Need a HIPAA compliant phone system? We breakdown exactly what you need to do in this easy to read guide on a HIPAA compliant voip phone system.
Click Here To Read The Full ArticleThe #1 VoIP Phone Solution for Healthcare
Deliver excellent patient experiences with a secure business phone solution for Healthcare professionals. Maintain a comprehensive view of patients by integrating your phone system with familiar tools. Unite staff and patients through messaging and modern contact center features on any device. Safeguard clients’ privacy around the clock with Nuacom. Our advanced calling software defends call centers against cyber threats, ensuring patient care, staff efficiency, and data security.
The Ideal System For:
Healthcare Professionals
Medical Practices
Hospitals
Here are the benefits of VoIP telephony for The Healthcare Industry:
Enhanced Data Protection (GDPR Compliant)
Interactive Voice Response (IVR)
Up to 10 year data storage
Detailed call and contact records
No Delay
High Quality Calls
Improved call routing to the relevant agent
Voicemail to Email
Advanced analytics
Trusted by over 25,000 users around the world
Rated 5 out of 5
5/5 stars
Rated 5 out of 5
4.8/5 stars
Rated 5 out of 5
4.8/5 stars
Rated 5 out of 5
4.9/5 stars
Why Healthcare Providers Choose NUACOM Over Traditional Systems
Replace expensive legacy systems that cost medical practices an average of $13.9M annually with cloud-based VoIP that delivers:
50% cost reduction
Compared to traditional phone systems
Security and Compliance built-in
With AES-256 encryption
3-second call routing
To reduce 4.4-minute industry average hold times
99.999% uptime SLA
Ensuring critical healthcare communications never fail
Experience the peace of mind of 24/7 data protection for your Healthcare practice or clinic
Fully Flexible Business Phone System
Improve Response Time
With features like SMS and click to dial you can save time automating your contacts.
Powerful Features
50+ business-oriented features to empower your team.
Always Available
Get the right call to the right person at the right time. Call Routing helps streamline communication, improve patient experience, ensure prompt emergency response, facilitate specialised care, allocate resources efficiently, and automate essential communications for better patient care and operational efficiency.
Interactive Voice Response (IVR)
Benefiting healthcare companies by automating customer interactions, providing self-service options, improving call routing efficiency, and enhancing overall customer experience and satisfaction.
The features Medical and Healthcare businesses love
Call Routing and IVR
Effortlessly configure routing rules and interactive voice response (IVR) systems to ensure callers are directed to the appropriate team seamlessly on their initial attempt.
CRM and Helpdesk Integrations
Integrate Nuacom with your CRM or Helpdesk for centralised activity, automate call logging, and maintain a comprehensive 360-degree view of your guest at all times.
Voicemail to Email
Voicemail-to-Email converts voicemail messages into email notifications, enabling users to read their messages conveniently instead of listening to them. Overall improving patient data.
Key features
Analytics
See more context behind every inbound call by pulling related data from other apps into view.
Live Feed
Gain a real-time perspective of team activity so you can shift resources and optimize productivity.
Call Monitoring
Accelerate employee training and boost call quality assurance by monitoring live calls.
Interactive Voice Response (IVR)
Set up a smart IVR directory that automatically guides callers to the correct team on their first try.
Warm Transfer
Give your teammates the option to quickly speak to one another before transferring a live call.
Call Recording
Review call recordings to help confirm details, monitor quality, and guide training sessions.
Business Hours
Set customised schedules to confirm exactly when each of your numbers are available to receive calls.
Call Routing
Direct calls to the correct teammates every time by customising distribution and ring rules.
Call Queuing
Give inbound callers the option to remain in queue until one of your agents is available to talk.
Watch some of our reviews below
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Review / Testimonial Highlight
“If we had a missed call, the call was gone. The Voicemails are brilliant.”
