The #1 Phone Solution for Retail and E-Commerce
Deliver seamless customer service with one-call issue resolution. Integrate your preferred e-commerce tools for centralised data access, providing enhanced shopping experiences. Experience comprehensive customer connectivity through our all-in-one communications platform.
Here are the benefits of VoIP telephony for The Retail Industry:
Call Routing and IVR
Enhanced Data Protection (GDPR Compliant)
Keep teams connected, even if they are remote workers
Detailed call and contact records
High Quality Calls
Improved call routing to the relevant department
Call identification based on the source
Advanced analytics
Trusted by over 25,000+ users around the world
Fully Flexible Business Phone System
Improve Response Time
With features like SMS and click to dial you can save time automating your contacts.
Powerful Features
50+ business-oriented features to empower your team.
Always Available
Get the right call to the right person at the right time. Call Routing helps streamline communication, improve patient experience, ensure prompt emergency response, facilitate specialised care, allocate resources efficiently, and automate essential communications for better patient care and operational efficiency.
Interactive Voice Response (IVR)
Benefiting financial services companies by automating customer interactions, providing self-service options, improving call routing efficiency, and enhancing overall customer experience and satisfaction.
NUACOM Integrations
Integrate your NUACOM account with dozens of business apps and use your call data to grow your business.
We offer 100’s of integrations to streamline communication and collaboration within your organisation. These integrations enable users to synchronise their phone system with their CRM, help desk, or other business tools, making it easier to manage communications and customer interactions more efficiently. For a full list of integrations please contact our sales team for a free product demo.
Connected to your Business Tools
Contact sales for a full list of Integrations
Some of the Features we have available
Contact sales for a full list of Features
Productivity
Collaboration
Automation
Monitoring & Management
Nuacom AI
Productivity
Productivity
Empower your team with modern VoIP features for better support, call handling, and group productivity.
After Call Work Use Top Callers Report to help you identify your most frequent contacts, optimize team focus, and gain key insights into engagement patterns. Read More Call Tags Use call tags to classify your calls by type and easily identify them in your call log. Read More Call Tags and Call Notes Add notes to every call, during or after your conversation, to save important negotiation details. Read More Call Waiting Receive notifications for incoming calls while engaging with another caller. Read More Caller ID Screen Pop Instantly access caller records from your internal system on pickup. Deliver faster phone service and uncover upselling opportunities with Caller ID Screen Pop. Read More Click to Call Click-to-call is a feature that allows potential customers to instantly connect with your business by simply clicking a button, streamlining communication and speeding up the sales process. Read More Custom Call ID Automatically match your caller ID to the outbound call’s destination country so your international clients receive a local phone call. Read More Desktop Notification Receive incoming call alerts on your desktop and quickly connect to callers by simply clicking on the pop-up notification. Read More DND Redirect calls, silence notifications: Nuacom’s DND feature keeps you undisturbed. Read More Individual Voicemail Make a lasting impression with Personalised Voicemail Greetings to enhance the overall caller experience Read More Parallel Calls Place your call on hold and simultaneously being another call with a seperate party. Read More Ring on Announcement Allow callers to listen to an call announcement, on-hold music, or a greeting message while their call simultaneously rings for an agent to answer. Read More Ring on speaker Allow incoming calls to ring on speaker, rather than the headsets, when your team members are away from their desks. Read More Smart Call Transfer Transfer all internal or external calls seamlessly to a specific agent or an entire department via warm or blind transfers. Read More Speed Dial Easily Connect with Your Contacts at the Press of a Button. Read More Wrap up time Set a designated amount of time between calls so your agents can properly work on resolving each caller’s inquiries. Read More
Collaboration
Collaboration
Reap the rewards of a collaborative phone system that enables your staff can work as a single, well-organised team.
Call Conferencing Room Provide your clients with a security code, unique number, or free access to your customisable Call Conference Room. Read More Call Group Call groups allow incoming calls to be distributed to all members simultaneously, building collaboration and prompt customer assistance. Read More Call pickup When you receive an incoming call, dial 9 and quickly connect to the caller on your extension. Read More Distinctive Ringtones Set custom ringtones for internal and external calls so you can easily differentiate between a staff member and client’s calls. Read More Group Voicemail Box Team access to a list of voicemail recordings that can be played directly from the User Portal. Read More Shared Contacts Simplify communication, ensure up-to-date contact details, categorise contacts, and streamline workflows for enhanced collaboration, customer service, and communication efficiency within organisations. Read More
Automation
Automation
Using our premium VoIP features, you can easily streamline your call flows and automate daily tasks.
