records.

Start calls with a single click

Eliminate manual dialing errors and speed up your daily operations. With NUACOM’s click-to-call functionality embedded straight into your ezManagement interface, connecting with clients and engineers takes just a single click.

Instant Dialing: Launch calls directly from any phone number within the EzManagement interface, bypassing the need to copy, paste, or manually dial.

Boosted Office Efficiency: Save valuable time for your scheduling and dispatch teams, allowing them to handle client queries and engineer updates much faster.

Seamless Desktop Integration: Turn your desktop into a powerful communication hub that interacts fluidly with your field service management software.

Real-Time Call Stats on Your Dashboard

Stay on top of your team’s performance and service levels without digging through raw data. The integration brings critical phone activity metrics directly into your ezManagement dashboard, giving you a clear view of your operational efficiency.

At-a-Glance Metrics: Track inbound and outbound call volumes, missed calls, and average handle times right alongside your scheduled jobs.

Engineer Activity Tracking: Monitor communication touchpoints between your onsite technicians and clients to ensure optimal service delivery.

Data-Driven Decisions: Use integrated call stats to identify busy hours, optimize staffing in the office, and reduce response times for urgent maintenance calls.

Track everything you need

Engineer Activity Tracking: Monitor communication touchpoints between your onsite technicians and clients to ensure optimal service delivery.

Sales Activity Tracking: Monitor every interaction between your sales team and customers through the integrated VoIP system. Gain complete visibility of calls and communication history to improve customer engagement, support coaching, and measure sales performance.

AI Actional Insights from every call

AI Enhancements: In addition, ezManagement is further enhancing the platform with AI capabilities. From every call, get automatic transcript, intelligent call analysis, and real-time dashboards, all powered by NUACOM AI, for deeper insights, better reporting, and more informed decision-making.