Review / Testimonial Highlight
“We do On-Call phone line in the evenings and on weekends, we’re 9 – 5 in the office but that doesn’t mean our carers are 9 – 5”
Review / Testimonial Highlight
“Very simple click through integration into our CRM. That allowed us to easily track calls inbound and outbound”
Review / Testimonial Highlight
“It was clear that the service was more suited to what we needed rather than a simple phone system so there were limitations to how patients can contact us and we weren’t aware of the type of VoIP service that NUACOM were providing. We thought these type of services were catered to much bigger businesses and when we came across the NUACOM service it was great value for us but at the same time made patient communication with us quite easy”
VoIP Solutions for Dentists: Enhancing Communication and Patient Care
Transform your Dental practice with VoIP for enhanced calling and customer care. Discover how VoIP optimises communication for dentists.
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The Advantages of Healthcare VoIP Phones for Medical Practices
Healthcare VoIP is a phone system tailored for the medical industry, enabling cost-effective and secure voice communication over the internet. Learn more.
Click Here To Read The Full ArticleNUACOM Integrations
Integrate your NUACOM account with dozens of business apps and use your call data to grow your business.
We offer 100’s of integrations to streamline communication and collaboration within your organisation. These integrations enable users to synchronise their phone system with their CRM, help desk, or other business tools, making it easier to manage communications and customer interactions more efficiently. For a full list of integrations please contact our sales team for a free product demo.
Connect to the business tools you love
Discover our integrations
Contact sales for a full list of Integrations
Some of the Features we have available
Contact sales for a full list of Features
Productivity
Collaboration
Automation
Monitoring & Management
Nuacom AI
Productivity
Productivity
Empower your team with modern VoIP features for better support, call handling, and group productivity.
After Call Work Use Top Callers Report to help you identify your most frequent contacts, optimize team focus, and gain key insights into engagement patterns. Read More Call Tags Use call tags to classify your calls by type and easily identify them in your call log. Read More Call Tags and Call Notes Add notes to every call, during or after your conversation, to save important negotiation details. Read More Call Waiting Receive notifications for incoming calls while engaging with another caller. Read More Caller ID Screen Pop Instantly access caller records from your internal system on pickup. Deliver faster phone service and uncover upselling opportunities with Caller ID Screen Pop. Read More Click to Call Click-to-call is a feature that allows potential customers to instantly connect with your business by simply clicking a button, streamlining communication and speeding up the sales process. Read More Custom Call ID Automatically match your caller ID to the outbound call’s destination country so your international clients receive a local phone call. Read More Desktop Notification Receive incoming call alerts on your desktop and quickly connect to callers by simply clicking on the pop-up notification. Read More DND Redirect calls, silence notifications: Nuacom’s DND feature keeps you undisturbed. Read More Individual Voicemail Make a lasting impression with Personalised Voicemail Greetings to enhance the overall caller experience Read More Parallel Calls Place your call on hold and simultaneously being another call with a seperate party. Read More Ring on Announcement Allow callers to listen to an call announcement, on-hold music, or a greeting message while their call simultaneously rings for an agent to answer. Read More Ring on speaker Allow incoming calls to ring on speaker, rather than the headsets, when your team members are away from their desks. Read More Smart Call Transfer Transfer all internal or external calls seamlessly to a specific agent or an entire department via warm or blind transfers. Read More Speed Dial Easily Connect with Your Contacts at the Press of a Button. Read More Wrap up time Set a designated amount of time between calls so your agents can properly work on resolving each caller’s inquiries. Read More
Collaboration
Collaboration
Reap the rewards of a collaborative phone system that enables your staff can work as a single, well-organised team.
Call Conferencing Room Provide your clients with a security code, unique number, or free access to your customisable Call Conference Room. Read More Call Group Call groups allow incoming calls to be distributed to all members simultaneously, building collaboration and prompt customer assistance. Read More Call pickup When you receive an incoming call, dial 9 and quickly connect to the caller on your extension. Read More Distinctive Ringtones Set custom ringtones for internal and external calls so you can easily differentiate between a staff member and client’s calls. Read More Group Voicemail Box Team access to a list of voicemail recordings that can be played directly from the User Portal. Read More Shared Contacts Simplify communication, ensure up-to-date contact details, categorise contacts, and streamline workflows for enhanced collaboration, customer service, and communication efficiency within organisations. Read More
Automation
Automation
Using our premium VoIP features, you can easily streamline your call flows and automate daily tasks.