Auto attendant/Call greeting Automatically greet and transfer callers to an extension without an operator or receptionist. Read More Auto Dialer Unlock Seamless Lead Management with Nuacom’s Auto dialer from your list of phone numbers and Supercharge Your Sales Calls Read More Automated Caller ID Our system automatically selects the correct caller ID from your list of geographic numbers to match the country you are calling. Read More Call Backup During a power outage or downtime, our system will automatically divert all incoming calls to another location or mobile number to ensure business continuity. Read More Call Forward to Mobile During closing hours, choose to forward callers to the duty manager’s mobile or a separate office in a different time-zone. Read More Call Recording Save time and never miss important information with our Automated Call Recording. Whether it is an inbound or outbound call, your conversations will be saved. Read More Call-ID Number-name View the name of each caller, their number, organisation and more before the call connects. Read More Group Timeout Action Optimise your call handling by forwarding unanswered calls to the next available number with the Group Timeout Action. Read More Instant Callback Widget Seamlessly connect with customers and provide swift, personalised support by integrating the Instant Callback Widget on your website. Read More International User Localization Customise your communication system with local virtual numbers to meet the needs of users worldwide and enhance collaboration across international teams Read More IVR An IVR (Interactive Voice Response) system routes callers to the right department or individual by providing voice menu options. Read More IVR Pay Nuacom provides secure IVR payment solutions to organisations across the globe, helping them increase convenience and payment security across multiple channels. Read More Missed call email notification Missed Call Email Notification saves time and provides peace of mind for busy professionals, remote workers, and frequent travellers. Read More Missed Call Text Back Use Top Callers Report to help you identify your most frequent contacts, optimize team focus, and gain key insights into engagement patterns. Read More Multiple Ring Strategy Streamline Call Handling, Improve Responsiveness, and Enhance Customer Experience with Customisable Ringing Scenarios Read More Timebased Call Routing Set different routes for your incoming calls based on the time of the day. Read More User Offline Notification Transfer all internal or external calls seamlessly to a specific agent or an entire department via warm or blind transfers. Read More Voicemail to Email No more dialing into voicemail systems – users can conveniently listen to, forward, read and save messages all in one place. Read More
Monitoring & Management
Monitoring & Management
Discover key insights into your peak time, team members’ status, call logs, most productive agent and more.
Agent Reporting Provide agents with feedback based on KPIs and statistics to help them optimise their strengths as well as focus on areas of improvement. Read More Call Analytics View key performance indicators (KPIs) and statistics like missed call rate, call queues, call volume, wait time and more. Read More Call Blocking Filter out nuisance calls and unwanted callers with Nuacom’s customizable call blocking. Read More Call Logs Filter call logs per extension, business number, team, type of call, contact number and more. Read More Call Queue Reporting Use Call Queue Reporting to monitor Service Level goals, reduce wait times, and gain actionable insights into team responsiveness. Read More Call Tracking With call tracking you can see each agent’s outbound call ratio and performance of your call center. Read More Daily/Weekly Email Report Receive scheduled daily or weekly email reports on the stats of your team, phone system, call ratio and more. Read More Extensions Assign a two-digit extension number to each team member then review their extension usage to track performances. Read More Live Call Monitoring Monitor live customer interactions, provide subtle guidance to your support team as needed, or seamlessly join in client conversations alongside your representatives. Read More Online User Management Easily manage your entire phone system online through our User Account Management Portal. Read More Peak Time Discover the peak call times of your incoming calls to ensure agents are available during those times. Read More Single Sign On By utilising corporate credentials, users can easily log in to the platform without the need for IT assistance in password recovery. Read More Team Status Keep your call center running smoothly by tracking agent availability in real time. Read More Top Callers Report Use Top Callers Report to help you identify your most frequent contacts, optimize team focus, and gain key insights into engagement patterns. Read More Wallboard Present real-time data effortlessly with a call center Wallboard. Read More
Nuacom AI
Nuacom AI
Enhance Sales and Customer Support Efforts with Smart Insights! Action Items Unlock the potential of every conversation with AI Key Point Recognition. Pinpoint and summarise essential discussions, so you can focus on what truly matters. Read More Call Summary With AI Call Summary, you can quickly find the essence of every conversation, ensuring you never miss a critical point or opportunity to improve customer interactions. Read More Call Transcription AI Call Transcription transforms spoken words into text with precision, helping you keep track of essential details and empowering your business to excel. Read More Email Recap Email Recap automatically delivers call insights directly to your inbox. Streamline post-call review, capture vital details, and act faster. Read More Emotion Insights Harness AI to instantly gauge and interpret emotion and sentiment for analysis, transforming customer feedback into actionable insights. Read More Key Point Recognition Unlock the potential of every conversation with AI Key Point Recognition. Pinpoint and summarise essential discussions, so you can focus on what truly matters. Read More Keyword Trackers Stay informed on team calls with Keyword Trackers. Automatically identify and get alerted to crucial keywords for better oversight. Read More Time Indicator With the AI Talk Time Indicator and Talk-to-Listen Ratio, gain insights into who dominates the conversation, ensuring balanced and effective communication on every call. Read More
"Integrates with many tools we use for our sales and support functions."
David Banaghan
Head of Sales, Occupop
Rated 5 out of 5
5/5 stars
Rated 5 out of 5
4.8/5 stars
Rated 5 out of 5
4.8/5 stars
Rated 5 out of 5
4.9/5 stars