Auto attendant/Call greeting Automatically greet and transfer callers to an extension without an operator or receptionist. Read More Auto Dialer Unlock Seamless Lead Management with Nuacom’s Auto dialer from your list of phone numbers and Supercharge Your Sales Calls Read More Automated Caller ID Our system automatically selects the correct caller ID from your list of geographic numbers to match the country you are calling. Read More Call Backup During a power outage or downtime, our system will automatically divert all incoming calls to another location or mobile number to ensure business continuity. Read More Call Forward to Mobile During closing hours, choose to forward callers to the duty manager’s mobile or a separate office in a different time-zone. Read More Call Recording Save time and never miss important information with our Automated Call Recording. Whether it is an inbound or outbound call, your conversations will be saved. Read More Call-ID Number-name View the name of each caller, their number, organisation and more before the call connects. Read More Group Timeout Action Optimise your call handling by forwarding unanswered calls to the next available number with the Group Timeout Action. Read More Instant Callback Widget Seamlessly connect with customers and provide swift, personalised support by integrating the Instant Callback Widget on your website. Read More International User Localization Customise your communication system with local virtual numbers to meet the needs of users worldwide and enhance collaboration across international teams Read More IVR An IVR (Interactive Voice Response) system routes callers to the right department or individual by providing voice menu options. Read More IVR Pay Nuacom provides secure IVR payment solutions to organisations across the globe, helping them increase convenience and payment security across multiple channels. Read More Missed call email notification Missed Call Email Notification saves time and provides peace of mind for busy professionals, remote workers, and frequent travellers. Read More Missed Call Text Back Use Top Callers Report to help you identify your most frequent contacts, optimize team focus, and gain key insights into engagement patterns. Read More Multiple Ring Strategy Streamline Call Handling, Improve Responsiveness, and Enhance Customer Experience with Customisable Ringing Scenarios Read More Timebased Call Routing Set different routes for your incoming calls based on the time of the day. Read More User Offline Notification Transfer all internal or external calls seamlessly to a specific agent or an entire department via warm or blind transfers. Read More Voicemail to Email No more dialing into voicemail systems – users can conveniently listen to, forward, read and save messages all in one place. Read More
Monitoring & Management
Monitoring & Management
Discover key insights into your peak time, team members’ status, call logs, most productive agent and more.
Agent Reporting Provide agents with feedback based on KPIs and statistics to help them optimise their strengths as well as focus on areas of improvement. Read More Call Analytics View key performance indicators (KPIs) and statistics like missed call rate, call queues, call volume, wait time and more. Read More Call Blocking Filter out nuisance calls and unwanted callers with Nuacom’s customizable call blocking. Read More Call Logs Filter call logs per extension, business number, team, type of call, contact number and more. Read More Call Tracking With call tracking you can see each agent’s outbound call ratio and performance of your call center. Read More Daily/Weekly Email Report Receive scheduled daily or weekly email reports on the stats of your team, phone system, call ratio and more. Read More Extensions Assign a two-digit extension number to each team member then review their extension usage to track performances. Read More Live Call Monitoring Monitor live customer interactions, provide subtle guidance to your support team as needed, or seamlessly join in client conversations alongside your representatives. Read More Online User Management Easily manage your entire phone system online through our User Account Management Portal. Read More Peak Time Discover the peak call times of your incoming calls to ensure agents are available during those times. Read More Single Sign On By utilising corporate credentials, users can easily log in to the platform without the need for IT assistance in password recovery. Read More Team Status Keep your call center running smoothly by tracking agent availability in real time. Read More Top Callers Report Use Top Callers Report to help you identify your most frequent contacts, optimize team focus, and gain key insights into engagement patterns. Read More Wallboard Present real-time data effortlessly with a call center Wallboard. Read More
Nuacom AI
Nuacom AI
Enhance Sales and Customer Support Efforts with Smart Insights! Action Items Unlock the potential of every conversation with AI Key Point Recognition. Pinpoint and summarise essential discussions, so you can focus on what truly matters. Read More Call Summary With AI Call Summary, you can quickly find the essence of every conversation, ensuring you never miss a critical point or opportunity to improve customer interactions. Read More Call Transcription AI Call Transcription transforms spoken words into text with precision, helping you keep track of essential details and empowering your business to excel. Read More Email Recap Email Recap automatically delivers call insights directly to your inbox. Streamline post-call review, capture vital details, and act faster. Read More Emotion Insights Harness AI to instantly gauge and interpret emotion and sentiment for analysis, transforming customer feedback into actionable insights. Read More Key Point Recognition Unlock the potential of every conversation with AI Key Point Recognition. Pinpoint and summarise essential discussions, so you can focus on what truly matters. Read More Keyword Trackers Stay informed on team calls with Keyword Trackers. Automatically identify and get alerted to crucial keywords for better oversight. Read More Time Indicator With the AI Talk Time Indicator and Talk-to-Listen Ratio, gain insights into who dominates the conversation, ensuring balanced and effective communication on every call. Read More
"Integrates with many tools we use for our sales and support functions."
David Banaghan
Head of Sales
FAQ
A VoIP healthcare phone system uses the internet to transmit voice calls instead of traditional landlines. This technology allows medical office phone systems to integrate advanced features like call routing, voicemail-to-email, and patient call tracking. With cloud phone system for healthcare, clinics and hospitals can manage appointments, emergency calls, and interdepartmental communication more efficiently.
This feature is particularly helpful for professionals who spend a lot of time on the go, ensures easy access even from mobile devices. With solutions like Nuacom’s voicemail-to-email feature, users can listen, forward, save, or delete voicemails conveniently from their inbox, making message management more seamless and efficient.
A healthcare cloud phone system enables medical offices, hospitals, and clinics to handle high call volumes while ensuring compliance with privacy regulations like HIPAA and GDPR. It provides secure, encrypted communication, improves call routing efficiency, and allows seamless integration with medical office software for better patient management.
The best healthcare cloud phone system provider is NUACOM. NUACOM offers a VoIP healthcare solution with advanced features like IVR, call flows, and seamless integration with medical office software. NUACOM ensures secure, fast, and reliable communication for medical professionals and administrative teams.
A medical office phone system enhances patient experience by reducing wait times, offering automated appointment scheduling, and providing call-back options. Features like IVR (Interactive Voice Response) direct patients to the right department without needing to speak to a receptionist. This streamlines communication and ensures patients receive timely responses.
Yes! A cloud phone system for healthcare allows hospitals, clinics, and multi-location medical offices to stay connected under one unified system. Staff can transfer calls between locations, route patient inquiries to the appropriate department, and manage call volume efficiently, all from a central cloud-based platform.
A phone system for healthcare ensures HIPAA compliance by encrypting calls, securing patient data, and implementing role-based access control. NUACOM’s VoIP healthcare solution is ISO/IEC 27001:2022 compliant and has secure measures for user authentication, and detailed call logs to meet regulatory requirements while protecting sensitive medical information.
When choosing a medical office phone system, consider features like:
- Secure VoIP healthcare communication
- Call routing and IVR for patient inquiries
- Integration with medical office software
- Call analytics and reporting
- Voicemail-to-email transcription
These features help medical staff improve efficiency while enhancing patient satisfaction.
Yes! NUACOM’s healthcare cloud phone system seamlessly integrates with leading medical office software and scheduling platforms. This allows for automated appointment confirmations, patient record access, and better workflow management.
A VoIP healthcare system significantly lowers communication costs compared to traditional landlines. With internet-based calling, medical offices avoid expensive long-distance charges and benefit from features like unlimited calling, automated patient messaging, and cloud-based scalability—all at a lower monthly cost.
Setting up a cloud phone system for healthcare is simple with NUACOM. Our team will:
- Assess your clinic’s call volume and workflow needs.
- Install and configure the system with custom call flows.
- Integrate the phone system with your medical office software.
- Provide training for your medical staff to optimize usage.
- Ensure HIPAA-compliant security for all patient communications.
Rated 5 out of 5
5/5 stars
Rated 5 out of 5
4.8/5 stars
Rated 5 out of 5
4.8/5 stars
Rated 5 out of 5
4.9/5 stars
